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Windows 7: BSOD with new Firefox

12 Aug 2019   #1
Alaskan76

windows 7 ultimate x64
 
 
BSOD with new Firefox

My laptop has been running slow for a while. Now I just updated Firefox & I get BSOd when I try to start firefox. Older version would stop responding. While trying to resolve the issue I found that I didn't have any backups saved except one from 2013. This is because space for backups was set to 0. After running a diagnostic it said superfetch wasn't running. Hard drive did have bad spots. any help will be greatly appreciated.




Attached Files
File Type: zip FRANKS-LAPTOP-Mon_08_12_2019_140022_30.zip (48.5 KB, 4 views)
My System SpecsSystem Spec
.
15 Aug 2019   #2
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi Alaskan76,

Welcome to SevenForums!

Quote   Quote: Originally Posted by Alaskan76 View Post
My laptop has been running slow for a while. Now I just updated Firefox & I get BSOd when I try to start firefox. Older version would stop responding. While trying to resolve the issue I found that I didn't have any backups saved except one from 2013. This is because space for backups was set to 0. After running a diagnostic it said superfetch wasn't running. Hard drive did have bad spots. any help will be greatly appreciated.
Please run chkdsk_ALL_Parameters.bat [OPTION 4] from here => My Useful Batch Scripts and then upload the results using the tutorial at the bottom of the above link [Upload to SevenForums] and someone will look at it for you.

There is further information in Post #1.

I hope this helps!
My System SpecsSystem Spec
4 Weeks Ago   #3
Alaskan76

windows 7 ultimate x64
 
 
chkdsk

Code:
Log Name:      Application
Source:        Microsoft-Windows-Wininit
Date:          8/23/2019 10:02:24 AM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Franks-laptop
Description:

Checking file system on C:
The type of the file system is NTFS.
A disk check has been scheduled.
Windows will now check the disk.                         
CHKDSK is verifying files (stage 1 of 3)...
  436992 file records processed.                                         
File verification completed.
  3305 large file records processed.                                   
  0 bad file records processed.                                     
  2 EA records processed.                                           
  166 reparse records processed.                                      
CHKDSK is verifying indexes (stage 2 of 3)...
  550162 index entries processed.                                        
Index verification completed.
  0 unindexed files scanned.                                        
  0 unindexed files recovered.                                      
CHKDSK is verifying security descriptors (stage 3 of 3)...
  436992 file SDs/SIDs processed.                                        
Cleaning up 40 unused index entries from index $SII of file 0x9.
Cleaning up 40 unused index entries from index $SDH of file 0x9.
Cleaning up 40 unused security descriptors.
Security descriptor verification completed.
  56586 data files processed.                                           
CHKDSK is verifying Usn Journal...
  36120400 USN bytes processed.                                            
Usn Journal verification completed.
Windows has checked the file system and found no problems.
 296579460 KB total disk space.
 162964852 KB in 372864 files.
    249752 KB in 56587 indexes.
      2108 KB in bad sectors.
    551520 KB in use by the system.
     65536 KB occupied by the log file.
 132811228 KB available on disk.
      4096 bytes in each allocation unit.
  74144865 total allocation units on disk.
  33202807 allocation units available on disk.
Internal Info:
00 ab 06 00 95 8d 06 00 8f 63 0c 00 00 00 00 00  .........c......
9e 60 00 00 a6 00 00 00 00 00 00 00 00 00 00 00  .`..............
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
Windows has finished checking your disk.
Please wait while your computer restarts.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-08-23T14:02:24.000000000Z" />
    <EventRecordID>158484</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Franks-laptop</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
Checking file system on C:
The type of the file system is NTFS.
A disk check has been scheduled.
Windows will now check the disk.                         
CHKDSK is verifying files (stage 1 of 3)...
  436992 file records processed.                                         
File verification completed.
  3305 large file records processed.                                   
  0 bad file records processed.                                     
  2 EA records processed.                                           
  166 reparse records processed.                                      
CHKDSK is verifying indexes (stage 2 of 3)...
  550162 index entries processed.                                        
Index verification completed.
  0 unindexed files scanned.                                        
  0 unindexed files recovered.                                      
CHKDSK is verifying security descriptors (stage 3 of 3)...
  436992 file SDs/SIDs processed.                                        
Cleaning up 40 unused index entries from index $SII of file 0x9.
Cleaning up 40 unused index entries from index $SDH of file 0x9.
Cleaning up 40 unused security descriptors.
Security descriptor verification completed.
  56586 data files processed.                                           
CHKDSK is verifying Usn Journal...
  36120400 USN bytes processed.                                            
Usn Journal verification completed.
Windows has checked the file system and found no problems.
 296579460 KB total disk space.
 162964852 KB in 372864 files.
    249752 KB in 56587 indexes.
      2108 KB in bad sectors.
    551520 KB in use by the system.
     65536 KB occupied by the log file.
 132811228 KB available on disk.
      4096 bytes in each allocation unit.
  74144865 total allocation units on disk.
  33202807 allocation units available on disk.
Internal Info:
00 ab 06 00 95 8d 06 00 8f 63 0c 00 00 00 00 00  .........c......
9e 60 00 00 a6 00 00 00 00 00 00 00 00 00 00 00  .`..............
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
  </EventData>
</Event>
My System SpecsSystem Spec
.

