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Windows 7: I need HELP - BSOD on start up unless F8 LAST KNOWN GOOD CONFIGURATION

11 Apr 2019   #1
Zappastixs

Windows 7 Home Premium 64 bit
 
 
I need HELP - BSOD on start up unless F8 LAST KNOWN GOOD CONFIGURATION



Hi

My machine (Windows 7 64 bit) keeps crashing with BSOD on start up.

-------------------------------------------------------------------------------------------------------------------------

BSOD

A device driver attempting to corrupt the stack has been caught.
The faulty driver currently on the kernel stack must be replaced
with a working version.

STOP: 0x000000C4 (0x000000000000005, 0xFFFFFA80075B9BD0,
0xFFFFFA8007F8A950, 0x0000000000000000)


-------------------------------------------------------------------------------------------------------------------------

I've tried System Restore, but that didn't help.

Bottom line - I cannot use this machine unless I F8 and opt for "Last Known Good Configuration"
every time I start up.

BUT what I don't understand is why it doesn't throw up BSOD when using
"Last Known Good Configuration" because it stills starts from scratch (albeit F8).

How can this Last Known Good Configuration - option bypass the problem with what seems
to be a regular start-up?

I've checked Device Manager (Hidden View) everything seems fine with no yellow icons.

-------------------------------------------------------------------------------------------------------------------------

I'm not sure what "stacks" do - so I don't know if there’s a link - but when BSOD mentions about
faulty driver currently on the kernel stack must be replaced with a working version, is there a link
here, when on 6 April I installed this?

2019-03 Servicing Stack Update for Windows 7 for x64-based Systems (KB4490628)

Installation date: ‎06/‎04/‎2019 14:53

Installation status: Successful

Update type: Important

-------------------------------------------------------------------------------------------------------------------------

By now I know I must be losing the room . . . BUT another point about (KB4490628)

When I tried to install (KB4490628) (and others) it didn't go to well. It seemed stuck,
so I left it over night.

The next day, all seemed okay.

It was only today (11 April) that I noticed that the update that was stuck maybe wasn't
installed correctly
because of this - the;

2019-03 Servicing Stack Update for Windows 7 for x64-based Systems (KB4490628)
[March 2019 update] {that wasn't installed until 6 April 2019}

Has UPLOADED TWICE at 12:57 and 14:53 [KB4490628 - Has UPLOADED TWICE]

Even if MS allowed it I didn't upload KB4490628 twice.

So in case there was a clash I was going to delete the 12:57 upload - but then I thought
I might cause even more problems.


-------------------------------------------------------------------------------------------------------------------------

Finally, I have gone through Event Viewer.

Event Viewer shows a real problem with Intel Queencreek that from what I can gather is not important.

Basically Event Viewer shows that there has been a problem most days going back to 2016.

Today I stopped ESRV_SVC_QUEENCREEK in Services then disabled it.

But that didn't seem to help with problem, although just a thought, could this be the Stack Issue?

Could a stack be full up after being added to most days since 2016.

If this is the case, how can this be flushed out back to zero?

Log Name: ESRV_SVC_QUEENCREEK
Source: ESRV_SVC_QUEENCREEK
Date: 10/04/2019 20:25:44
Event ID: 2
Task Category: (1)
Level: Warning
Keywords: Classic
User: N/A

Description: The description for Event ID 2 from source ESRV_SVC_QUEENCREEK cannot be found.
Either the component that raises this event is not installed on your local computer or the installation
is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:

Error [2]: [ERROR_APPLICATION_UNABLE_TO_INIT_INPUTS][0x7a].
Problem: [Input Library [11]:

[C:\Program Files\Intel\SUR\QUEENCREEK\intel_turbo_input.dll] -
[5c128892-c41b-4dcf-b725-ded756c59830]
Failed To Initialize.].
Solution: [Please Check the Input Library.].
Occurred: [Wed Apr 10 20:25:44 2019].
In file: [intel_modeler_open_device.c].
At line: [7558].The specified resource type cannot be found in the image file

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="ESRV_SVC_QUEENCREEK" />
<EventID Qualifiers="16384">2</EventID>
<Level>3</Level>
<Task>1</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-04-10T19:25:44.000000000Z" /> <EventRecordID>3521</EventRecordID>
<Channel>ESRV_SVC_QUEENCREEK</Channel>
<Computer>Just a Name</Computer>
<Security />
</System>
<EventData>
<Data>Error [2]: [ERROR_APPLICATION_UNABLE_TO_INIT_INPUTS][0x7a].
Problem: [Input Library [11]:
[C:\Program Files\Intel\SUR\QUEENCREEK\intel_turbo_input.dll] - [5c128892-c41b-4dcf-b725-ded756c59830]
Failed To Initialize.].
Solution: [Please Check the Input Library.].
Occurred: [Wed Apr 10 20:25:44 2019].
In file: [intel_modeler_open_device.c].
At line: [7558].</Data>
</EventData>
</Event>
<Data Name="param1">User Energy Server Service queencreek</Data>

-------------------------------------------------------------------------------------------------------------------------

Oh I just remembered - what started all of this was when machine hit BSOD - I opted for "repair" (I think).

The report came back with clean bill of health apart from

Description: The driver detected a controller error on \Device\Harddisk1\DR - 1.

I've since found out that Repair doesn't fix this issue.


