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Windows 7: Multiple laptop issues - BSODs, mouse & keyboard locking up, etc.

05 May 2019   #51
Leaflove

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well, it's been 3 weeks and I haven't experienced any crashes, so apparently the USB 3.0 Root Hub is what's causing them.


I'm not sure where I should go from here, though. In the past (when the constant USB connect/disconnect noises were my laptop's main issue), I tried updating that device's driver, uninstalling it and reinstalling it, and according to the Properties window, the driver (as well as the driver for the USB Composite Device) is up to date.


My System SpecsSystem Spec
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05 May 2019   #52
philc43

Windows 10 Pro 64bit
 
 

You seem to have pinpointed the problem. You could try and get some advice from HP or continue to explore settings related to the USB 3 port. Also try Googling the error now you know what is triggering it, in case someone else has reported it and solved the problem.
My System SpecsSystem Spec
05 May 2019   #53
Leaflove

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

The only instance of this problem I found after doing a Google search was solved by the poster uninstalling and reinstalling the driver. I've tried doing that again to see if that makes any difference, but to be honest, I don't have the highest of hopes at this point.
My System SpecsSystem Spec
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4 Weeks Ago   #54
Leaflove

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I haven't had any BSODs since my last post here, but today my mouse and keyboard locked up again.


Attached Files
File Type: zip JESS-PC-Wed_05_22_2019_131024_06.zip (573.5 KB, 0 views)
My System SpecsSystem Spec
3 Weeks Ago   #55
Leaflove

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

And I just got another BSOD today. For a few weeks, things seemed to have fixed themselves, but now, I'm starting to have the same issues as before.


Attached Files
File Type: zip JESS-PC-Sat_05_25_2019_182433_91.zip (486.3 KB, 2 views)
My System SpecsSystem Spec
1 Week Ago   #56
Leaflove

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Another BSOD today. If anyone here could give me some guidance as to what else I could try at this stage (other than going to another forum) I'd really appreciate it.


Thank you.


Attached Files
File Type: zip JESS-PC-Fri_06_07_2019_204810_52.zip (704.2 KB, 2 views)
My System SpecsSystem Spec
1 Week Ago   #57
philc43

Windows 10 Pro 64bit
 
 

The last crash was again related to the USB functionality. For some reason the log files are incomplete and so I could not verify if the corrected hardware failures are still occurring.
My System SpecsSystem Spec
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 Multiple laptop issues - BSODs, mouse & keyboard locking up, etc.




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