BSOD no actual Blue Screen, Just reboots: BSOD problem signature msg

botopz · 08 Apr 2019

Hello fine wizards of Seven Forums,

I'm having an issue that I just can't pinpoint. My girlfriend's computer just randomly reboots without me seeing the actual BSOD, then when it boots back into Windows it displays the following error via a dialog box that says "Windows has recovered from an unexpected shutdown" with the following info:

HTML Code:

Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7601.2.1.0.768.3
  Locale ID:	1033

Additional information about the problem:
  BCCode:	1a
  BCP1:	0000000000041287
  BCP2:	00000000040F850F
  BCP3:	0000000000000000
  BCP4:	0000000000000000
  OS Version:	6_1_7601
  Service Pack:	1_0
  Product:	768_1

Files that help describe the problem:
  C:\Windows\Minidump\040819-7753-01.dmp
  C:\Users\Brenda\AppData\Local\Temp\WER-11029-0.sysdata.xml

Also, I thought that the hard drive was a possible issue. I had tried to run the sfc /scannow but it would fail to repair errors, so I actually cloned the drive to a WD Blue 2.5" SSD today, but it went and did the reboot "bluescreen" again not long after just like it did before. Thanks for your help!

**axe0** · 09 Apr 2019

botopz said:

Also, I thought that the hard drive was a possible issue. I had tried to run the sfc /scannow but it would fail to repair errors, so I actually cloned the drive to a WD Blue 2.5" SSD today, but it went and did the reboot "bluescreen" again not long after just like it did before. Thanks for your help!

Cloning a system to another drive doesn't fix anything, it only brings any issues already present with it.

The logs are showing signs of worrying corruption, not only SFC issues, but also file system corruption and other issues.
Please do the following below.

Next
After the below is done, uninstall Norton, go to the section 'Remove Norton' and use Microsoft Security Essentials as temporary alternative.

Diagnostics Test

HDD TEST

Note

Please run HDTune first, in the order posted!

Run the tests on all hard drives/partitions!

Run HDTune to

check the health,
scan for errors, no quick scan but full scan
run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following

the health,
the error scan,
the benchmark incl. following
- transfer rate,
- access time,
- burst rate,
- cpu usage.

Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run the long test.

Note

Do not run SeaTools on an SSD as the results will be invalid.

Make a photo of the result and post it.

Run chkdsk
Disk Check - Windows 7 Help Forums
Use option TWO with parameter /r
Upload the chkdsk log

Check Disk (chkdsk) - Read Event Viewer Log

botopz · 09 Apr 2019

axe0 said:

Cloning a system to another drive doesn't fix anything, it only brings any issues already present with it.

The logs are showing signs of worrying corruption, not only SFC issues, but also file system corruption and other issues.
Please do the following below.

Hey! Thanks for the reply. I noticed that the guide mentioned invalid results from some of the tools with an SSD. Now that I am running an SSD, should I just skip those steps that are invalidated by SSDs?

**axe0** · 09 Apr 2019

Yes, skip them for SSDs, we don't know if we can trust the result regardless of what the result will be.

botopz · 09 Apr 2019

axe0 said:

Yes, skip them for SSDs, we don't know if we can trust the result regardless of what the result will be.

Here are the applicable screenshots and the txt file of the disk check. Btw, I'm 100% certain that the old HDD had issues, I was hoping the SSD could fix those issues and then maybe I could just do an SFC or something, but that doesn't seem to be the case. I'm really trying to not have to reinstall Windows 7. Thanks again for your help.

**axe0** · 11 Apr 2019

Diagnostics Test

System File Check

Please try following:

Open an admin command prompt
Copy/paste "sfc /scannow" (without quotes) and press enter
When it is finished reboot your system
Open again an admin command prompt
Enter sfc/scannow again

If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

Make a photo of the result and post it.