Multiple laptop issues - BSODs, mouse & keyboard locking up, etc.

No sign of a BSOD event this time. Are these USB connections? You still have corrected hardware events happening on the PCI Bus.

Another BSOD today.

Seems to be USB related again. Again there is a corrected hardware error on the PCI Express ROOT Port. Until you can find some way to fix this I think you will continue to get BSOD events. I believe the hardware error causes a page fault and memory corruption which triggers the BSOD. You could try using different USB ports - try USB2 ports only or USB3 ports only and see if it makes a difference.

Code:

Event[18764]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2019-04-11T00:20:30.481
  Event ID: 17
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Jess-PC
  Description: 
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Bus:Device:Function: 0x0:0x1c:0x0
Vendor ID:Device ID: 0x8086:0x9d14
Class Code: 0x30400

The details view of this entry contains further information.

The problem is that I didn't have anything plugged into any USB ports when my computer crashed. The only thing plugged in was the charging cable.

In that case it is most likely an internal device connection to the motherboard which is giving the problem. You may have to systematically disable items in the BIOS to see if you can track down what might be causing this.

The three devices I have under USB Controllers in Device Manager are Intel(R) USB 3.0 eXtensible Host Controller, Intel(R) USB 3.0 Root Hub and USB Composite Device. Disabling either of the first two devices removes one or more other items from the list, so I'll try disabling the third item first.

I was thinking more along the lines of the devices that you can control via the BIOS. Such as the network adaptors etc.

However, your idea is just as good. Go through the Device manager and look for devices which have the Vendor ID: Device ID: 0x8086:0x9d14 as shown in the hardware error. You will find it in the Properties under the detail tab and you will need to select Parent. By way of an example I have shown you one of mine:

It looks like only the Intel(R) USB 3.0 eXtensible Host Controller has that number, so I'll try disabling that instead. I found a few other devices with that code under the Network Adapters section, but I'll see what disabling this device does first.

Well, it's been 3 weeks and I haven't experienced any crashes, so apparently the USB 3.0 Root Hub is what's causing them.


I'm not sure where I should go from here, though. In the past (when the constant USB connect/disconnect noises were my laptop's main issue), I tried updating that device's driver, uninstalling it and reinstalling it, and according to the Properties window, the driver (as well as the driver for the USB Composite Device) is up to date.