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#11
I just got back from traveling.
I noticed you had reuploaded the same zip file when I asked you to run commands, I asked you to run commands to generate files because the uploaded zip file does not contain all requested files.
You're right, I'm sorry. The names of the zip files are a bit misguiding.
Your latest uploaded zip file is empty (22 bytes).
Could you upload the kernel dump in C:\Windows\MEMORY.dmp to onedrive, google drive, dropbox or a similar service and post a share link. One of the dumps requires a kernel dump to have a look at, because the minidump doesn't have relevant information.
https://www.**************/file/56rs...EMORY.DMP/file
NOTE: i do not know why it blanks the link, but i uploaded it on mediafire
mediafire . com/file/56rs8spi2re0ae2/MEMORY.DMP/file
"CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts."
It looks like the processor 7 has hung:Code:Microsoft (R) Windows Debugger Version 10.0.17763.132 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\michal01\Downloads\MEMORY (1).DMP] Kernel Summary Dump File: Kernel address space is available, User address space may not be available. ************* Path validation summary ************** Response Time (ms) Location Deferred SRV* Symbol search path is: SRV* Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7601.24444.amd64fre.win7sp1_ldr_escrow.190429-1700 Machine Name: Kernel base = 0xfffff800`0e800000 PsLoadedModuleList = 0xfffff800`0ea39c90 Debug session time: Fri May 31 10:54:52.168 2019 (UTC + 2:00) System Uptime: 0 days 0:15:27.964 Loading Kernel Symbols ..Page 200000bfb too large to be in the dump file. .............Page 20000f32d too large to be in the dump file. ................................................ ................................................................ ..................................... Loading User Symbols PEB is paged out (Peb.Ldr = 00000000`7efdf018). Type ".hh dbgerr001" for details Loading unloaded module list ...... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 101, {19, 0, fffff88004fb1180, 7} Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE ) Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* CLOCK_WATCHDOG_TIMEOUT (101) An expected clock interrupt was not received on a secondary processor in an MP system within the allocated interval. This indicates that the specified processor is hung and not processing interrupts. Arguments: Arg1: 0000000000000019, Clock interrupt time out interval in nominal clock ticks. Arg2: 0000000000000000, 0. Arg3: fffff88004fb1180, The PRCB address of the hung processor. Arg4: 0000000000000007, The index of the hung processor. Debugging Details: ------------------ KEY_VALUES_STRING: 1 STACKHASH_ANALYSIS: 1 TIMELINE_ANALYSIS: 1 DUMP_CLASS: 1 DUMP_QUALIFIER: 401 BUILD_VERSION_STRING: 7601.24444.amd64fre.win7sp1_ldr_escrow.190429-1700 SYSTEM_MANUFACTURER: System manufacturer SYSTEM_PRODUCT_NAME: System Product Name SYSTEM_SKU: SKU SYSTEM_VERSION: System Version BIOS_VENDOR: American Megatrends Inc. BIOS_VERSION: 3603 BIOS_DATE: 11/09/2012 BASEBOARD_MANUFACTURER: ASUSTeK Computer INC. BASEBOARD_PRODUCT: P8Z68-V BASEBOARD_VERSION: Rev 1.xx DUMP_TYPE: 1 BUGCHECK_P1: 19 BUGCHECK_P2: 0 BUGCHECK_P3: fffff88004fb1180 BUGCHECK_P4: 7 BUGCHECK_STR: CLOCK_WATCHDOG_TIMEOUT_8_PROC CPU_COUNT: 8 CPU_MHZ: dae CPU_VENDOR: GenuineIntel CPU_FAMILY: 6 CPU_MODEL: 2a CPU_STEPPING: 7 CPU_MICROCODE: 6,2a,7,0 (F,M,S,R) SIG: 28'00000000 (cache) 28'00000000 (init) DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT PROCESS_NAME: RzSDKService.exe CURRENT_IRQL: d ANALYSIS_SESSION_HOST: MICHAL ANALYSIS_SESSION_TIME: 05-31-2019 14:28:43.0412 ANALYSIS_VERSION: 10.0.17763.132 amd64fre STACK_TEXT: fffff880`0a0641d8 fffff800`0e8ab0ee : 00000000`00000101 00000000`00000019 00000000`00000000 fffff880`04fb1180 : nt!KeBugCheckEx fffff880`0a0641e0 fffff800`0e87bff7 : fffffa80`00000000 fffff800`00000007 00000000`00026160 fffffa80`14d1f000 : nt! ?? ::FNODOBFM::`string'+0x4c6e fffff880`0a064270 fffff800`0ede78e9 : fffff800`0ee0c360 fffff880`0a064420 fffff800`0ee0c360 00000000`00000000 : nt!KeUpdateSystemTime+0x377 fffff880`0a064370 fffff800`0e8949ef : fffff800`0e9e4180 00000000`00000001 00000000`00000000 00000000`00000001 : hal!HalpHpetClockInterrupt+0x8d fffff880`0a0643a0 fffff800`0e863ba1 : fffffa80`16202660 00000000`00000000 00000000`00000000 fffff800`0eb77bef : nt!KiInterruptDispatchNoLock+0xaf fffff880`0a064530 fffff800`0eaf101f : 00000000`00000000 fffff880`0a064b60 00000000`00000000 fffff800`0e837333 : nt!KeFlushProcessWriteBuffers+0x65 fffff880`0a0645a0 fffff800`0ecd54a4 : 00000000`000d3d30 00000000`00008400 fffff880`0a064730 00000000`00000000 : nt!ExpGetProcessInformation+0x7f fffff880`0a0646f0 fffff800`0eb4ab55 : 00000000`000d3d30 fffff800`0eb106b1 00000000`00000005 00000000`00000000 : nt!ExpQuerySystemInformation+0x1274 fffff880`0a064aa0 fffff800`0e8a1ad3 : fffffa80`164f55c0 fffff880`0a064b60 ffffffff`fe363c80 00000000`015dfb40 : nt!NtQuerySystemInformation+0x4d fffff880`0a064ae0 00000000`77b59bea : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13 00000000`00b5e138 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77b59bea THREAD_SHA1_HASH_MOD_FUNC: 0bf6ab374f5908864d0c16dff9ffba22ce7c694f THREAD_SHA1_HASH_MOD_FUNC_OFFSET: c3e8b3705d61e9f5be26dba2b58caf21080059d5 THREAD_SHA1_HASH_MOD: 692dc177616b23b31c5615392ac069be10b8455d SYMBOL_NAME: ANALYSIS_INCONCLUSIVE FOLLOWUP_NAME: MachineOwner MODULE_NAME: Unknown_Module IMAGE_NAME: Unknown_Image DEBUG_FLR_IMAGE_TIMESTAMP: 0 STACK_COMMAND: .thread ; .cxr ; kb FAILURE_BUCKET_ID: X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE BUCKET_ID: X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE PRIMARY_PROBLEM_CLASS: X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE TARGET_TIME: 2019-05-31T08:54:52.000Z OSBUILD: 7601 OSSERVICEPACK: 1000 SERVICEPACK_NUMBER: 0 OS_REVISION: 0 SUITE_MASK: 272 PRODUCT_TYPE: 1 OSPLATFORM_TYPE: x64 OSNAME: Windows 7 OSEDITION: Windows 7 WinNt (Service Pack 1) TerminalServer SingleUserTS OS_LOCALE: USER_LCID: 0 OSBUILD_TIMESTAMP: 2019-04-30 03:35:34 BUILDDATESTAMP_STR: 190429-1700 BUILDLAB_STR: win7sp1_ldr_escrow BUILDOSVER_STR: 6.1.7601.24444.amd64fre.win7sp1_ldr_escrow.190429-1700 ANALYSIS_SESSION_ELAPSED_TIME: 65b ANALYSIS_SOURCE: KM FAILURE_ID_HASH_STRING: km:x64_clock_watchdog_timeout_8_proc_analysis_inconclusive FAILURE_ID_HASH: {b37a9ee0-e89a-8796-d6e1-c509c7ba4f05} Followup: MachineOwner --------- 0: kd> .load pde ========================================================================================= PDE v11.3 - Copyright 2017 Andrew Richards ========================================================================================= 0: kd> !dpx Start memory scan : 0xfffff8800a0641d8 ($csp) End memory scan : 0xfffff8800a065000 (Kernel Stack Base) 0xfffff8800a064240 : 0xfffff8800a0643a0 : 0xfffff8000e9e4180 : nt!KiInitialPCR+0x180 0xfffff8800a064250 : 0xfffff8000e9e4180 : nt!KiInitialPCR+0x180 0xfffff8800a064268 : 0xfffff8000e87bff7 : nt!KeUpdateSystemTime+0x377 *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys 0xfffff8800a064368 : 0xfffff8000ede78e9 : hal!HalpHpetClockInterrupt+0x8d 0xfffff8800a064370 : 0xfffff8000ee0c360 : hal!HalpKInterruptHeap+0x360 0xfffff8800a064380 : 0xfffff8000ee0c360 : hal!HalpKInterruptHeap+0x360 0xfffff8800a064390 : 0xfffff8000e9e4180 : nt!KiInitialPCR+0x180 0xfffff8800a064398 : 0xfffff8000e8949ef : nt!KiInterruptDispatchNoLock+0xaf 0xfffff8800a0643a0 : 0xfffff8000e9e4180 : nt!KiInitialPCR+0x180 Trap @ fffff8800a0643a0 0xfffff8800a064408 : 0xfffff8000e84df31 : nt!KiIpiSendRequest+0x2c1 0xfffff8800a0644c8 : 0xfffff8000e863b2f : nt!KiIpiSendPacket+0x4f 0xfffff8800a0644d0 : 0xfffff8000e9e4180 : nt!KiInitialPCR+0x180 0xfffff8800a0644e0 : 0xfffff8000e9e4180 : nt!KiInitialPCR+0x180 0xfffff8800a064508 : 0xfffff8000e863ba1 : nt!KeFlushProcessWriteBuffers+0x65 0xfffff8800a064588 : 0xfffff8000e88c4f4 : nt!KiSetAddressPolicy+0xc 0xfffff8800a064598 : 0xfffff8000eaf101f : nt!ExpGetProcessInformation+0x7f 0xfffff8800a0645b8 : 0xfffff8000e837333 : nt!KeStackAttachProcess+0x283 0xfffff8800a064638 : 0xfffff8000eadfd23 : nt!MmCopyVirtualMemory+0x317 0xfffff8800a064738 : 0xfffff8000e840000 : nt!ExpReleaseResourceForThreadLite+0x2b0 0xfffff8800a064768 : 0xfffff8000eb0cb8f : nt!SePrivilegedServiceAuditAlarm+0x47 0xfffff8800a064828 : 0xfffff8000e896344 : nt!SwapContext_PatchXSave+0xd4 0xfffff8800a064848 : 0xfffff8000eae9b59 : nt!SeDeleteAccessState+0x79 0xfffff8800a064868 : 0xfffff8000e895f4a : nt!KiSwapContext+0x7a 0xfffff8800a064878 : 0xfffff8000eb10a12 : nt!PsOpenProcess+0x1da 0xfffff8800a064978 : 0xfffff8000e9e4180 : nt!KiInitialPCR+0x180 0xfffff8800a0649a8 : 0xfffff8000e840722 : nt!KiCommitThreadWait+0x1d2 0xfffff8800a064a38 : 0xfffff8000e851fee : nt!KeDelayExecutionThread+0x186 0xfffff8800a064a58 : 0xfffff8000eafc326 : nt!ExMapHandleToPointer+0x26 0xfffff8800a064a98 : 0xfffff8000eb4ab55 : nt!NtQuerySystemInformation+0x4d 0xfffff8800a064aa8 : 0xfffff8000eb106b1 : nt!NtDelayExecution+0x59 0xfffff8800a064ad8 : 0xfffff8000e8a1ad3 : nt!KiSystemServiceCopyEnd+0x13 0xfffff8800a064ae0 : 0xfffffa80164f55c0 : Trap @ fffff8800a064ae0
Let's look at IDT:Code:0: kd> !prcb 7 PRCB for Processor 7 at fffff88004fb1180: Current IRQL -- 0 Threads-- Current fffffa8012ba2b50 Next fffffa80167761a0 Idle fffff88004fc0240 Processor Index 7 Number (0, 7) GroupSetMember 80 Interrupt Count -- 000ce098 Times -- Dpc 00000000 Interrupt 00000000 Kernel 0000d971 User 00000ca4
Here I would update the Intel Management Engine Interface driver (check in SDI Download)Code:0: kd> !idt Dumping IDT: fffff8000f001000 00: fffff8000e9d1100 nt!KiDivideErrorFaultShadow 01: fffff8000e9d1180 nt!KiDebugTrapOrFaultShadow Stack = 0xFFFFF8000F0049E0 02: fffff8000e9d1200 nt!KiNmiInterruptShadow Stack = 0xFFFFF8000F0047E0 03: fffff8000e9d1280 nt!KiBreakpointTrapShadow 04: fffff8000e9d1300 nt!KiOverflowTrapShadow 05: fffff8000e9d1380 nt!KiBoundFaultShadow 06: fffff8000e9d1400 nt!KiInvalidOpcodeFaultShadow 07: fffff8000e9d1480 nt!KiNpxNotAvailableFaultShadow 08: fffff8000e9d1500 nt!KiDoubleFaultAbortShadow Stack = 0xFFFFF8000F0043E0 09: fffff8000e9d1580 nt!KiNpxSegmentOverrunAbortShadow 0a: fffff8000e9d1600 nt!KiInvalidTssFaultShadow 0b: fffff8000e9d1680 nt!KiSegmentNotPresentFaultShadow 0c: fffff8000e9d1700 nt!KiStackFaultShadow 0d: fffff8000e9d1780 nt!KiGeneralProtectionFaultShadow 0e: fffff8000e9d1800 nt!KiPageFaultShadow 10: fffff8000e9d1880 nt!KiFloatingErrorFaultShadow 11: fffff8000e9d1900 nt!KiAlignmentFaultShadow 12: fffff8000e9d1980 