Blue screen while playing games like (Dota 2, CS:GO, Apex Legends)

invoker90 · 27 May 2019

invoker90 said:

tried it.... Didn't work. Still getting bsod

any other suggestions? :/

bump :/

**axe0** · 27 May 2019

I just got back from traveling.

I noticed you had reuploaded the same zip file when I asked you to run commands, I asked you to run commands to generate files because the uploaded zip file does not contain all requested files.

invoker90 · 28 May 2019

axe0 said:

I just got back from traveling.

I noticed you had re uploaded the same zip file when I asked you to run commands, I asked you to run commands to generate files because the uploaded zip file does not contain all requested files.

it is absolutely not the same zip files. i uploaded the latest 2 dumps I've been getting. But here is another new Zip file due to the act that i had just experienced now a BSOD.

**axe0** · 29 May 2019

You're right, I'm sorry. The names of the zip files are a bit misguiding.

Your latest uploaded zip file is empty (22 bytes).

invoker90 · 31 May 2019

axe0 said:

You're right, I'm sorry. The names of the zip files are a bit misguiding.

Your latest uploaded zip file is empty (22 bytes).

Okay i have reinstalled windows, and tried to play again, got 2 blue screens back to back...

I've attached new files as well. and i am sure that this time it is NOT empty ;P

**axe0** · 31 May 2019

Could you upload the kernel dump in C:\Windows\MEMORY.dmp to onedrive, google drive, dropbox or a similar service and post a share link. One of the dumps requires a kernel dump to have a look at, because the minidump doesn't have relevant information.

invoker90 · 31 May 2019

axe0 said:

Could you upload the kernel dump in C:\Windows\MEMORY.dmp to onedrive, google drive, dropbox or a similar service and post a share link. One of the dumps requires a kernel dump to have a look at, because the minidump doesn't have relevant information.

https://www.**************/file/56rs...EMORY.DMP/file

NOTE: i do not know why it blanks the link, but i uploaded it on mediafire

mediafire . com/file/56rs8spi2re0ae2/MEMORY.DMP/file

MrPepka · 31 May 2019

"CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts."

Code:

Microsoft (R) Windows Debugger Version 10.0.17763.132 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\michal01\Downloads\MEMORY (1).DMP]
Kernel Summary Dump File: Kernel address space is available, User address space may not be available.


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*
Symbol search path is: SRV*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.24444.amd64fre.win7sp1_ldr_escrow.190429-1700
Machine Name:
Kernel base = 0xfffff800`0e800000 PsLoadedModuleList = 0xfffff800`0ea39c90
Debug session time: Fri May 31 10:54:52.168 2019 (UTC + 2:00)
System Uptime: 0 days 0:15:27.964
Loading Kernel Symbols
..Page 200000bfb too large to be in the dump file.
.............Page 20000f32d too large to be in the dump file.
................................................
................................................................
.....................................
Loading User Symbols
PEB is paged out (Peb.Ldr = 00000000`7efdf018).  Type ".hh dbgerr001" for details
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {19, 0, fffff88004fb1180, 7}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup:     MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 0000000000000019, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff88004fb1180, The PRCB address of the hung processor.
Arg4: 0000000000000007, The index of the hung processor.

Debugging Details:
------------------


KEY_VALUES_STRING: 1


STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 401

BUILD_VERSION_STRING:  7601.24444.amd64fre.win7sp1_ldr_escrow.190429-1700

SYSTEM_MANUFACTURER:  System manufacturer

SYSTEM_PRODUCT_NAME:  System Product Name

SYSTEM_SKU:  SKU

SYSTEM_VERSION:  System Version

BIOS_VENDOR:  American Megatrends Inc.

BIOS_VERSION:  3603

BIOS_DATE:  11/09/2012

BASEBOARD_MANUFACTURER:  ASUSTeK Computer INC.

BASEBOARD_PRODUCT:  P8Z68-V

BASEBOARD_VERSION:  Rev 1.xx

DUMP_TYPE:  1

BUGCHECK_P1: 19

BUGCHECK_P2: 0

BUGCHECK_P3: fffff88004fb1180

BUGCHECK_P4: 7

BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_8_PROC

CPU_COUNT: 8

CPU_MHZ: dae

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 2a

CPU_STEPPING: 7

CPU_MICROCODE: 6,2a,7,0 (F,M,S,R)  SIG: 28'00000000 (cache) 28'00000000 (init)

