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Windows 7: BSOD can't get into normal mode, BCCode: 3b

12 Apr 2019   #11
dAstraea

Windows Home Premium 64-bit
 
 

Oh and btw after i finished this, my laptop experienced sudden shutdown, there are text shown in the command prompt but i was not able to see it because it turned off.


My System SpecsSystem Spec
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12 Apr 2019   #12
axe0

Windows 10 Pro
 
 

Could you try it again, there's only 1 file in the zip.
My System SpecsSystem Spec
12 Apr 2019   #13
dAstraea

Windows Home Premium 64-bit
 
 

It keeps saying the 'System Information cannot open the file' 'The System cannot find the file specified.'
Im in safe mode and I used cmd.exe in the start button. I don't know what's wrong
My System SpecsSystem Spec
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12 Apr 2019   #14
axe0

Windows 10 Pro
 
 

Is it running as administrator?
My System SpecsSystem Spec
12 Apr 2019   #15
dAstraea

Windows Home Premium 64-bit
 
 

Yes. I just checked the folder and there are additional things aside from hotfix.


Attached Files
File Type: zip CollectedFiles.zip (1.42 MB, 1 views)
My System SpecsSystem Spec
12 Apr 2019   #16
axe0

Windows 10 Pro
 
 

The following is merely an attempt to get you in normal mode for some time, because, unfortunately, some of the logs are empty and I doubt we'll get better results after another attempt of collecting files.
If successful, please upload a new zip file containings logs created by the command posted earlier.




BSOD can't get into normal mode, BCCode: 3b Diagnostics Test BSOD can't get into normal mode, BCCode: 3b
 Clean boot

Please try the following:
  • Search msconfig and open it
    • Go to the tab services
    • Check 'hide microsoft services'
    • Uncheck all other services
    • Go to the tab startup
    • Disable everything
  • Click apply and click ok
  • Reboot if asked
My System SpecsSystem Spec
12 Apr 2019   #17
dAstraea

Windows Home Premium 64-bit
 
 

I have done the stuff you said, but still, I wasn't able to boot in normal mode. I still get BSOD after the Starting Windows prompt.
My System SpecsSystem Spec
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12 Apr 2019   #18
axe0

Windows 10 Pro
 
 

Just for confirmation, with the memory diagnostic tool you mean the built-in tool right?
My System SpecsSystem Spec
12 Apr 2019   #19
dAstraea

Windows Home Premium 64-bit
 
 

From what I remember I access it through the System Recovery Options. Btw, is it normal for you not to see your graphics card or idk what it's called in safe mode? coz i tried checking my dxdiag.exe and went to the display tab, there's nothing there to see.
My System SpecsSystem Spec
13 Apr 2019   #20
Vineet Garg

Windows 7 Ultimate x32 With Sp1 + Vista Ultimate x32 with Sp1 & Sp2 !!
 
 

Hi axe0 & dAstraea,
Greets,
@ axe0 : Sir, why he is not able to get the logs ? Does he have any problem with the page file or something like that ?

Just thoughts :
I know very little about BSODs but if it can be of any help ?
Will it make any sense if he just try to boot into a win 7 RE which is full of utilities & drivers ? Can he get some information from there ?
Would not it say better even if he is only able to boot there normally ? Would not it say that there is some serious software /driver / virus problem in the installed OS which is not even allowing him to boot ? If a so serious hardware problem is there he should not be even able to boot normally into the so full WinRE ?
Won't it be better if he just try a linux on a pen drive without installing it to the internal hard disk ?
If he just boots into linux on the pen drive & try to do all sort of things, gaming etc. ? A serious problem with software/driver/virus would go quiet on linux & if a serious hardware only problem is there, it should crash there as well.
I think while in linux, he should not touch system crucial partitions on the internal hard disk. What good even if does not do anything on/with the internal hard disk while in linux & do everything else successfully.
Then he try to do somethings on the non system crucial partitions on the internal hard disk & makes sure that everything is good on the internal hard disk, at least on the non system crucial partitions.
In the past, I came across a few bsod at windows start up. A Lazesoft Recovery ISO came handy to cure it automatically on old win 7 64 systems. After that if he could just boot into OS & get any logs, etc. to find the real problem(s).

Thanks & Regards. ...
My System SpecsSystem Spec
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 BSOD can't get into normal mode, BCCode: 3b




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