Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: A clock interrupt was not received on a secondary processor within the

2 Weeks Ago   #1
paulpies84

Windows 7 ultimate x64
 
 
A clock interrupt was not received on a secondary processor within the

So a friend asked me to have a look at his laptop because of constant blue screens.

HP Pavilion dv6 running win 7 64 bit.

The BSOD happens regularly (about 10-15 mins) with the main one being clock interrupt, but also some random ones.

After much reading I decided to re-install windows 7 as a clean install but I am still getting the same BSOD. I am therefore assuming hardware issue.

I cannot update the current install because the laptop keeps blue screening me.

The attached was from the previous install but in safe mode.

The blue screens started about 45 minutes after windows had finished installing so updates or drivers had been installed.

Any help appreciated but personally think terminal as it is quite an old laptop.

Thanks in advance.

Paul




Attached Files
File Type: zip HOME-30_05_2019_215630_69.zip (1.53 MB, 5 views)
My System SpecsSystem Spec
.
2 Weeks Ago   #2
wither 2

Windows 7 Pro SP1 64 bit
 
 

The problem seems to be CPU related but, is the BIOS up to date?

In regards to the CPU, I would check that the vents to the system are clean and, if possible, if the CPU fan is running. You might download HWMonitor to check the CPU temperatures.
My System SpecsSystem Spec
2 Weeks Ago   #3
paulpies84

Windows 7 ultimate x64
 
 

The BIOS is the latest version.

All air vents and fan seem to be fine but I will attempt to use HWMonitor if I can get it to run long enough.

Will let you know.

Thanks

Paul
My System SpecsSystem Spec
.

2 Weeks Ago   #4
wither 2

Windows 7 Pro SP1 64 bit
 
 

I got looking further into the various .dmp files and found a case in which the problem is rapportcerberus_..........

What I found about this is that it is malware. If you can, download the free malwarebytes and run it in either safe mode or normal mode (if you can get it to run long enough).
My System SpecsSystem Spec
2 Weeks Ago   #5
paulpies84

Windows 7 ultimate x64
 
 

As I have done a clean install of seven I would assume that the rapport thing is gone so not sure that is the issue.

HWMonitor finally installed and it has sat running for about 15 mins now, shortly after two BSODs. temps currently sat at 50 degrees C.

I have attached the last two minidumps and HWMonitor data. Not sure what to go at next
My System SpecsSystem Spec
2 Weeks Ago   #6
wither 2

Windows 7 Pro SP1 64 bit
 
 

I don't know what the CPU is, but that seems to be a reasonable temperature. However, most of the other dump files you previously posted point to a CPU problem. However, that virus might have had an effect.

The latest mini-dumps didn't get attached to your last post. Would you try again?

Also, would you go to Device Manager and check to see if there's any black on yellow exclamation points which indicate a problem with a device?
My System SpecsSystem Spec
2 Weeks Ago   #7
MrPepka

Windows 8.1 Enterprise x64
 
 

Update (or uninstall) IBM Security trusteer rapport (check updates in program)
My System SpecsSystem Spec
2 Weeks Ago   #8
paulpies84

Windows 7 ultimate x64
 
 

Mr Pepka, the laptop now has a clean install of windows so the rapport program is not now on their.

The processor is an AMD Phenom II P960.

Hopefully this time the minidumps will attach. I am trying to run the DM Log collector but the damn thing has blue screened twice in 15 minutes.

Got the latest info from it using DM log collector, hopefully attached.

There is one item in device manager which I think is the webcam, just trying to find drivers.

I know windows needs updates but I can't run it for long enough to update but will try it


Attached Thumbnails
A clock interrupt was not received on a secondary processor within the-capture.png  
Attached Files
File Type: zip KEVIN-PC-04_06_2019_182957_68.zip (438.7 KB, 2 views)
My System SpecsSystem Spec
1 Week Ago   #9
wither 2

Windows 7 Pro SP1 64 bit
 
 

One of the problem devices isn't installed-

This is a fix- Solved: unknown device on PCI bus ACPI\HPQ0004 driver for hp elite ... - HP Support Community - 5307614

The other is the Security Processor Loader Driver is missing. I'm unable to find a general fix. It may be corrected if you can get Win 7 updated. I would disable automatic installation of updates and install a few at a time.

There's one BSOD caused by netio.sys which is related to network devices such as a Wi-Fi adapter. The driver should be obtained HP support website and installed.

However, the predominate indication of the BSODs is a CPU clock timeout because of an unhandled exception. The cause of the exception is not shown. It could be a corrupt file, old driver, etc. Until you can get Win 7 fully updated, I think further troubleshooting would not be beneficial unless you want to do things like a memory test or disk check just to make sure there's not problem there.
My System SpecsSystem Spec
1 Week Ago   #10
paulpies84

Windows 7 ultimate x64
 
 

Quick update. Used your fix above and now device manager does not show anything as unknown. Downloaded some of the windows updates and tried to install but only managed to get one to install after about 2 hours due to constant BSODs.

Decided to put the HDD into an old laptop of mine to try and update it but it is taking a while. I did try the HDD from my old laptop in this one and still got the same BSOD so I assume the issue is the CPU as you said. Wondering if it is worth taking the motherboard out and removing/reseating the processor and giving everything a good clean. Other than that I have no idea, short of replacing the CPU but not sure if it is worth the risk.
My System SpecsSystem Spec
Reply

 A clock interrupt was not received on a secondary processor within the




Thread Tools




Similar help and support threads
Thread Forum
A clock interrupt was not received on the secondary processor
Last month I started getting this BSOD, and I'm not sure the reason. I'd love help on what to do to see if anything I did caused this. I know prior to it happening AVG was accidentally set to delete a bunch of things and may have deleted some important files, but I'm not sure if it was just...
BSOD Help and Support
A clock interrupt was not received by a secondary processor
New to building computers... Managed to get it together and works really well.. right up until it doesn't. I am an architect and built a computer for modeling and rendering. The modeling program I use is a 32 bit program, so I wanted to overclock as clock speed makes a huge difference in the...
General Discussion
A clock interrupt was not received on the secondary processor
From time to time im having blue screen crash Heres what it says : ImageShack® - Online Photo and Video Hosting Its new pc so it really bothers me whats wrong.
BSOD Help and Support
bsod, clock interrupt not received on secondary processor + 1 other
am getting 2 bsod on computer after installing a printer? was working without flaw up until then. first (and most persistent) is the one on the subject line and the other is "problem has been detected and windows has been shut down to prevent damage" I've attached photos of both with appropriate...
BSOD Help and Support
clock interrupt was not received on secondary processor
I've been getting the BSoD with the error message: "a clock interrupt was not received on secondary processor". I've tried a lot of things, including an update of my BIOS and my video card drivers. The error details I get once I restart Windows 7 follows: Problem signature: Problem Event...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 16:04.
Twitter Facebook