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  RzSDKService.exe

CURRENT_IRQL:  d

ANALYSIS_SESSION_HOST:  MICHAL

ANALYSIS_SESSION_TIME:  05-31-2019 14:28:43.0412

ANALYSIS_VERSION: 10.0.17763.132 amd64fre

STACK_TEXT:  
fffff880`0a0641d8 fffff800`0e8ab0ee : 00000000`00000101 00000000`00000019 00000000`00000000 fffff880`04fb1180 : nt!KeBugCheckEx
fffff880`0a0641e0 fffff800`0e87bff7 : fffffa80`00000000 fffff800`00000007 00000000`00026160 fffffa80`14d1f000 : nt! ?? ::FNODOBFM::`string'+0x4c6e
fffff880`0a064270 fffff800`0ede78e9 : fffff800`0ee0c360 fffff880`0a064420 fffff800`0ee0c360 00000000`00000000 : nt!KeUpdateSystemTime+0x377
fffff880`0a064370 fffff800`0e8949ef : fffff800`0e9e4180 00000000`00000001 00000000`00000000 00000000`00000001 : hal!HalpHpetClockInterrupt+0x8d
fffff880`0a0643a0 fffff800`0e863ba1 : fffffa80`16202660 00000000`00000000 00000000`00000000 fffff800`0eb77bef : nt!KiInterruptDispatchNoLock+0xaf
fffff880`0a064530 fffff800`0eaf101f : 00000000`00000000 fffff880`0a064b60 00000000`00000000 fffff800`0e837333 : nt!KeFlushProcessWriteBuffers+0x65
fffff880`0a0645a0 fffff800`0ecd54a4 : 00000000`000d3d30 00000000`00008400 fffff880`0a064730 00000000`00000000 : nt!ExpGetProcessInformation+0x7f
fffff880`0a0646f0 fffff800`0eb4ab55 : 00000000`000d3d30 fffff800`0eb106b1 00000000`00000005 00000000`00000000 : nt!ExpQuerySystemInformation+0x1274
fffff880`0a064aa0 fffff800`0e8a1ad3 : fffffa80`164f55c0 fffff880`0a064b60 ffffffff`fe363c80 00000000`015dfb40 : nt!NtQuerySystemInformation+0x4d
fffff880`0a064ae0 00000000`77b59bea : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`00b5e138 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77b59bea


THREAD_SHA1_HASH_MOD_FUNC:  0bf6ab374f5908864d0c16dff9ffba22ce7c694f

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  c3e8b3705d61e9f5be26dba2b58caf21080059d5

THREAD_SHA1_HASH_MOD:  692dc177616b23b31c5615392ac069be10b8455d

SYMBOL_NAME:  ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME:  Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP:  0

STACK_COMMAND:  .thread ; .cxr ; kb

FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE

BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE

PRIMARY_PROBLEM_CLASS:  X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE

TARGET_TIME:  2019-05-31T08:54:52.000Z

OSBUILD:  7601

OSSERVICEPACK:  1000

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 7

OSEDITION:  Windows 7 WinNt (Service Pack 1) TerminalServer SingleUserTS

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  2019-04-30 03:35:34

BUILDDATESTAMP_STR:  190429-1700

BUILDLAB_STR:  win7sp1_ldr_escrow

BUILDOSVER_STR:  6.1.7601.24444.amd64fre.win7sp1_ldr_escrow.190429-1700

ANALYSIS_SESSION_ELAPSED_TIME:  65b

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_clock_watchdog_timeout_8_proc_analysis_inconclusive

FAILURE_ID_HASH:  {b37a9ee0-e89a-8796-d6e1-c509c7ba4f05}

Followup:     MachineOwner
---------

0: kd> .load pde
=========================================================================================
 PDE v11.3 - Copyright 2017 Andrew Richards
=========================================================================================
0: kd> !dpx
Start memory scan  : 0xfffff8800a0641d8 ($csp)
End memory scan    : 0xfffff8800a065000 (Kernel Stack Base)