4 Weeks Ago   #4
axe0

Windows 10 Pro
 
 

Please run the DM tool again, lots of files are missing in the zip.
My System SpecsSystem Spec
3 Weeks Ago   #5
Alaskan76

windows 7 ultimate x64
 
 

Code:
Error    8/30/2019 3:24:42 PM    Microsoft Antimalware    2001    None
Error    8/30/2019 3:24:42 PM    Microsoft Antimalware    2001    None
Error    8/30/2019 3:24:42 PM    Microsoft Antimalware    2001    None
Error    8/30/2019 3:24:42 PM    Microsoft Antimalware    2001    None
Error    8/30/2019 3:11:39 PM    Kernel-EventTracing    3    Session
Warning    8/30/2019 3:11:39 PM    Kernel-EventTracing    4    Logging
Error    8/30/2019 3:05:27 PM    Service Control Manager    7034    None
Error    8/30/2019 3:05:27 PM    Service Control Manager    7023    None
Error    8/30/2019 3:05:27 PM    Service Control Manager    7023    None
Error    8/30/2019 3:04:48 PM    Service Control Manager    7000    None
Error    8/30/2019 3:04:17 PM    User Profile Service    1542    None
Warning    8/30/2019 3:02:45 PM    Kernel-PnP    219    (212)
Error    8/30/2019 3:02:45 PM    Service Control Manager    7026    None
Warning    8/30/2019 3:02:31 PM    LMS    1    None
Error    8/30/2019 3:02:20 PM    Service Control Manager    7024    None
Warning    8/30/2019 3:02:10 PM    Wininit    11    None
Error    8/30/2019 3:01:56 PM    Kernel-EventTracing    3    Session
Warning    8/30/2019 3:01:53 PM    Kernel-PnP    219    (212)
Warning    8/30/2019 12:33:55 PM    WLAN-AutoConfig    4001    None
Warning    8/30/2019 12:33:55 PM    WLAN-AutoConfig    10002    None
Error    8/30/2019 12:33:44 PM    Service Control Manager    7000    None
Warning    8/30/2019 12:31:42 PM    Kernel-PnP    219    (212)
Error    8/30/2019 12:31:41 PM    Service Control Manager    7026    None
Error    8/30/2019 12:30:43 PM    User Profile Service    1542    None
Warning    8/30/2019 12:30:39 PM    LMS    1    None
Error    8/30/2019 12:30:14 PM    Service Control Manager    7024    None
Warning    8/30/2019 12:30:13 PM    Wininit    11    None
Error    8/30/2019 12:29:56 PM    Kernel-EventTracing    3    Session
Error    8/30/2019 12:30:06 PM    EventLog    6008    None
Error    8/30/2019 12:28:45 PM    Service Control Manager    7043    None
Error    8/30/2019 12:28:40 PM    DistributedCOM    10010    None
Error    8/30/2019 12:13:18 PM    Service Control Manager    7034    None
Error    8/30/2019 12:13:18 PM    Service Control Manager    7023    None
Error    8/30/2019 12:13:17 PM    Service Control Manager    7023    None
Error    8/30/2019 12:12:35 PM    Service Control Manager    7000    None
Warning    8/30/2019 12:10:34 PM    Kernel-PnP    219    (212)
Error    8/30/2019 12:10:33 PM    Service Control Manager    7026    None
Error    8/30/2019 12:10:32 PM    Service Control Manager    7000    None
Error    8/30/2019 12:10:32 PM    Service Control Manager    7009    None
Warning    8/30/2019 12:09:55 PM    LMS    1    None
Error    8/30/2019 12:09:14 PM    Service Control Manager    7024    None
Error    8/30/2019 12:09:11 PM    User Profile Service    1542    None
Warning    8/30/2019 12:09:06 PM    Wininit    11    None
Error    8/30/2019 12:08:48 PM    Kernel-EventTracing    3    Session
Error    8/30/2019 12:08:59 PM    EventLog    6008    None
Error    8/30/2019 12:07:40 PM    Microsoft Antimalware    2001    None
Error    8/30/2019 12:07:40 PM    Microsoft Antimalware    2001    None
Error    8/30/2019 12:07:35 PM    Microsoft Antimalware    2001    None
Error    8/30/2019 12:07:35 PM    Microsoft Antimalware    2001    None
Error    8/30/2019 11:42:13 AM    Service Control Manager    7034    None
Error    8/30/2019 11:42:13 AM    Service Control Manager    7023    None
Error    8/30/2019 11:42:13 AM    Service Control Manager    7023    None
Error    8/30/2019 11:41:33 AM    Service Control Manager    7000    None
Warning    8/30/2019 11:39:37 AM    Kernel-PnP    219    (212)
Error    8/30/2019 11:39:29 AM    Service Control Manager    7026    None
