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Windows 7: A clock interrupt was not received on a secondary processor within the

05 Jun 2019   #11
wither 2

Windows 7 Pro SP1 64 bit
 
 

Well, at least one issue got resolved.

The big issue is that the CPU is being timed out by an unhandled exception but, there's no indication of what's causing it. There's also this type of problem- System Service Exception caused by a STATUS_ACCESS_VIOLATION but I don't know how to interpret what specifically is causing it. That stuff is for the big boys. I'm just a user like you. The descriptions for all these bug check codes always mention drivers but I don't know if that's an issue here. Once you get Windows updated, then we can see where you're at.


My System SpecsSystem Spec
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08 Jun 2019   #12
paulpies84

Windows 7 ultimate x64
 
 
Latest

So I put the HDD into another laptop and updated 7 until it comes back with no more updates. Installed it back into the original laptop and get the BSOD again.

I managed to collect the files again and had a quick look at the minidump and it has the same problems. I am not used to working with minidumps (software I can do and strip/rebuild but this isn't my strong point but am learning). The minidumps all mention driver fault but I can't pin it down and with everything I have done it points to a hardware issue but again, I can't pin it down. Yesterday while I was updating the drive I stripped the laptop, going as far as removing the heatsink and re-assembling (with thermal paste) just to make sure everything was seated correctly. The HDD I think is fine as I had no issue in the second laptop and I got the BSOD when I put the other laptop HDD into it. I thought about running Prime95 but doubt it will run long enough to be of any use.

I think I may have to admit defeat on this one but, just in case you can spot anything in the latest minidumps I have attached them and will see if you have any ideas. I really need to learn how to interpret these so If you have any links to good sites to help it would be much appreciated.

Finally, even if we don't fix this thank you for your time and help, it is much appreciated.


Attached Files
File Type: zip KEVIN-PC-08_06_2019_160739_06.zip (814.9 KB, 2 views)
My System SpecsSystem Spec
08 Jun 2019   #13
MrPepka

Windows 8.1 Enterprise x64
 
 

My System SpecsSystem Spec
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09 Jun 2019   #14
wither 2

Windows 7 Pro SP1 64 bit
 
 

Back in Post 9, I suggested that he go to the HP support website and download/install the driver for the wi-fi adapter. I don't know if he did that.

I have to agree installing the HD 4200 driver is warranted as is installing the driver for the HD 6470m.

I think he should go to the HP support website and download/install all the drivers for this system.
My System SpecsSystem Spec
09 Jun 2019   #15
paulpies84

Windows 7 ultimate x64
 
 

Yep totally agree, the problem was that all the drivers I installed came from the HP website, which as you have said are all out of date. This laptop was bought in 2011 so there have been no updated drivers since around 2013 and , because the damn thing kept crashing, it wouldn't run long enough to get them all on.

Anyway windows is now as up to date as it can be, I have manged to go through each item in device manager and updated some that popped up. the link you sent I ended up having to play about with because as soon as it started to install it would cause a blue screen. I did manage to get them installed but still got the BSOD.

And then I had a thought, in the minidump there was an entry which said FAULTING PROCESSOR: 2, CPU_COUNT 4, so I went into msconfig and under BOOT advanced options set the number of processors to 1 and, lo and behold, it ran for over an hour with no issue, when I then reset it to normal, BSOD in 15 minutes. I now have it set on 2 processors and it has been running for over an hour again.

So it seems to fall over when running on all four cores which, once again points to some kind of CPU issue. I am going to give it a bit longer then try 3 cores and see what happens. Think it may have been just luck that I decided to try it.

So just tried with three cores and BSOD so turned it back to two and will see how long it lasts.
My System SpecsSystem Spec
09 Jun 2019   #16
wither 2

Windows 7 Pro SP1 64 bit
 
 

Would you try disabling or removing the HD 4200 graphics driver/card? Too many AMD problems popping up in your most recent dumps.

Does that help with the core count behavior?
My System SpecsSystem Spec
10 Jun 2019   #17
paulpies84

Windows 7 ultimate x64
 
 

So disabled HD4200, set start-up to normal (all 4 cores) and BSOD within 5 minutes of restart. Set back to 2 cores and runs fine with and without HD 4200 enabled or disabled.

I know there seems to be issues with the graphics driver but it seems the issue is with the processor. I had it running last night for about 7 hours with no issues whilst running on 2 cores.

The only thing I can think is that Core 3 has an issue of some kind, whether it is/has failed I don't know but as soon as I go to 3 cores I get the same BSOD.
My System SpecsSystem Spec
10 Jun 2019   #18
paulpies84

Windows 7 ultimate x64
 
 

Quote   Quote: Originally Posted by wither 2 View Post
Well, at least one issue got resolved.

The big issue is that the CPU is being timed out by an unhandled exception but, there's no indication of what's causing it. There's also this type of problem- System Service Exception caused by a STATUS_ACCESS_VIOLATION but I don't know how to interpret what specifically is causing it. That stuff is for the big boys. I'm just a user like you. The descriptions for all these bug check codes always mention drivers but I don't know if that's an issue here. Once you get Windows updated, then we can see where you're at.
On this comment you mentioned about there being no indication of what is causing it. If it is the CPU failing could that be why there is no indication?
My System SpecsSystem Spec
11 Jun 2019   #19
wither 2

Windows 7 Pro SP1 64 bit
 
 

Here's an over-view of the problem-

A clock interrupt was not received on a secondary processor within the allocated time interval.

Since the system has only one processor, it's hard to figure out why one would get that error.

In the event log, the problem core is ID'd as 2.

Here's one of the errors-



The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

The embedded controller could be in either a device or the mobo. I'm not familiar with it.

You could run prime95 to test the CPU-

Prime95 28.7 (64-bit) - Download

However, would you run eventvwr.exe? In Windows logs, System find the last crash. Open it and then open the Details section. Post a screen shot.
My System SpecsSystem Spec
12 Jun 2019   #20
paulpies84

Windows 7 ultimate x64
 
 

I haven't tried running prime 95 as haven,t had time but I did force a BSOD by setting to normal start up (happened within about 2 mins) 2 screen shots attached. I can confirm that it runs perfectly with only two cores selected in selective start-up.


Attached Thumbnails
A clock interrupt was not received on a secondary processor within the-screevshot-1.jpg   A clock interrupt was not received on a secondary processor within the-screevshot-2.jpg  
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