0xfffff8800a064240 : 0xfffff8800a0643a0 : 0xfffff8000e9e4180 : nt!KiInitialPCR+0x180
0xfffff8800a064250 : 0xfffff8000e9e4180 : nt!KiInitialPCR+0x180
0xfffff8800a064268 : 0xfffff8000e87bff7 : nt!KeUpdateSystemTime+0x377
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
0xfffff8800a064368 : 0xfffff8000ede78e9 : hal!HalpHpetClockInterrupt+0x8d
0xfffff8800a064370 : 0xfffff8000ee0c360 : hal!HalpKInterruptHeap+0x360
0xfffff8800a064380 : 0xfffff8000ee0c360 : hal!HalpKInterruptHeap+0x360
0xfffff8800a064390 : 0xfffff8000e9e4180 : nt!KiInitialPCR+0x180
0xfffff8800a064398 : 0xfffff8000e8949ef : nt!KiInterruptDispatchNoLock+0xaf
0xfffff8800a0643a0 : 0xfffff8000e9e4180 : nt!KiInitialPCR+0x180 Trap @ fffff8800a0643a0
0xfffff8800a064408 : 0xfffff8000e84df31 : nt!KiIpiSendRequest+0x2c1
0xfffff8800a0644c8 : 0xfffff8000e863b2f : nt!KiIpiSendPacket+0x4f
0xfffff8800a0644d0 : 0xfffff8000e9e4180 : nt!KiInitialPCR+0x180
0xfffff8800a0644e0 : 0xfffff8000e9e4180 : nt!KiInitialPCR+0x180
0xfffff8800a064508 : 0xfffff8000e863ba1 : nt!KeFlushProcessWriteBuffers+0x65
0xfffff8800a064588 : 0xfffff8000e88c4f4 : nt!KiSetAddressPolicy+0xc
0xfffff8800a064598 : 0xfffff8000eaf101f : nt!ExpGetProcessInformation+0x7f
0xfffff8800a0645b8 : 0xfffff8000e837333 : nt!KeStackAttachProcess+0x283
0xfffff8800a064638 : 0xfffff8000eadfd23 : nt!MmCopyVirtualMemory+0x317
0xfffff8800a064738 : 0xfffff8000e840000 : nt!ExpReleaseResourceForThreadLite+0x2b0
0xfffff8800a064768 : 0xfffff8000eb0cb8f : nt!SePrivilegedServiceAuditAlarm+0x47
0xfffff8800a064828 : 0xfffff8000e896344 : nt!SwapContext_PatchXSave+0xd4
0xfffff8800a064848 : 0xfffff8000eae9b59 : nt!SeDeleteAccessState+0x79
0xfffff8800a064868 : 0xfffff8000e895f4a : nt!KiSwapContext+0x7a
0xfffff8800a064878 : 0xfffff8000eb10a12 : nt!PsOpenProcess+0x1da
0xfffff8800a064978 : 0xfffff8000e9e4180 : nt!KiInitialPCR+0x180
0xfffff8800a0649a8 : 0xfffff8000e840722 : nt!KiCommitThreadWait+0x1d2
0xfffff8800a064a38 : 0xfffff8000e851fee : nt!KeDelayExecutionThread+0x186
0xfffff8800a064a58 : 0xfffff8000eafc326 : nt!ExMapHandleToPointer+0x26
0xfffff8800a064a98 : 0xfffff8000eb4ab55 : nt!NtQuerySystemInformation+0x4d
0xfffff8800a064aa8 : 0xfffff8000eb106b1 : nt!NtDelayExecution+0x59
0xfffff8800a064ad8 : 0xfffff8000e8a1ad3 : nt!KiSystemServiceCopyEnd+0x13
0xfffff8800a064ae0 : 0xfffffa80164f55c0 :  Trap @ fffff8800a064ae0

It looks like the processor 7 has hung:

Code:

0: kd> !prcb 7
PRCB for Processor 7 at fffff88004fb1180:
Current IRQL -- 0
Threads--  Current fffffa8012ba2b50 Next fffffa80167761a0 Idle fffff88004fc0240
Processor Index 7 Number (0, 7) GroupSetMember 80
Interrupt Count -- 000ce098
Times -- Dpc    00000000 Interrupt 00000000 
         Kernel 0000d971 User      00000ca4

Let's look at IDT:

Code:

