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Windows 7: print preview causing BSOD

25 Nov 2009   #1
ickymay

win7 ultimate / virtual box
 
 
print preview causing BSOD

I have recently started using a new wifi printer which over the past few weeks has worked excellently with no errors but yesterday I tried to use the print preview setting for a couple of documents and well hmm ouch

Its an Epson SX510W all in one printer and has the latest drivers installed from the Epson website, I can print no problem but if i attempt to use the print preview it opens to preview then my screen blinks to black and I see a "display driver has stopped working" error then a "recovered message" and the preview is barely readable, then if i try to zoom into the preview it blinks black again then i get a "recovered message" immediately followed by a BSOD crash and reeboot

the error message from blue screen viewer suggest's dxgkrnl.sys

can anyone shed any light on this and see anything more from my minidump file please
Attachment 38677


My System SpecsSystem Spec
.
25 Nov 2009   #2
Kari

 

This is a GPU driver issue. Have you tried to download and install the latest Nvidia drivers?

Kari
My System SpecsSystem Spec
25 Nov 2009   #3
torrentg

7600.20510 x86
 
 

The latest video driver is always good to run but this particular 0x116 stop error does not seem tied into any particular version of drivers for either ATI or NVDIA.

It is more because of the software "condition" of the system and/or possibly heat.

Make sure you're running the latest driver for the Epson SX510W available from their website.

These drivers are old. Try to update them to latest:

nvsmu nvsmu.sys Fri Oct 12 19:53:40 2007
speedfan speedfan.sys Sun Sep 24 09:26:48 2006 <<Uninstall app or update


From another post I made:

"The best things you can do is to update everything to the latest. When I say everything, I mean everything.

Drivers for all devices you can think of. Motherboard drivers. Motherboard bios even. Video card driver. Mouse and keyboard. Visit maker's sites. Windows Update after you do this.

Set your motherboard bios to be right for your system RAM after you install latest (or now if none newer.) Use CPU-Z spd tab to find the particular RAM you're running, then visit the maker's page for proper Vdimm (voltage) and timings. Adjust bios accordingly.

Make sure you are not overclocking anything. Run with a room fan blowing inside the open case as a final test if nothing else has helped."
My System SpecsSystem Spec
.

26 Nov 2009   #4
ickymay

win7 ultimate / virtual box
 
 

thanks for the replies guys , I have donwloaded and installed the latest 195.62 drivers for my GPU and also unnistanlled Speedfan, my system temperatures are 51deg C for my GPU, 35C for my CPU, and 28C for my system and this never raises more than a few degrees even under intense gaming conditions with COD4 etc .......

Is the "nvsmu" an nvidia driver component ?

the drivers for the printer are the latest offering from Epson and I suspect they may be old and the cause of the crash, or am I wrong ??
My System SpecsSystem Spec
26 Nov 2009   #5
torrentg

7600.20510 x86
 
 

Quote   Quote: Originally Posted by ickymay View Post
thanks for the replies guys , I have donwloaded and installed the latest 195.62 drivers for my GPU and also unnistanlled Speedfan, my system temperatures are 51deg C for my GPU, 35C for my CPU, and 28C for my system and this never raises more than a few degrees even under intense gaming conditions with COD4 etc .......

Is the "nvsmu" an nvidia driver component ?

the drivers for the printer are the latest offering from Epson and I suspect they may be old and the cause of the crash, or am I wrong ??
There is a new one just released an hour or two ago for video. Could be the Epson, sure.
My System SpecsSystem Spec
26 Nov 2009   #6
ickymay

win7 ultimate / virtual box
 
 

same sketch with updated drivers and no speedfan , I can print no problem but if i attempt to use the print preview it opens to preview then my screen blinks to black and I see a "display driver has stopped working" error then a "recovered message" and the preview is barely readable, then if i try to zoom into the preview it blinks black again then i get a "recovered message" immediately followed by a BSOD crash and reeboot

minidump file .... Attachment 38717
My System SpecsSystem Spec
26 Nov 2009   #7
torrentg

7600.20510 x86
 
 

0x116 error. Install the latest driver as I said and you can also search the forum for my user name and 0x116 to find numerous posts I made about it.

The card is likely overheating but there may be other causes. What are the gpu temps?
My System SpecsSystem Spec
26 Nov 2009   #8
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by torrentg View Post
0x116 error. Install the latest driver as I said and you can also search the forum for my user name and 0x116 to find numerous posts I made about it.

The card is likely overheating but there may be other causes. What are the gpu temps?
Quote   Quote: Originally Posted by torrentg View Post
Quote   Quote: Originally Posted by ickymay View Post
thanks for the replies guys , I have donwloaded and installed the latest 195.62 drivers for my GPU and also unnistanlled Speedfan, my system temperatures are 51deg C for my GPU, 35C for my CPU, and 28C for my system and this never raises more than a few degrees even under intense gaming conditions with COD4 etc .......

Is the "nvsmu" an nvidia driver component ?

the drivers for the printer are the latest offering from Epson and I suspect they may be old and the cause of the crash, or am I wrong ??
There is a new one just released an hour or two ago for video. Could be the Epson, sure.
that is the latest driver and my GPU temp is there ...................

also in bios changed setting called "Plug and Play OS" and now set to yes.

problem hasn't changed
My System SpecsSystem Spec
26 Nov 2009   #9
ickymay

win7 ultimate / virtual box
 
 

I talked to an epson rep who insisted this was an nvidia issue, I can confirm this only happens on my machine with the 9800GTX+ graphics card in it, having tested the problem on a windows7 32bit environment with an old agp card and a windows 7 64 bit environment with a geforce 6200LE

I have replicated the crash conditions to the point where the display driver crashes and recovers while monitoring temperatures and the GPU sits at a solid 54C so it's not temperatures and am beginning to believe this has to be driver and card specific ??

short of changing my graphics card is there a way to cure this ?
My System SpecsSystem Spec
26 Nov 2009   #10
usasma
Microsoft MVP

 
 

My System SpecsSystem Spec
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 print preview causing BSOD




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