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Windows 7: BSOD can't get into normal mode, BCCode: 3b

1 Week Ago   #1
dAstraea

Windows Home Premium 64-bit
 
 
BSOD can't get into normal mode, BCCode: 3b

Hi i am just new here and i am hoping to find a solution in the reoccurring BSOD of my laptop (Acer Aspire 5560). I can't get into normal mode because i keep getting BSOD after the 'Starting Windows' prompt.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 13321

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000094
BCP2: FFFFF880049B9EAB
BCP3: FFFFF88006471860
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\040919-22620-01.dmp
C:\Users\Jurigue\AppData\Local\Temp\WER-41855-0.sysdata.xml

Please help me! I need my laptop working and my brother doesn't want to help me. I have done things such as Startup Repair, System Restore, Disk Cleanup, Memory Diagnostic Tool but still the BSOD is still there. The last thing i remember doing before it happened is i think exiting chrome because i just finish browsing and then before that i played csgo. What's the problem? and what should i do?

I have attached the needed files.




Attached Files
File Type: zip Jurigue PC_dump .zip (64.6 KB, 3 views)
My System SpecsSystem Spec
.
1 Week Ago   #2
Vineet Garg

Windows 7 Ultimate x32 With Sp1 + Vista Ultimate x32 with Sp1 & Sp2 !!
 
 

Hi dAstraea
Greets,
Welcome to SevenForums!

I need you answer some questions :

1) I think you are now not able to boot into win 7 at all, right ?

2) Did you try Last Known Good Configuration ?

3) Did you try disabling Driver Signature Enforcement ?

(( For 2nd & 3rd : Advanced Boot Options ))

4) Is it a multiboot ?

5) Does it have more than one harddisk ?

6) You may need to run 'Startup Repair' 3 times in a row!

7) Share error codes,etc. wherever possible.

Let me know.

Thanks & Regards. ...
My System SpecsSystem Spec
1 Week Ago   #3
axe0

Windows 10 Pro
 
 

0xc0000094 is a division by zero exception, never seen that one before.

Are you able to boot in safe mode? A few extra logs would be very useful from the log collector.

After a quick look it looks like this is a hardware problem, I'm not sure exactly what yet but if I had to guess it would be the RAM, hard drive, CPU or motherboard.
My System SpecsSystem Spec
.

1 Week Ago   #4
dAstraea

Windows Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by axe0 View Post
0xc0000094 is a division by zero exception, never seen that one before.

Are you able to boot in safe mode? A few extra logs would be very useful from the log collector.

After a quick look it looks like this is a hardware problem, I'm not sure exactly what yet but if I had to guess it would be the RAM, hard drive, CPU or motherboard.
Yes I can boot in safe mode...
My System SpecsSystem Spec
1 Week Ago   #5
axe0

Windows 10 Pro
 
 

Please download and run the tool from Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
1 Week Ago   #6
Vineet Garg

Windows 7 Ultimate x32 With Sp1 + Vista Ultimate x32 with Sp1 & Sp2 !!
 
 

Hi axe0,
Greets,
Sir, Thanks for appearing here. I hope i would be able to learn some things.

@ dAstraea : Follow him. You are in the safest hands.

Thanks & Regards. ...

EDIT : Sir, GPU or GPU driver may be a problem ? He was playing game before BSOD. Its second time i came across problems with AMD Legacy Graphic cards.
My System SpecsSystem Spec
1 Week Ago   #7
dAstraea

Windows Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by axe0 View Post
Please download and run the tool from Blue Screen of Death (BSOD) Posting Instructions
Hi! I am sorry for the late reply, there's just much going on in school. I have downloaded and run the tool as you've said. I attached the file here.


Attached Files
File Type: zip JURIGUE-PC-04_11_2019_211541_74.zip (1.22 MB, 2 views)
My System SpecsSystem Spec
1 Week Ago   #8
dAstraea

Windows Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Vineet Garg View Post
Hi axe0,
Greets,
Sir, Thanks for appearing here. I hope i would be able to learn some things.

@ dAstraea : Follow him. You are in the safest hands.

Thanks & Regards. ...

EDIT : Sir, GPU or GPU driver may be a problem ? He was playing game before BSOD. Its second time i came across problems with AMD Legacy Graphic cards.
Thank you for your help and concern Vineet!
My System SpecsSystem Spec
1 Week Ago   #9
axe0

Windows 10 Pro
 
 

No worries, I'll be in a similar situation the next couple of weeks.

It seems only the dump files were copied, please try the following
  • Open an admin command prompt
  • Copy & paste the code below in the command prompt
  • Go to your desktop
  • Right click CollectedFiles folder and choose sent to and select compressed (zipped) folder
  • Upload the zip.

Code:
Quote:
md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&dxdiag /t %temp%\dxdiag.txt&copy %temp%\dxdiag.txt "%USERPROFILE%\Desktop\CollectedFiles\dxdiag.txt"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"
If there are issues, don't worry. Things are a bit different when you're booted in safe mode so I expect it to not run 100% properly, but it should be able to collect enough logs.
My System SpecsSystem Spec
6 Days Ago   #10
dAstraea

Windows Home Premium 64-bit
 
 

I hope I followed your instructions correctly.


Attached Files
File Type: zip CollectedFiles.zip (330 Bytes, 1 views)
My System SpecsSystem Spec
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 BSOD can't get into normal mode, BCCode: 3b




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