0: kd> !idt

Dumping IDT: fffff8000f001000

00:	fffff8000e9d1100 nt!KiDivideErrorFaultShadow
01:	fffff8000e9d1180 nt!KiDebugTrapOrFaultShadow	Stack = 0xFFFFF8000F0049E0
02:	fffff8000e9d1200 nt!KiNmiInterruptShadow	Stack = 0xFFFFF8000F0047E0
03:	fffff8000e9d1280 nt!KiBreakpointTrapShadow
04:	fffff8000e9d1300 nt!KiOverflowTrapShadow
05:	fffff8000e9d1380 nt!KiBoundFaultShadow
06:	fffff8000e9d1400 nt!KiInvalidOpcodeFaultShadow
07:	fffff8000e9d1480 nt!KiNpxNotAvailableFaultShadow
08:	fffff8000e9d1500 nt!KiDoubleFaultAbortShadow	Stack = 0xFFFFF8000F0043E0
09:	fffff8000e9d1580 nt!KiNpxSegmentOverrunAbortShadow
0a:	fffff8000e9d1600 nt!KiInvalidTssFaultShadow
0b:	fffff8000e9d1680 nt!KiSegmentNotPresentFaultShadow
0c:	fffff8000e9d1700 nt!KiStackFaultShadow
0d:	fffff8000e9d1780 nt!KiGeneralProtectionFaultShadow
0e:	fffff8000e9d1800 nt!KiPageFaultShadow
10:	fffff8000e9d1880 nt!KiFloatingErrorFaultShadow
11:	fffff8000e9d1900 nt!KiAlignmentFaultShadow
12:	fffff8000e9d1980 nt!KiMcheckAbortShadow	Stack = 0xFFFFF8000F0045E0
13:	fffff8000e9d1a00 nt!KiXmmExceptionShadow
1f:	fffff8000e9d1a80 nt!KiApcInterruptShadow
2c:	fffff8000e9d1b00 nt!KiRaiseAssertionShadow
2d:	fffff8000e9d1b80 nt!KiDebugServiceTrapShadow
2f:	fffff8000e9d1c00 nt!KiDpcInterruptShadow
37:	fffff8000e9d1f38 hal!PicSpuriousService37 (KINTERRUPT fffff8000ee0c000)

3f:	fffff8000e9d1f78 hal!PicSpuriousService37 (KINTERRUPT fffff8000ee0c090)

50:	fffff8000e9d2000 hal!HalpCmciService (KINTERRUPT fffff8000ee0c1b0)

61:	fffff8000e9d2088 SCSIPORT!ScsiPortInterrupt (KINTERRUPT fffffa80133d0e40)

	                 ataport!IdePortInterrupt (KINTERRUPT fffffa80133d0d80)

	                 ataport!IdePortInterrupt (KINTERRUPT fffffa80133d0cc0)

71:	fffff8000e9d2108 *** ERROR: Module load completed but symbols could not be loaded for HECIx64.sys
HECIx64+0x1008 (KINTERRUPT fffffa80133d0c00)

	                 USBPORT!USBPORT_InterruptService (KINTERRUPT fffffa80133d0a80)

	                 dxgkrnl!DpiFdoLineInterruptRoutine (KINTERRUPT fffffa80133d0780)

92:	fffff8000e9d2210 HDAudBus!HdaController::Isr (KINTERRUPT fffffa80133d0840)

a2:	fffff8000e9d2290 HDAudBus!HdaController::Isr (KINTERRUPT fffffa80133d0900)

b0:	fffff8000e9d2300 NDIS!ndisMiniportMessageIsr (KINTERRUPT fffffa80133d0b40)

b1:	fffff8000e9d2308 ACPI!ACPIInterruptServiceRoutine (KINTERRUPT fffffa80133d0f00)

b2:	fffff8000e9d2310 USBPORT!USBPORT_InterruptService (KINTERRUPT fffffa80133d09c0)

d1:	fffff8000e9d2408 hal!HalpHpetClockInterrupt (KINTERRUPT fffff8000ee0c360)

d2:	fffff8000e9d2410 hal!HalpHpetRolloverInterrupt (KINTERRUPT fffff8000ee0c3f0)

df:	fffff8000e9d2478 hal!HalpApicRebootService (KINTERRUPT fffff8000ee0c2d0)

e1:	fffff8000e9d1c80 nt!KiIpiInterruptShadow
e2:	fffff8000e9d2490 hal!HalpDeferredRecoveryService (KINTERRUPT fffff8000ee0c240)

e3:	fffff8000e9d2498 hal!HalpLocalApicErrorService (KINTERRUPT fffff8000ee0c120)

fd:	fffff8000e9d2568 hal!HalpProfileInterrupt (KINTERRUPT fffff8000ee0c480)

fe:	fffff8000e9d2570 hal!HalpPerfInterrupt (KINTERRUPT fffff8000ee0c510)

Here I would update the Intel Management Engine Interface driver (check in SDI Download)

Code:

0: kd> lmvm hecix64
Browse full module list
start             end                 module name
fffff880`10e00000 fffff880`10e11000   HECIx64    (no symbols)           
    Loaded symbol image file: HECIx64.sys
    Image path: \SystemRoot\system32\DRIVERS\HECIx64.sys
    Image name: HECIx64.sys
    Browse all global symbols  functions  data
    Timestamp:        Tue Oct 19 16:33:43 2010 (4CBE2AD7)
    CheckSum:         0001B15F
    ImageSize:        00011000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

Among the pending IRPs, I found the VMWare driver:

Code:

