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Windows failed to start. A recent hardware or software change might be
the cause. If windows files have been damaged or or configured incorrectly, Startup repair can help diagnose and fix the problem. If power was interrupted during startup, choose Start Windows normally.
That's the message I get. Not sure if this was the right section to post it in.
I own a refurbished Dell Latitude E6420 laptop running Windows 7 pro. Been using it without any significant issues for the past year. I have no idea what might have caused this to happen. It happened completely out of the blue with no warning signs. The only possible thing that I can think off the top of my head was installing windows updates several days earlier. This is the first time I've ever had this happen.
Starting windows normally doesn't work, Startup repair just initiates.
I let Startup repair run. It ran for 2 hours without any visible progress so I just turned off the computer at that point. I don't know if running it for any longer would do any good.
I turned on the computer again, pressed F8 to get the "Advanced Boot Options", tried "Last known good configuration" option. Nothing happened, just Startup repair initializing again.
I tried the safe mode options (safe mode, safe mode with command prompt) same thing happened.
I then tried the "Repair your computer option", after selecting language and keyboard input method, I was left with a blank screen. There were no options for System Restore, Command prompt, etc.
I turned it on again, pressed F12, and ran "Diagnostics". I got error code 2000-0142 and validation 97051. It seems to suggest something wrong with the hard drive.
I tried removing the hard drive and putting it back in again. But nothing changed.
I'm at a loss at what to do now. Is it possible to create a recovery USB drive (no optical drive)? Should I unplugging/replugging in any cables to the hard drive? Is there anything else I can do? Please let me know if you need any further information. Thanks.
I can post/link pictures I took with my phone if anyone wants to see.