New
#11
Oh and btw after i finished this, my laptop experienced sudden shutdown, there are text shown in the command prompt but i was not able to see it because it turned off.
BSOD can't get into normal mode, BCCode: 3b
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New #13
It keeps saying the 'System Information cannot open the file' 'The System cannot find the file specified.'
Im in safe mode and I used cmd.exe in the start button. I don't know what's wrong
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New #15
Yes. I just checked the folder and there are additional things aside from hotfix.
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New #16
The following is merely an attempt to get you in normal mode for some time, because, unfortunately, some of the logs are empty and I doubt we'll get better results after another attempt of collecting files.
If successful, please upload a new zip file containings logs created by the command posted earlier.
Diagnostics TestClean boot
Please try the following:
- Search msconfig and open it
- Go to the tab services
- Check 'hide microsoft services'
- Uncheck all other services
- Go to the tab startup
- Disable everything
- Click apply and click ok
- Reboot if asked
- Search msconfig and open it
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New #17
I have done the stuff you said, but still, I wasn't able to boot in normal mode. I still get BSOD after the Starting Windows prompt.
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New #19
From what I remember I access it through the System Recovery Options. Btw, is it normal for you not to see your graphics card or idk what it's called in safe mode? coz i tried checking my dxdiag.exe and went to the display tab, there's nothing there to see.
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New #20
Hi axe0 & dAstraea,
Greets,
@ axe0 : Sir, why he is not able to get the logs ? Does he have any problem with the page file or something like that ?
Just thoughts :
I know very little about BSODs but if it can be of any help ?
Will it make any sense if he just try to boot into a win 7 RE which is full of utilities & drivers ? Can he get some information from there ?
Would not it say better even if he is only able to boot there normally ? Would not it say that there is some serious software /driver / virus problem in the installed OS which is not even allowing him to boot ? If a so serious hardware problem is there he should not be even able to boot normally into the so full WinRE ?
Won't it be better if he just try a linux on a pen drive without installing it to the internal hard disk ?
If he just boots into linux on the pen drive & try to do all sort of things, gaming etc. ? A serious problem with software/driver/virus would go quiet on linux & if a serious hardware only problem is there, it should crash there as well.
I think while in linux, he should not touch system crucial partitions on the internal hard disk. What good even if does not do anything on/with the internal hard disk while in linux & do everything else successfully.
Then he try to do somethings on the non system crucial partitions on the internal hard disk & makes sure that everything is good on the internal hard disk, at least on the non system crucial partitions.
In the past, I came across a few bsod at windows start up. A Lazesoft Recovery ISO came handy to cure it automatically on old win 7 64 systems. After that if he could just boot into OS & get any logs, etc. to find the real problem(s).
Thanks & Regards. ...
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