7: kd> !irp fffffa8016736100
Irp is active with 1 stacks 1 is current (= 0xfffffa80167361d0)
 No Mdl: System buffer=fffffa80167bdb00: Thread fffffa80165bab50:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
>[IRP_MJ_DEVICE_CONTROL(e), N/A(0)]
            5  1 fffffa8015486060 fffffa80165ba810 00000000-00000000    pending
	       \Driver\hcmon
			Args: 000003d4 00000078 0x8101235c 00000000

Update VMWare (check updates in program)

Code:

7: kd> lmvm hcmon
Browse full module list
start             end                 module name
fffff880`09872000 fffff880`09884000   hcmon      (no symbols)           
    Loaded symbol image file: hcmon.sys
    Image path: \??\C:\Windows\system32\drivers\hcmon.sys
    Image name: hcmon.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Mar 10 08:02:49 2016 (56E19AA9)
    CheckSum:         00018156
    ImageSize:        00012000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

I almost forgot. If the mouse software (Razer Chroma SDK) is unnecessary, it can be turned off

invoker90 · 31 May 2019

MrPepka said:

"CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts."

Code:

Microsoft (R) Windows Debugger Version 10.0.17763.132 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\michal01\Downloads\MEMORY (1).DMP]
Kernel Summary Dump File: Kernel address space is available, User address space may not be available.


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*
Symbol search path is: SRV*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.24444.amd64fre.win7sp1_ldr_escrow.190429-1700
Machine Name:
Kernel base = 0xfffff800`0e800000 PsLoadedModuleList = 0xfffff800`0ea39c90
Debug session time: Fri May 31 10:54:52.168 2019 (UTC + 2:00)
System Uptime: 0 days 0:15:27.964
Loading Kernel Symbols
..Page 200000bfb too large to be in the dump file.
.............Page 20000f32d too large to be in the dump file.
................................................
................................................................
.....................................
Loading User Symbols
PEB is paged out (Peb.Ldr = 00000000`7efdf018).  Type ".hh dbgerr001" for details
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {19, 0, fffff88004fb1180, 7}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup:     MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 0000000000000019, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff88004fb1180, The PRCB address of the hung processor.
Arg4: 0000000000000007, The index of the hung processor.

Debugging Details:
------------------


KEY_VALUES_STRING: 1


STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 401

BUILD_VERSION_STRING:  7601.24444.amd64fre.win7sp1_ldr_escrow.190429-1700

SYSTEM_MANUFACTURER:  System manufacturer

SYSTEM_PRODUCT_NAME:  System Product Name

SYSTEM_SKU:  SKU

SYSTEM_VERSION:  System Version

BIOS_VENDOR:  American Megatrends Inc.

BIOS_VERSION:  3603

BIOS_DATE:  11/09/2012

BASEBOARD_MANUFACTURER:  ASUSTeK Computer INC.

BASEBOARD_PRODUCT:  P8Z68-V

BASEBOARD_VERSION:  Rev 1.xx

DUMP_TYPE:  1

BUGCHECK_P1: 19

BUGCHECK_P2: 0

BUGCHECK_P3: fffff88004fb1180

BUGCHECK_P4: 7

BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_8_PROC

CPU_COUNT: 8

CPU_MHZ: dae

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 2a

CPU_STEPPING: 7

CPU_MICROCODE: 6,2a,7,0 (F,M,S,R)  SIG: 28'00000000 (cache) 28'00000000 (init)

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  RzSDKService.exe

CURRENT_IRQL:  d

ANALYSIS_SESSION_HOST:  MICHAL

ANALYSIS_SESSION_TIME:  05-31-2019 14:28:43.0412

ANALYSIS_VERSION: 10.0.17763.132 amd64fre

STACK_TEXT:  
fffff880`0a0641d8 fffff800`0e8ab0ee : 00000000`00000101 00000000`00000019 00000000`00000000 fffff880`04fb1180 : nt!KeBugCheckEx
fffff880`0a0641e0 fffff800`0e87bff7 : fffffa80`00000000 fffff800`00000007 00000000`00026160 fffffa80`14d1f000 : nt! ?? ::FNODOBFM::`string'+0x4c6e
fffff880`0a064270 fffff800`0ede78e9 : fffff800`0ee0c360 fffff880`0a064420 fffff800`0ee0c360 00000000`00000000 : nt!KeUpdateSystemTime+0x377
fffff880`0a064370 fffff800`0e8949ef : fffff800`0e9e4180 00000000`00000001 00000000`00000000 00000000`00000001 : hal!HalpHpetClockInterrupt+0x8d
fffff880`0a0643a0 fffff800`0e863ba1 : fffffa80`16202660 00000000`00000000 00000000`00000000 fffff800`0eb77bef : nt!KiInterruptDispatchNoLock+0xaf
fffff880`0a064530 fffff800`0eaf101f : 00000000`00000000 fffff880`0a064b60 00000000`00000000 fffff800`0e837333 : nt!KeFlushProcessWriteBuffers+0x65
fffff880`0a0645a0 fffff800`0ecd54a4 : 00000000`000d3d30 00000000`00008400 fffff880`0a064730 00000000`00000000 : nt!ExpGetProcessInformation+0x7f
fffff880`0a0646f0 fffff800`0eb4ab55 : 00000000`000d3d30 fffff800`0eb106b1 00000000`00000005 00000000`00000000 : nt!ExpQuerySystemInformation+0x1274
fffff880`0a064aa0 fffff800`0e8a1ad3 : fffffa80`164f55c0 fffff880`0a064b60 ffffffff`fe363c80 00000000`015dfb40 : nt!NtQuerySystemInformation+0x4d
fffff880`0a064ae0 00000000`77b59bea : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`00b5e138 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77b59bea


