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Windows 7: print preview causing BSOD

27 Nov 2009   #11
ickymay

win7 ultimate / virtual box
 
 

what about the fact that the print preview is unreadable , Is this part of Epson's printer driver or is this a windows app ?

Attachment 38869 viewed from Incredimail
Attachment 38870 and Word


My System SpecsSystem Spec
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12 Feb 2010   #12
TimothyM

Windows 7 Ultimate 64b
 
 

I have this issue with TWO computers, two Epson printers. Both computers are i7-920 cores, 12GB DDR3, running Win7-64b Ultimate, one has an EVGA GTX275, the other has an EVGA GT250. One system has an Epson 1400 that crashes while the Epson 1280 next to it doesn't. The other machine has an Epson 2200 that crashes, while right next to it sits an Epson 3800 that doesn't crash. Crashes occur ONLY when the driver preference "Print Preview" is Checked.

In the Windows System Event Log, just prior to the nVidia "failure" I found a reference to this gem: e_gf16qe.inf

This is a 2005 .INF file that adds AMD driver code for WinXP 64:

[EPSON.ntamd64]
"EPSON Stylus Photo 2200" = EPNDRV,USBPRINT\EPSONStylus_Photo_22C5DE
"EPSON Stylus Photo 2200" = EPNDRV,LPTENUM\EPSONStylus_Photo_22C5DE

[SourceDisksFiles.amd64]
E_GMAI15.DLL = 1
E_GDSP13.DLL = 1
...

I suspect anyone using an AMD processor is NOT having problems with print preview.

I've tried to ask Epson about this, but they keep hanging up on me during the transfer to the "next level technician".
My System SpecsSystem Spec
13 Feb 2010   #13
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by TimothyM View Post
I have this issue with TWO computers, two Epson printers. Both computers are i7-920 cores, 12GB DDR3, running Win7-64b Ultimate, one has an EVGA GTX275, the other has an EVGA GT250. One system has an Epson 1400 that crashes while the Epson 1280 next to it doesn't. The other machine has an Epson 2200 that crashes, while right next to it sits an Epson 3800 that doesn't crash. Crashes occur ONLY when the driver preference "Print Preview" is Checked.

In the Windows System Event Log, just prior to the nVidia "failure" I found a reference to this gem: e_gf16qe.inf

This is a 2005 .INF file that adds AMD driver code for WinXP 64:

[EPSON.ntamd64]
"EPSON Stylus Photo 2200" = EPNDRV,USBPRINT\EPSONStylus_Photo_22C5DE
"EPSON Stylus Photo 2200" = EPNDRV,LPTENUM\EPSONStylus_Photo_22C5DE

[SourceDisksFiles.amd64]
E_GMAI15.DLL = 1
E_GDSP13.DLL = 1
...

I suspect anyone using an AMD processor is NOT having problems with print preview.

I've tried to ask Epson about this, but they keep hanging up on me during the transfer to the "next level technician".
I have an AMD cpu and I get the corrupted text on preview

I have had a long conversation with a friendly chap in 1st line support who tried a few things to double check and confirm the error using windows 7 and various other printers and we came to the conclusion the driver wasn't meant to produce a detailed view

I have had this unreadable print preview issue on this system since switching to using an epson printer and with an Nvidia gfx card and now exactly the same with an ATI card ............

the truth I feel is that epson are using Vista drivers written a few years ago now and haven't had enough complaints to make a rewrite important enough
My System SpecsSystem Spec
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14 Apr 2010   #14
fpga

windows7 64bit
 
 

Having same epson print preview problem with NVIDIA GeForce on Windows7-64bit. I just spoke to Epson pro support. They said they have recognized that this driver problem is pervasive throughout all epson printer products installed with NVIDIA and Windows7-64bit. They of course blame NVIDIA drivers for the problem but are attempting to resovle themselves. With this said, they will not provide driver release schedule nor public notice of the known problem.
My System SpecsSystem Spec
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 print preview causing BSOD




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