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Windows 7: Different BSOD behaviour on two systems

28 Feb 2019   #11
axe0

Windows 10 Pro
 
 

If you cannot find it in C:\Windows, you won't find it anywhere else, that's the only location the file is saved by default.

I just realized I made a typo in my previous post, mentioning the 0x9C crash (unknown hardware problem) whereas the crashes are actually 0xC9 (verifier violation). I found it strange to see verifier calls in the stack of a 0x9C which is why I requested a kernel dump, however a kernel dump is still requested because the minidump barely gives insight in what happened.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
The IO manager has caught a misbehaving driver.
Arguments:
Arg1: 00000224, An IRP dispatch handler has returned a status that is inconsistent with the
	IRP's IoStatus.Status field.
Arg2: 94379dce, The address in the driver's code where the error was detected.
Arg3: 8c5c4e70, IRP address.
Arg4: 00000005, Expected status code.

Debugging Details:
------------------

*** ERROR: Module load completed but symbols could not be loaded for NTIDrvr.sys

2: kd> !error 00000005
Error code: (Win32) 0x5 (5) - Access is denied.
What happened according to this description: the CD-ROM filter driver was trying to communicate with another driver or with Windows. I don't know what it expected to happen (lack of data), but it got the message that it didn't have the right permission. Due to the age of this driver, there are various reasons why this caused a BSOD, the one I suspect the most is improperly handling this.

The mentioned driver, NTIDrvr.sys, is a CD-ROM filter driver, check your vendor for driver updates as it is very outdated.
Code:
2: kd> lmvm NTIDrvr
Browse full module list
start    end        module name
94379000 9437a800   NTIDrvr    (no symbols)           
    Loaded symbol image file: NTIDrvr.sys
    Image path: NTIDrvr.sys
    Image name: NTIDrvr.sys
    Browse all global symbols  functions  data
    Timestamp:        Tue Dec 21 21:33:14 2004 (41C8888A)
    CheckSum:         00007B71
    ImageSize:        00001800
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4



My System SpecsSystem Spec
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01 Mar 2019   #12
Snugglebugs

XP Pro and Win7 Pro both 32 bit plus Win 8.1 64bit
 
 

OK axe0

I will check the DVD driver and report back. I did have to replace the drive itself a couple of years ago.
(I will also check the good OS HD - maybe one has an update and not the other!)

I have looked up info on memory.dmp and how it is configured through System. I will report what I find.

Tony
My System SpecsSystem Spec
02 Mar 2019   #13
Snugglebugs

XP Pro and Win7 Pro both 32 bit plus Win 8.1 64bit
 
 

I checked the CDDVD driver in both OS; for the working Win 7 OS on one HD in my Acer it shows three driver files and that is shown as working correctly. The files are cdrom.sys, ntidrvr.sys and ubhelper.sys

On the other Win7 OS on the second HD (the one that had BSOD unless I started in Safe Mode), there are four driver files - the extra is called afc.sys. The general tab shows that the driver is unsigned, although in DM it is listed as Microsoft. See the various screenshots attached.
I uninstalled that driver and when I restarted the OS booted without any problems!

So that solved the BSOD. Congratulations so far.
BUT, (isn't there often a but!), now the Device Manager shows that the driver is not working. The Details tab shows only the three files that are listed on the first HD (the no problem one) have the same names.
I now have the second OS that boots normally, but lists the same physical CDDVD drive as not working!

I remember that when I bought the CDDVDW unit it installed without any problem. I don't have an install CD in my collection, so it must have got the driver automatically when I first switched it on. Today I have been searching for a driver download and after trying many websites I had to stop as although they all listed the unit as shown in BIOS and my Device Manager, they either wanted me to install their spyware and/or give my credit card details even though they claimed the software was free!

Do you know of any reputable driver libraries that genuinely provide a safe download, even if it costs me?

Tony


Attached Images
Different BSOD behaviour on two systems-dvddriver.jpg Different BSOD behaviour on two systems-dvdproperties.jpg Different BSOD behaviour on two systems-dvdfail.jpg 
My System SpecsSystem Spec
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03 Mar 2019   #14
axe0

Windows 10 Pro
 
 

AFAIK Windows should provide you with the right drivers.
Have you checked Windows Update?
My System SpecsSystem Spec
04 Mar 2019   #15
Snugglebugs

XP Pro and Win7 Pro both 32 bit plus Win 8.1 64bit
 
 

Is there a Windows Update library that can be checked? I didn't know that MS has the facility for a user to get driver updates directly from them.

Tony
My System SpecsSystem Spec
04 Mar 2019   #16
axe0

Windows 10 Pro
 
 

Quite often Windows Update automatically installs necessary drivers, but that may change depending on your Windows Update settings. Regardless of the settings, usually running Windows Update is enough to get any driver necessary.

Also, there's another setting that controls driver updates in Windows Update.
In Control Panel, go to System, click on System protection or Advanced system settings and go to Hardware tab. Finally click Device Installation Settings to view the settings.
My System SpecsSystem Spec
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 Different BSOD behaviour on two systems




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