THREAD_SHA1_HASH_MOD_FUNC:  0bf6ab374f5908864d0c16dff9ffba22ce7c694f

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  c3e8b3705d61e9f5be26dba2b58caf21080059d5

THREAD_SHA1_HASH_MOD:  692dc177616b23b31c5615392ac069be10b8455d

SYMBOL_NAME:  ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME:  Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP:  0

STACK_COMMAND:  .thread ; .cxr ; kb

FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE

BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE

PRIMARY_PROBLEM_CLASS:  X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE

TARGET_TIME:  2019-05-31T08:54:52.000Z

OSBUILD:  7601

OSSERVICEPACK:  1000

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 7

OSEDITION:  Windows 7 WinNt (Service Pack 1) TerminalServer SingleUserTS

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  2019-04-30 03:35:34

BUILDDATESTAMP_STR:  190429-1700

BUILDLAB_STR:  win7sp1_ldr_escrow

BUILDOSVER_STR:  6.1.7601.24444.amd64fre.win7sp1_ldr_escrow.190429-1700

ANALYSIS_SESSION_ELAPSED_TIME:  65b

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_clock_watchdog_timeout_8_proc_analysis_inconclusive

FAILURE_ID_HASH:  {b37a9ee0-e89a-8796-d6e1-c509c7ba4f05}

Followup:     MachineOwner
---------

0: kd> .load pde
=========================================================================================
 PDE v11.3 - Copyright 2017 Andrew Richards
=========================================================================================
0: kd> !dpx
Start memory scan  : 0xfffff8800a0641d8 ($csp)
End memory scan    : 0xfffff8800a065000 (Kernel Stack Base)

0xfffff8800a064240 : 0xfffff8800a0643a0 : 0xfffff8000e9e4180 : nt!KiInitialPCR+0x180
0xfffff8800a064250 : 0xfffff8000e9e4180 : nt!KiInitialPCR+0x180
0xfffff8800a064268 : 0xfffff8000e87bff7 : nt!KeUpdateSystemTime+0x377
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
0xfffff8800a064368 : 0xfffff8000ede78e9 : hal!HalpHpetClockInterrupt+0x8d
0xfffff8800a064370 : 0xfffff8000ee0c360 : hal!HalpKInterruptHeap+0x360
0xfffff8800a064380 : 0xfffff8000ee0c360 : hal!HalpKInterruptHeap+0x360
0xfffff8800a064390 : 0xfffff8000e9e4180 : nt!KiInitialPCR+0x180
0xfffff8800a064398 : 0xfffff8000e8949ef : nt!KiInterruptDispatchNoLock+0xaf
0xfffff8800a0643a0 : 0xfffff8000e9e4180 : nt!KiInitialPCR+0x180 Trap @ fffff8800a0643a0
0xfffff8800a064408 : 0xfffff8000e84df31 : nt!KiIpiSendRequest+0x2c1
0xfffff8800a0644c8 : 0xfffff8000e863b2f : nt!KiIpiSendPacket+0x4f
0xfffff8800a0644d0 : 0xfffff8000e9e4180 : nt!KiInitialPCR+0x180
0xfffff8800a0644e0 : 0xfffff8000e9e4180 : nt!KiInitialPCR+0x180
0xfffff8800a064508 : 0xfffff8000e863ba1 : nt!KeFlushProcessWriteBuffers+0x65
0xfffff8800a064588 : 0xfffff8000e88c4f4 : nt!KiSetAddressPolicy+0xc
0xfffff8800a064598 : 0xfffff8000eaf101f : nt!ExpGetProcessInformation+0x7f
0xfffff8800a0645b8 : 0xfffff8000e837333 : nt!KeStackAttachProcess+0x283
0xfffff8800a064638 : 0xfffff8000eadfd23 : nt!MmCopyVirtualMemory+0x317
0xfffff8800a064738 : 0xfffff8000e840000 : nt!ExpReleaseResourceForThreadLite+0x2b0
0xfffff8800a064768 : 0xfffff8000eb0cb8f : nt!SePrivilegedServiceAuditAlarm+0x47
0xfffff8800a064828 : 0xfffff8000e896344 : nt!SwapContext_PatchXSave+0xd4
0xfffff8800a064848 : 0xfffff8000eae9b59 : nt!SeDeleteAccessState+0x79
0xfffff8800a064868 : 0xfffff8000e895f4a : nt!KiSwapContext+0x7a
0xfffff8800a064878 : 0xfffff8000eb10a12 : nt!PsOpenProcess+0x1da
0xfffff8800a064978 : 0xfffff8000e9e4180 : nt!KiInitialPCR+0x180
0xfffff8800a0649a8 : 0xfffff8000e840722 : nt!KiCommitThreadWait+0x1d2
0xfffff8800a064a38 : 0xfffff8000e851fee : nt!KeDelayExecutionThread+0x186
0xfffff8800a064a58 : 0xfffff8000eafc326 : nt!ExMapHandleToPointer+0x26
0xfffff8800a064a98 : 0xfffff8000eb4ab55 : nt!NtQuerySystemInformation+0x4d
0xfffff8800a064aa8 : 0xfffff8000eb106b1 : nt!NtDelayExecution+0x59
0xfffff8800a064ad8 : 0xfffff8000e8a1ad3 : nt!KiSystemServiceCopyEnd+0x13
0xfffff8800a064ae0 : 0xfffffa80164f55c0 :  Trap @ fffff8800a064ae0