nt!KiMcheckAbortShadow Stack = 0xFFFFF8000F0045E0 13: fffff8000e9d1a00 nt!KiXmmExceptionShadow 1f: fffff8000e9d1a80 nt!KiApcInterruptShadow 2c: fffff8000e9d1b00 nt!KiRaiseAssertionShadow 2d: fffff8000e9d1b80 nt!KiDebugServiceTrapShadow 2f: fffff8000e9d1c00 nt!KiDpcInterruptShadow 37: fffff8000e9d1f38 hal!PicSpuriousService37 (KINTERRUPT fffff8000ee0c000) 3f: fffff8000e9d1f78 hal!PicSpuriousService37 (KINTERRUPT fffff8000ee0c090) 50: fffff8000e9d2000 hal!HalpCmciService (KINTERRUPT fffff8000ee0c1b0) 61: fffff8000e9d2088 SCSIPORT!ScsiPortInterrupt (KINTERRUPT fffffa80133d0e40) ataport!IdePortInterrupt (KINTERRUPT fffffa80133d0d80) ataport!IdePortInterrupt (KINTERRUPT fffffa80133d0cc0) 71: fffff8000e9d2108 *** ERROR: Module load completed but symbols could not be loaded for HECIx64.sys HECIx64+0x1008 (KINTERRUPT fffffa80133d0c00) USBPORT!USBPORT_InterruptService (KINTERRUPT fffffa80133d0a80) dxgkrnl!DpiFdoLineInterruptRoutine (KINTERRUPT fffffa80133d0780) 92: fffff8000e9d2210 HDAudBus!HdaController::Isr (KINTERRUPT fffffa80133d0840) a2: fffff8000e9d2290 HDAudBus!HdaController::Isr (KINTERRUPT fffffa80133d0900) b0: fffff8000e9d2300 NDIS!ndisMiniportMessageIsr (KINTERRUPT fffffa80133d0b40) b1: fffff8000e9d2308 ACPI!ACPIInterruptServiceRoutine (KINTERRUPT fffffa80133d0f00) b2: fffff8000e9d2310 USBPORT!USBPORT_InterruptService (KINTERRUPT fffffa80133d09c0) d1: fffff8000e9d2408 hal!HalpHpetClockInterrupt (KINTERRUPT fffff8000ee0c360) d2: fffff8000e9d2410 hal!HalpHpetRolloverInterrupt (KINTERRUPT fffff8000ee0c3f0) df: fffff8000e9d2478 hal!HalpApicRebootService (KINTERRUPT fffff8000ee0c2d0) e1: fffff8000e9d1c80 nt!KiIpiInterruptShadow e2: fffff8000e9d2490 hal!HalpDeferredRecoveryService (KINTERRUPT fffff8000ee0c240) e3: fffff8000e9d2498 hal!HalpLocalApicErrorService (KINTERRUPT fffff8000ee0c120) fd: fffff8000e9d2568 hal!HalpProfileInterrupt (KINTERRUPT fffff8000ee0c480) fe: fffff8000e9d2570 hal!HalpPerfInterrupt (KINTERRUPT fffff8000ee0c510)
Among the pending IRPs, I found the VMWare driver:Code:0: kd> lmvm hecix64 Browse full module list start end module name fffff880`10e00000 fffff880`10e11000 HECIx64 (no symbols) Loaded symbol image file: HECIx64.sys Image path: \SystemRoot\system32\DRIVERS\HECIx64.sys Image name: HECIx64.sys Browse all global symbols functions data Timestamp: Tue Oct 19 16:33:43 2010 (4CBE2AD7) CheckSum: 0001B15F ImageSize: 00011000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 Information from resource tables:
Update VMWare (check updates in program)Code:7: kd> !irp fffffa8016736100 Irp is active with 1 stacks 1 is current (= 0xfffffa80167361d0) No Mdl: System buffer=fffffa80167bdb00: Thread fffffa80165bab50: Irp stack trace. cmd flg cl Device File Completion-Context >[IRP_MJ_DEVICE_CONTROL(e), N/A(0)] 5 1 fffffa8015486060 fffffa80165ba810 00000000-00000000 pending \Driver\hcmon Args: 000003d4 00000078 0x8101235c 00000000
I almost forgot. If the mouse software (Razer Chroma SDK) is unnecessary, it can be turned offCode:7: kd> lmvm hcmon Browse full module list start end module name fffff880`09872000 fffff880`09884000 hcmon (no symbols) Loaded symbol image file: hcmon.sys Image path: \??\C:\Windows\system32\drivers\hcmon.sys Image name: hcmon.sys Browse all global symbols functions data Timestamp: Thu Mar 10 08:02:49 2016 (56E19AA9) CheckSum: 00018156 ImageSize: 00012000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 Information from resource tables:
That's all. So:
1. Uninstall VMWare
2. Uninsatll Chroma SDK driver
3. Update Intel management engine driver