I came across this - but that didn't help.

https://answers.microsoft.com/en-us/windows/forum/all/a-patch-is-preventing-the-
system-from-starting /590fab3b-6efc-46f1-beb0-9bb1d1dc7b29

-------------------------------------------------------------------------------------------------------------------------

2019-03 Servicing Stack Update for Windows 7 for x64-based Systems (KB4490628)
Installation date: ‎06/‎04/‎2019 14:53
Installation status: Successful
Update type: Important

Install this update to resolve issues in Windows. For a complete listing of the issues that
are included in this update, see the associated Microsoft Knowledge Base article for more
information. After you install this item, you may have to restart your computer.

More information: http://support.microsoft.com/help/KB4490628

Help and Support: http://support.microsoft.com/help/4490628

HELP Update KB4490628 has installed twice on Windows 7 64bit

2019-03 Servicing Stack Update for Windows 7 for x64-based Systems (KB4490628)
Installation date: ‎06/‎04/‎2019 12:57
Installation status: Successful
Update type: Important

Install this update to resolve issues in Windows. For a complete listing of the issues that
are included in this update, see the associated Microsoft Knowledge Base article for more
information. After you install this item, you may have to restart your computer.

More information: http://support.microsoft.com/help/4490628

Help and Support: http://support.microsoft.com/help/KB4490628

-------------------------------------------------------------------------------------------------------------------------

It has been a long time since I downloaded anything with drivers.

The only other thing I have downloaded recently was Opera browser, after I deleted it for hogging
CPU/Hard Drives.

After a week I reinstalled it again because I missed the “Save as .PDF” function because if I come
across anything I might find useful to use in the future on a website - it’s so easy to do with Opera.


If you've reached this point - thanks for persevering.

If you can help . . . go easy as "Stacks and so on" I'm not familiar with.

But any help would be most appreciated.

Many thanks.

Stephen



My System SpecsSystem Spec
.
11 Apr 2019   #2
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

You would need to upload a copy of your system hive, maybe able to find out which driver is causing the problem from that.

Easiest is to use regbak to back up the registry, then zip up the sytem hive from the regbak folder, and post it here.

Will show you how in a minute or two - quite easy.
My System SpecsSystem Spec
11 Apr 2019   #3
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Here is the little guy, regbak:

regbak.zip


1.Click Options to get this window:

I need HELP - BSOD on start up unless F8 LAST KNOWN GOOD CONFIGURATION-regbak1.jpg


2. Type in the path for the Default Backup Folder - I Suggest C:\regbak\ so it is easy, then click ok.

I need HELP - BSOD on start up unless F8 LAST KNOWN GOOD CONFIGURATION-regbak2.jpg


3. Click New Backup

I need HELP - BSOD on start up unless F8 LAST KNOWN GOOD CONFIGURATION-regbak3.jpg

4. Click start

I need HELP - BSOD on start up unless F8 LAST KNOWN GOOD CONFIGURATION-regbak4.jpg


My System SpecsSystem Spec
.

11 Apr 2019   #4
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

5. Backup done

I need HELP - BSOD on start up unless F8 LAST KNOWN GOOD CONFIGURATION-regbak5.jpg


6. Look in C:\regbak\windows\system32\config folder. RT click the system hive and select Send To >compressed (zipped) folder

I need HELP - BSOD on start up unless F8 LAST KNOWN GOOD CONFIGURATION-regbak6.jpg


7. Post up the system.zip file

I need HELP - BSOD on start up unless F8 LAST KNOWN GOOD CONFIGURATION-regbak7jpg.jpg


My System SpecsSystem Spec
11 Apr 2019   #5
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

For Info:
regbak is great freeware from Acelogix
Acelogix Software - Downloads
My System SpecsSystem Spec
12 Apr 2019   #6
Zappastixs

Windows 7 Home Premium 64 bit
 
 

Thank you so much SIW2.

I'm going to do this a soon as I can BUT stuff is going on at home, and I don't want to cock up.

I need to do this with some thinking space. So hopefully later this evening (it's 1523hrs now) or tomorrow.

I have downloaded RegBak already. After all these years that's the first time I've heard of RegBak.

Thanks again.
My System SpecsSystem Spec
13 Apr 2019   #7
Zappastixs

Windows 7 Home Premium 64 bit
 
 

Hi SIW2

I've tried to upload as you told me, but unfortunately the "system.zip" file is over the file limit size.

system.zip:
Your file of 9.71 MB bytes exceeds the forum's limit of 8.95 MB for this file type.

Is there any other way?

Thanks, Stephen.
My System SpecsSystem Spec
13 Apr 2019   #8
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Simplest is to rename it - Change .zip to .apk

Or use 7-zip, which can give greater compression.
My System SpecsSystem Spec
14 Apr 2019   #9
Zappastixs

Windows 7 Home Premium 64 bit
 
 
Problem with .7z but think it's now sorted.

I'm back.

Well that was a bit of a learning curve, getting 7-Zip set up, finding what section of program
will create a .7z file.

Let alone do a simply copy/paste - to have the "system.7z" ready to load up.
I think I've copied it all correctly now. It's now 4.86 MB.

INSERT/UPDATE

Website will not accept .7z files so I HAVE CHANGED EXTENTION TO .zip

Changing it from .7z to .zip hasn't changed the size of the file.

Just hope this extension change will work.

Thanks again.


Attached Files
File Type: zip system.zip (4.87 MB, 2 views)
My System SpecsSystem Spec
14 Apr 2019   #10
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

I will take a look now.
My System SpecsSystem Spec
Reply

 I need HELP - BSOD on start up unless F8 LAST KNOWN GOOD CONFIGURATION




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