It looks like the processor 7 has hung:

Code:

0: kd> !prcb 7
PRCB for Processor 7 at fffff88004fb1180:
Current IRQL -- 0
Threads--  Current fffffa8012ba2b50 Next fffffa80167761a0 Idle fffff88004fc0240
Processor Index 7 Number (0, 7) GroupSetMember 80
Interrupt Count -- 000ce098
Times -- Dpc    00000000 Interrupt 00000000 
         Kernel 0000d971 User      00000ca4

Let's look at IDT:

Code:

0: kd> !idt

Dumping IDT: fffff8000f001000

00:	fffff8000e9d1100 nt!KiDivideErrorFaultShadow
01:	fffff8000e9d1180 nt!KiDebugTrapOrFaultShadow	Stack = 0xFFFFF8000F0049E0
02:	fffff8000e9d1200 nt!KiNmiInterruptShadow	Stack = 0xFFFFF8000F0047E0
03:	fffff8000e9d1280 nt!KiBreakpointTrapShadow
04:	fffff8000e9d1300 nt!KiOverflowTrapShadow
05:	fffff8000e9d1380 nt!KiBoundFaultShadow
06:	fffff8000e9d1400 nt!KiInvalidOpcodeFaultShadow
07:	fffff8000e9d1480 nt!KiNpxNotAvailableFaultShadow
08:	fffff8000e9d1500 nt!KiDoubleFaultAbortShadow	Stack = 0xFFFFF8000F0043E0
09:	fffff8000e9d1580 nt!KiNpxSegmentOverrunAbortShadow
0a:	fffff8000e9d1600 nt!KiInvalidTssFaultShadow
0b:	fffff8000e9d1680 nt!KiSegmentNotPresentFaultShadow
0c:	fffff8000e9d1700 nt!KiStackFaultShadow
0d:	fffff8000e9d1780 nt!KiGeneralProtectionFaultShadow
0e:	fffff8000e9d1800 nt!KiPageFaultShadow
10:	fffff8000e9d1880 nt!KiFloatingErrorFaultShadow
11:	fffff8000e9d1900 nt!KiAlignmentFaultShadow
12:	fffff8000e9d1980 nt!KiMcheckAbortShadow	Stack = 0xFFFFF8000F0045E0
13:	fffff8000e9d1a00 nt!KiXmmExceptionShadow
1f:	fffff8000e9d1a80 nt!KiApcInterruptShadow
2c:	fffff8000e9d1b00 nt!KiRaiseAssertionShadow
2d:	fffff8000e9d1b80 nt!KiDebugServiceTrapShadow
2f:	fffff8000e9d1c00 nt!KiDpcInterruptShadow
37:	fffff8000e9d1f38 hal!PicSpuriousService37 (KINTERRUPT fffff8000ee0c000)

