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Windows 7: Multiple laptop issues - BSODs, mouse & keyboard locking up, etc.

08 Feb 2019   #21
Megahertz07

Windows 7 HP 64
 
 

Did you run the Intel driver update?


My System SpecsSystem Spec
.
08 Feb 2019   #22
Leaflove

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yes, I did.
My System SpecsSystem Spec
09 Feb 2019   #23
Megahertz07

Windows 7 HP 64
 
 

Sorry, did not find any driver for the Bluetooth.
My System SpecsSystem Spec
.

4 Weeks Ago   #24
Leaflove

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well, it's been nearly 2 weeks and I haven't encountered any more issues, so I think we can consider the problem solved. Thank you for your help, everyone!
My System SpecsSystem Spec
4 Weeks Ago   #25
Leaflove

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well, it looks like I spoke too soon. I just got another BSOD with the error message "IRQL_NOT_LESS_OR_EQUAL."
My System SpecsSystem Spec
4 Weeks Ago   #26
philc43

Windows 10 Pro 64bit
 
 

Please post a new set of log files so we can take a look.
My System SpecsSystem Spec
4 Weeks Ago   #27
Leaflove

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay. Here's the new set of logs.


Attached Files
File Type: zip JESS-PC-Fri_02_22_2019__44843_56.zip (707.1 KB, 1 views)
My System SpecsSystem Spec
4 Weeks Ago   #28
philc43

Windows 10 Pro 64bit
 
 

You are still getting a lot of corrected hardware errors for the PCI Express Root port.

Code:
2019-02-22T01:19:56.725		A corrected hardware error has occurred.
Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)
Bus: Device: Function: 0x0:0x1d:0x0
Vendor ID: Device ID: 0x8086:0x9d1b
Class Code: 0x30400
The details view of this entry contains further information.

System Devices
--------------
Name: Mobile 6th/7th Generation Intel(R) Processor Family I/O PCI Express Root Port #12 - 9D1B
Device ID: PCI\VEN_8086&DEV_9D1B&SUBSYS_8209103C&REV_F1\3&11583659&0&E8
Driver: n/a


I wonder if you can track down this device in Device Manager and see if the driver is installed or can be updated. It will almost certainly be part of the chipset drivers and you should try to update them. It might also be worth running the HP diagnostic tool to see if this can find and update any of the hardware.
My System SpecsSystem Spec
4 Weeks Ago   #29
Leaflove

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I found "PCI Bus" and "PCI standard host CPU bridge" in Device Manager. There were no yellow alert icons next to them, and when I tried scanning for hardware changes for them, both times I got a "device driver software not successfully installed" message.

I downloaded HP PC Hardware Diagnostics 1.5.6.0 from this page (the first result when I did a search for "HP diagnostic tool"), but I'm not sure if it's the correct program, since I didn't see any options to scan for driver updates when I opened it.
My System SpecsSystem Spec
4 Weeks Ago   #30
philc43

Windows 10 Pro 64bit
 
 

That HP diagnostics should be able to tell you if it detects any problems. What was the result?
My System SpecsSystem Spec
Reply

 Multiple laptop issues - BSODs, mouse & keyboard locking up, etc.




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