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Windows 7: BSOD no actual Blue Screen, Just reboots: BSOD problem signature msg

08 Apr 2019   #1
botopz

Windows 7 Home x64
 
 
BSOD no actual Blue Screen, Just reboots: BSOD problem signature msg

Hello fine wizards of Seven Forums,

I'm having an issue that I just can't pinpoint. My girlfriend's computer just randomly reboots without me seeing the actual BSOD, then when it boots back into Windows it displays the following error via a dialog box that says "Windows has recovered from an unexpected shutdown" with the following info:

HTML Code:
Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7601.2.1.0.768.3
  Locale ID:	1033

Additional information about the problem:
  BCCode:	1a
  BCP1:	0000000000041287
  BCP2:	00000000040F850F
  BCP3:	0000000000000000
  BCP4:	0000000000000000
  OS Version:	6_1_7601
  Service Pack:	1_0
  Product:	768_1

Files that help describe the problem:
  C:\Windows\Minidump\040819-7753-01.dmp
  C:\Users\Brenda\AppData\Local\Temp\WER-11029-0.sysdata.xml
Also, I thought that the hard drive was a possible issue. I had tried to run the sfc /scannow but it would fail to repair errors, so I actually cloned the drive to a WD Blue 2.5" SSD today, but it went and did the reboot "bluescreen" again not long after just like it did before. Thanks for your help!




Attached Files
File Type: zip BRENDA-PC-Mon_04_08_2019_155633_34.zip (451.4 KB, 1 views)
My System SpecsSystem Spec
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08 Apr 2019   #2
Bonnie Zhang

Windows 10 64 bit
 
 

Here are some ways to diagnose, prevent or fix blue screen in Windows 7
1. Install the latest drivers
2. Install updates
3. Run startup repair
4. System Restore
5. Fix memory or hard disk errors
6. Fix Master Boot Record
7. Reinstall Windows 7
My System SpecsSystem Spec
09 Apr 2019   #3
axe0

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by botopz View Post
Also, I thought that the hard drive was a possible issue. I had tried to run the sfc /scannow but it would fail to repair errors, so I actually cloned the drive to a WD Blue 2.5" SSD today, but it went and did the reboot "bluescreen" again not long after just like it did before. Thanks for your help!
Cloning a system to another drive doesn't fix anything, it only brings any issues already present with it.

The logs are showing signs of worrying corruption, not only SFC issues, but also file system corruption and other issues.
Please do the following below.


Next
After the below is done, uninstall Norton, go to the section 'Remove Norton' and use Microsoft Security Essentials as temporary alternative.





BSOD no actual Blue Screen, Just reboots: BSOD problem signature msg Diagnostics Test BSOD no actual Blue Screen, Just reboots: BSOD problem signature msg
 HDD TEST

Note   Note
Please run HDTune first, in the order posted!

Run the tests on all hard drives/partitions!

Run HDTune to
  • check the health,
  • scan for errors, no quick scan but full scan
  • run a benchmark.
It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
  • the health,
  • the error scan,
  • the benchmark incl. following
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.

Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run the long test.
Note   Note
Do not run SeaTools on an SSD as the results will be invalid.

Make a photo of the result and post it.

Run chkdsk
Disk Check - Windows 7 Help Forums
Use option TWO with parameter /r
Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log
My System SpecsSystem Spec
.

09 Apr 2019   #4
botopz

Windows 7 Home x64
 
 

Quote   Quote: Originally Posted by axe0 View Post
Cloning a system to another drive doesn't fix anything, it only brings any issues already present with it.

The logs are showing signs of worrying corruption, not only SFC issues, but also file system corruption and other issues.
Please do the following below.

Hey! Thanks for the reply. I noticed that the guide mentioned invalid results from some of the tools with an SSD. Now that I am running an SSD, should I just skip those steps that are invalidated by SSDs?
My System SpecsSystem Spec
09 Apr 2019   #5
axe0

Windows 10 Pro
 
 

Yes, skip them for SSDs, we don't know if we can trust the result regardless of what the result will be.
My System SpecsSystem Spec
09 Apr 2019   #6
botopz

Windows 7 Home x64
 
 

Quote   Quote: Originally Posted by axe0 View Post
Yes, skip them for SSDs, we don't know if we can trust the result regardless of what the result will be.
Here are the applicable screenshots and the txt file of the disk check. Btw, I'm 100% certain that the old HDD had issues, I was hoping the SSD could fix those issues and then maybe I could just do an SFC or something, but that doesn't seem to be the case. I'm really trying to not have to reinstall Windows 7. Thanks again for your help.


Attached Files
File Type: zip BSOD.zip (150.1 KB, 3 views)
My System SpecsSystem Spec
11 Apr 2019   #7
axe0

Windows 10 Pro
 
 




BSOD no actual Blue Screen, Just reboots: BSOD problem signature msg Diagnostics Test BSOD no actual Blue Screen, Just reboots: BSOD problem signature msg
 System File Check

Please try following:
  • Open an admin command prompt
  • Copy/paste "sfc /scannow" (without quotes) and press enter
  • When it is finished reboot your system
  • Open again an admin command prompt
  • Enter sfc/scannow again
If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

Make a photo of the result and post it.
My System SpecsSystem Spec
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 BSOD no actual Blue Screen, Just reboots: BSOD problem signature msg




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