BSOD can't get into normal mode, BCCode: 3b

Page 1 of 3 123 LastLast

  1. Posts : 12
    Windows Home Premium 64-bit
       #1

    BSOD can't get into normal mode, BCCode: 3b


    Hi i am just new here and i am hoping to find a solution in the reoccurring BSOD of my laptop (Acer Aspire 5560). I can't get into normal mode because i keep getting BSOD after the 'Starting Windows' prompt.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 13321

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000094
    BCP2: FFFFF880049B9EAB
    BCP3: FFFFF88006471860
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\040919-22620-01.dmp
    C:\Users\Jurigue\AppData\Local\Temp\WER-41855-0.sysdata.xml

    Please help me! I need my laptop working and my brother doesn't want to help me. I have done things such as Startup Repair, System Restore, Disk Cleanup, Memory Diagnostic Tool but still the BSOD is still there. The last thing i remember doing before it happened is i think exiting chrome because i just finish browsing and then before that i played csgo. What's the problem? and what should i do?

    I have attached the needed files.
      My Computer


  2. Posts : 565
    Windows 7 Ultimate x32 With Sp1 + Vista Ultimate x32 with Sp1 & Sp2 !!
       #2

    Hi dAstraea
    Greets,
    Welcome to SevenForums!

    I need you answer some questions :

    1) I think you are now not able to boot into win 7 at all, right ?

    2) Did you try Last Known Good Configuration ?

    3) Did you try disabling Driver Signature Enforcement ?

    (( For 2nd & 3rd : Advanced Boot Options ))

    4) Is it a multiboot ?

    5) Does it have more than one harddisk ?

    6) You may need to run 'Startup Repair' 3 times in a row!

    7) Share error codes,etc. wherever possible.

    Let me know.

    Thanks & Regards. ...
    Last edited by Vineet Garg; 09 Apr 2019 at 10:14.
      My Computer


  3. Posts : 7,050
    Windows 10 Pro
       #3

    0xc0000094 is a division by zero exception, never seen that one before.

    Are you able to boot in safe mode? A few extra logs would be very useful from the log collector.

    After a quick look it looks like this is a hardware problem, I'm not sure exactly what yet but if I had to guess it would be the RAM, hard drive, CPU or motherboard.
      My Computer


  4. Posts : 12
    Windows Home Premium 64-bit
    Thread Starter
       #4

    axe0 said:
    0xc0000094 is a division by zero exception, never seen that one before.

    Are you able to boot in safe mode? A few extra logs would be very useful from the log collector.

    After a quick look it looks like this is a hardware problem, I'm not sure exactly what yet but if I had to guess it would be the RAM, hard drive, CPU or motherboard.
    Yes I can boot in safe mode...
      My Computer


  5. Posts : 7,050
    Windows 10 Pro
       #5

    Please download and run the tool from Blue Screen of Death (BSOD) Posting Instructions
      My Computer


  6. Posts : 565
    Windows 7 Ultimate x32 With Sp1 + Vista Ultimate x32 with Sp1 & Sp2 !!
       #6

    Hi axe0,
    Greets,
    Sir, Thanks for appearing here. I hope i would be able to learn some things.

    @ dAstraea : Follow him. You are in the safest hands.

    Thanks & Regards. ...

    EDIT : Sir, GPU or GPU driver may be a problem ? He was playing game before BSOD. Its second time i came across problems with AMD Legacy Graphic cards.
    Last edited by Vineet Garg; 10 Apr 2019 at 01:08.
      My Computer


  7. Posts : 12
    Windows Home Premium 64-bit
    Thread Starter
       #7

    axe0 said:
    Please download and run the tool from Blue Screen of Death (BSOD) Posting Instructions
    Hi! I am sorry for the late reply, there's just much going on in school. I have downloaded and run the tool as you've said. I attached the file here.
      My Computer


  8. Posts : 12
    Windows Home Premium 64-bit
    Thread Starter
       #8

    Vineet Garg said:
    Hi axe0,
    Greets,
    Sir, Thanks for appearing here. I hope i would be able to learn some things.

    @ dAstraea : Follow him. You are in the safest hands.

    Thanks & Regards. ...

    EDIT : Sir, GPU or GPU driver may be a problem ? He was playing game before BSOD. Its second time i came across problems with AMD Legacy Graphic cards.
    Thank you for your help and concern Vineet!
      My Computer


  9. Posts : 7,050
    Windows 10 Pro
       #9

    No worries, I'll be in a similar situation the next couple of weeks.

    It seems only the dump files were copied, please try the following
    • Open an admin command prompt
    • Copy & paste the code below in the command prompt
    • Go to your desktop
    • Right click CollectedFiles folder and choose sent to and select compressed (zipped) folder
    • Upload the zip.


    Code:
    md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&dxdiag /t %temp%\dxdiag.txt&copy %temp%\dxdiag.txt "%USERPROFILE%\Desktop\CollectedFiles\dxdiag.txt"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"
    If there are issues, don't worry. Things are a bit different when you're booted in safe mode so I expect it to not run 100% properly, but it should be able to collect enough logs.
      My Computer


  10. Posts : 12
    Windows Home Premium 64-bit
    Thread Starter
       #10

    I hope I followed your instructions correctly.
      My Computer


 
Page 1 of 3 123 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 22:30.
Find Us