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Windows 7: Multiple laptop issues - BSODs, mouse & keyboard locking up, etc.

03 Feb 2019   #1
Leaflove

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Multiple laptop issues - BSODs, mouse & keyboard locking up, etc.

Hello,

Over the last couple of weeks, I've been encountering multiple problems with my laptop (an HP 14-al061nr). I've encountered multiple BSODs, moments where the mouse and keyboard lock up and the only thing I can do is hold down the power button to shut the laptop down, and moments where the screen will momentarily go black, with a message popping up in the lower right corner saying that the display driver stopped working. The most recent error I've gotten is a "Your computer can't come out of hibernaton" error when I opened my laptop after it was on and closed for several hours, followed by a "Windows failed to start" screen when I tried restarting, informing me that the Boot Information Data for my PC was missing or contained errors.

There doesn't appear to be any rhyme or reason to when these errors appear, and the BSODs always seem to be different -- I've seen MEMORY_MANAGEMENT, BAD_POOL_HEADER and PAGE_FAULT_IN_NONPAGED_AREA.

I've tried running Windows Update, Windows Memory Diagnostic (no errors were detected) and sfc /scannow. I've also tried cleaning my computer with Zookaware, but still continue encountering errors.

I'd like to get this problem solved before it develops into anything more serious, so I'd greatly appreciate some help in getting it fixed.


Thanks in advance!


Note: My computer is an HP 14-al061nr laptop, which comes with Windows 10 installed. However, I'm running Windows 7 on it because I really disliked Windows 10. (Also, I didn't post this in the BSODs forum because there were other problems as well.)


My System SpecsSystem Spec
.
03 Feb 2019   #2
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi Leaflove,

Welcome to SevenForums!

Quote   Quote: Originally Posted by Leaflove View Post
I've encountered multiple BSODs...
How to post BSOD => BSOD - Posting Instructions.

Quote   Quote: Originally Posted by Leaflove View Post
The most recent error I've gotten is a "Your computer can't come out of hibernaton" error when I opened my laptop after it was on and closed for several hours, followed by a "Windows failed to start" screen when I tried restarting, informing me that the Boot Information Data for my PC was missing or contained errors.
[1] Have you tried turning Hibernation off and then restarting?
[2] Have you got a system restore point prior to this problem starting that you could try?
[3] Have you run CHKDSK [Check Disk] and SFC [System File Checker]?
My System SpecsSystem Spec
03 Feb 2019   #3
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi Leaflove,

Update System Specifications

Please update your system specifications in your UserCP => Edit System Spec setup. It will help us to help you!

This SevenForums tutorial [Published by Brink and written by CyberZeus] makes this task very easy and quick to do. Click here => System Info - See Your System Specs.

Thanks.
My System SpecsSystem Spec
.

03 Feb 2019   #4
Megahertz07

Windows 7 HP 64
 
 

You may have a disk problem

- Check your disk. Open a CMD window as admin and type:
chkdsk c: /f
It will say that the disk is in use and if you want do schedule to next start = yes

- Do a system file check. Open a CMD window as admin and type:
sfc /scannow
My System SpecsSystem Spec
03 Feb 2019   #5
Leaflove

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay. I've uploaded my system spec info and attached the info generated by the dm log collector.

To answer your questions:

1) This is the first time I've encountered this hibernation problem in a long time. If it happens again, I'll consider disabling hibernation.

2) I don't have any system restore points on this computer.

3) I ran CHKDSK and SFC. No problems were detected in either case.


(Sorry for posting in the wrong section!)


Attached Files
File Type: zip JESS-PC-Sun_02_03_2019_161519_31.zip (629.9 KB, 5 views)
My System SpecsSystem Spec
05 Feb 2019   #6
Leaflove

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Sorry, Megahertz07 -- I didn't see your post when I made my reply.

I ran the chkdsk c: /f command, but it seemed to end abuptly when it was around 40% completed. I didn't see any errors reported before then, though.

I also ran sfc scannow and it reported that no integrity violations were detected.
My System SpecsSystem Spec
06 Feb 2019   #7
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi Leaflove,

Quote   Quote: Originally Posted by Leaflove View Post
I ran the chkdsk c: /f command, but it seemed to end abuptly when it was around 40% completed. I didn't see any errors reported before then, though.
CHKDSK [Check Disk] - Log File

NOTE: The CHKDSK log can be found in the Event Viewer:

[1] Click Start.
[2] In the search box type eventvwr.msc and press Enter.
[3] On the left-hand side under Event Viewer (Local) expand Windows Logs and click Application.
[4] On the right-hand side under the Actions pane click Filter current log.
[5] In the Event Sources: dropdown box list select Wininit and press Enter, then click OK.

You should now only see the CHKDSK log files displayed from the Wininit Event Sources] and the information pertaining to each of them.

I hope this helps!
My System SpecsSystem Spec
06 Feb 2019   #8
philc43

Windows 10 Pro 64bit
 
 

According to your logs you have a huge number of corrected hardware errors.

Your motherboard chipset drivers may need updating.


Attached Images
Multiple laptop issues - BSODs, mouse & keyboard locking up, etc.-2019-02-06.png 
My System SpecsSystem Spec
06 Feb 2019   #9
Leaflove

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay - I downloaded and installed a BIOS update from HP's site. I'll see how things are over the next week or so (these errors have been happening around 1-2 times a week).


Paul: Thanks for the guidance. I don't recall seeing anything in the log that seemed that concerning. Should still I post the full text here?
My System SpecsSystem Spec
06 Feb 2019   #10
Megahertz07

Windows 7 HP 64
 
 

Yes, post the check disk results.

philc43 has seen your log and found a Device error.

Open Device manager. Do you have any yellow alert mark?
My System SpecsSystem Spec
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 Multiple laptop issues - BSODs, mouse & keyboard locking up, etc.




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