3f:	fffff8000e9d1f78 hal!PicSpuriousService37 (KINTERRUPT fffff8000ee0c090)

50:	fffff8000e9d2000 hal!HalpCmciService (KINTERRUPT fffff8000ee0c1b0)

61:	fffff8000e9d2088 SCSIPORT!ScsiPortInterrupt (KINTERRUPT fffffa80133d0e40)

	                 ataport!IdePortInterrupt (KINTERRUPT fffffa80133d0d80)

	                 ataport!IdePortInterrupt (KINTERRUPT fffffa80133d0cc0)

71:	fffff8000e9d2108 *** ERROR: Module load completed but symbols could not be loaded for HECIx64.sys
HECIx64+0x1008 (KINTERRUPT fffffa80133d0c00)

	                 USBPORT!USBPORT_InterruptService (KINTERRUPT fffffa80133d0a80)

	                 dxgkrnl!DpiFdoLineInterruptRoutine (KINTERRUPT fffffa80133d0780)

92:	fffff8000e9d2210 HDAudBus!HdaController::Isr (KINTERRUPT fffffa80133d0840)

a2:	fffff8000e9d2290 HDAudBus!HdaController::Isr (KINTERRUPT fffffa80133d0900)

b0:	fffff8000e9d2300 NDIS!ndisMiniportMessageIsr (KINTERRUPT fffffa80133d0b40)

b1:	fffff8000e9d2308 ACPI!ACPIInterruptServiceRoutine (KINTERRUPT fffffa80133d0f00)

b2:	fffff8000e9d2310 USBPORT!USBPORT_InterruptService (KINTERRUPT fffffa80133d09c0)

d1:	fffff8000e9d2408 hal!HalpHpetClockInterrupt (KINTERRUPT fffff8000ee0c360)

d2:	fffff8000e9d2410 hal!HalpHpetRolloverInterrupt (KINTERRUPT fffff8000ee0c3f0)

df:	fffff8000e9d2478 hal!HalpApicRebootService (KINTERRUPT fffff8000ee0c2d0)

e1:	fffff8000e9d1c80 nt!KiIpiInterruptShadow
e2:	fffff8000e9d2490 hal!HalpDeferredRecoveryService (KINTERRUPT fffff8000ee0c240)

e3:	fffff8000e9d2498 hal!HalpLocalApicErrorService (KINTERRUPT fffff8000ee0c120)

fd:	fffff8000e9d2568 hal!HalpProfileInterrupt (KINTERRUPT fffff8000ee0c480)

fe:	fffff8000e9d2570 hal!HalpPerfInterrupt (KINTERRUPT fffff8000ee0c510)

Here I would update the Intel Management Engine Interface driver (check in SDI Download)

Code:

0: kd> lmvm hecix64
Browse full module list
start             end                 module name
fffff880`10e00000 fffff880`10e11000   HECIx64    (no symbols)           
    Loaded symbol image file: HECIx64.sys
    Image path: \SystemRoot\system32\DRIVERS\HECIx64.sys
    Image name: HECIx64.sys
    Browse all global symbols  functions  data
    Timestamp:        Tue Oct 19 16:33:43 2010 (4CBE2AD7)
    CheckSum:         0001B15F
    ImageSize:        00011000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

Among the pending IRPs, I found the VMWare driver:

Code:

7: kd> !irp fffffa8016736100
Irp is active with 1 stacks 1 is current (= 0xfffffa80167361d0)
 No Mdl: System buffer=fffffa80167bdb00: Thread fffffa80165bab50:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
>[IRP_MJ_DEVICE_CONTROL(e), N/A(0)]
            5  1 fffffa8015486060 fffffa80165ba810 00000000-00000000    pending
	       \Driver\hcmon
			Args: 000003d4 00000078 0x8101235c 00000000

Update VMWare (check updates in program)

Code:

7: kd> lmvm hcmon
Browse full module list
start             end                 module name
fffff880`09872000 fffff880`09884000   hcmon      (no symbols)           
    Loaded symbol image file: hcmon.sys
    Image path: \??\C:\Windows\system32\drivers\hcmon.sys
    Image name: hcmon.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Mar 10 08:02:49 2016 (56E19AA9)
    CheckSum:         00018156
    ImageSize:        00012000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

I almost forgot. If the mouse software (Razer Chroma SDK) is unnecessary, it can be turned off

so what i need to do is uninstall VMware, Chroma SDK driver, and update the intel management driver. What else?

MrPepka · 31 May 2019

That's all. So:
1. Uninstall VMWare
2. Uninsatll Chroma SDK driver
3. Update Intel management engine driver