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#21
Did you run the Intel driver update?
Did you run the Intel driver update?
Yes, I did.
Sorry, did not find any driver for the Bluetooth.
Well, it's been nearly 2 weeks and I haven't encountered any more issues, so I think we can consider the problem solved. Thank you for your help, everyone!
Well, it looks like I spoke too soon. I just got another BSOD with the error message "IRQL_NOT_LESS_OR_EQUAL."
Please post a new set of log files so we can take a look.
Okay. Here's the new set of logs.
You are still getting a lot of corrected hardware errors for the PCI Express Root port.
Code:2019-02-22T01:19:56.725 A corrected hardware error has occurred. Component: PCI Express Root Port Error Source: Advanced Error Reporting (PCI Express) Bus: Device: Function: 0x0:0x1d:0x0 Vendor ID: Device ID: 0x8086:0x9d1b Class Code: 0x30400 The details view of this entry contains further information.
System Devices
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Name: Mobile 6th/7th Generation Intel(R) Processor Family I/O PCI Express Root Port #12 - 9D1B
Device ID: PCI\VEN_8086&DEV_9D1B&SUBSYS_8209103C&REV_F1\3&11583659&0&E8
Driver: n/a
I wonder if you can track down this device in Device Manager and see if the driver is installed or can be updated. It will almost certainly be part of the chipset drivers and you should try to update them. It might also be worth running the HP diagnostic tool to see if this can find and update any of the hardware.
I found "PCI Bus" and "PCI standard host CPU bridge" in Device Manager. There were no yellow alert icons next to them, and when I tried scanning for hardware changes for them, both times I got a "device driver software not successfully installed" message.
I downloaded HP PC Hardware Diagnostics 1.5.6.0 from this page (the first result when I did a search for "HP diagnostic tool"), but I'm not sure if it's the correct program, since I didn't see any options to scan for driver updates when I opened it.
That HP diagnostics should be able to tell you if it detects any problems. What was the result?