Error    8/30/2019 11:39:25 AM    Service Control Manager    7000    None
Error    8/30/2019 11:39:25 AM    Service Control Manager    7009    None
Warning    8/30/2019 11:37:57 AM    LMS    1    None
Error    8/30/2019 11:37:42 AM    Service Control Manager    7000    None
Error    8/30/2019 11:37:42 AM    Service Control Manager    7009    None
Error    8/30/2019 11:36:48 AM    Service Control Manager    7024    None
Error    8/30/2019 11:36:27 AM    User Profile Service    1542    None
Warning    8/30/2019 11:35:54 AM    Wininit    11    None
Error    8/30/2019 11:35:26 AM    Kernel-EventTracing    3    Session
Error    8/30/2019 11:35:58 AM    EventLog    6008    None
Warning    8/30/2019 10:24:45 AM    DNS Client Events    1014    None
Warning    8/30/2019 9:28:21 AM    DNS Client Events    1014    None
Warning    8/30/2019 9:08:46 AM    DNS Client Events    1014    None
Error    8/30/2019 8:56:30 AM    Disk    11    None
Warning    8/30/2019 8:53:28 AM    DNS Client Events    1014    None
Warning    8/29/2019 8:05:42 PM    DNS Client Events    1014    None
Warning    8/29/2019 7:44:31 PM    DNS Client Events    1014    None
Warning    8/29/2019 7:16:59 PM    DNS Client Events    1014    None
Warning    8/29/2019 11:54:05 AM    DNS Client Events    1014    None
Error    8/29/2019 11:25:00 AM    Disk    11    None
Error    8/29/2019 11:24:59 AM    volsnap    14    None
Error    8/29/2019 11:24:41 AM    atapi    11    None
Error    8/29/2019 11:24:41 AM    atapi    11    None
Error    8/29/2019 11:24:41 AM    atapi    11    None
Error    8/29/2019 11:24:41 AM    atapi    11    None
Error    8/29/2019 10:57:44 AM    Microsoft Antimalware    2001    None
Warning    8/29/2019 10:47:35 AM    DNS Client Events    1014    None
Warning    8/28/2019 6:16:48 PM    DNS Client Events    1014    None
Warning    8/28/2019 5:51:46 PM    DNS Client Events    1014    None
Warning    8/28/2019 5:24:30 PM    DNS Client Events    1014    None
Warning    8/28/2019 5:18:28 PM    Kernel-EventTracing    1    Logging
Warning    8/28/2019 3:57:57 PM    DNS Client Events    1014    None
Error    8/28/2019 3:45:41 PM    Disk    11    None
Warning    8/28/2019 3:09:18 PM    DNS Client Events    1014    None
Error    8/28/2019 3:09:12 PM    Service Control Manager    7034    None
Error    8/28/2019 3:09:12 PM    Service Control Manager    7023    None
Error    8/28/2019 3:09:12 PM    Service Control Manager    7023    None
Error    8/28/2019 3:07:39 PM    Disk    11    None
Error    8/28/2019 3:06:09 PM    Kernel-EventTracing    3    Session
Warning    8/28/2019 3:06:09 PM    Kernel-EventTracing    4    Logging
Error    8/28/2019 3:04:58 PM    Service Control Manager    7000    None
Warning    8/28/2019 3:01:58 PM    Kernel-PnP    219    (212)
Error    8/28/2019 3:01:48 PM    Service Control Manager    7026    None
Error    8/28/2019 3:01:23 PM    Service Control Manager    7001    None
Error    8/28/2019 3:01:19 PM    Service Control Manager    7000    None
Error    8/28/2019 3:01:19 PM    Service Control Manager    7009    None
Error    8/28/2019 3:00:37 PM    Service Control Manager    7000    None
Error    8/28/2019 3:00:37 PM    Service Control Manager    7009    None
Error    8/28/2019 3:00:37 PM    DistributedCOM    10010    None
Warning    8/28/2019 2:59:59 PM    LMS    1    None
Error    8/28/2019 2:59:51 PM    Service Control Manager    7000    None
Error    8/28/2019 2:59:51 PM    Service Control Manager    7009    None
Warning    8/28/2019 2:59:11 PM    Service Control Manager    7039    None
Error    8/28/2019 2:59:00 PM    Service Control Manager    7000    None
Error    8/28/2019 2:59:00 PM    Service Control Manager    7009    None
Error    8/28/2019 2:58:59 PM    User Profile Service    1542    None
Error    8/28/2019 2:58:30 PM    Service Control Manager    7024    None
Warning    8/28/2019 2:58:26 PM    Wininit    11    None
Error    8/28/2019 2:58:09 PM    Kernel-EventTracing    3    Session
Error    8/28/2019 2:56:30 PM    DistributedCOM    10010    None
Error    8/28/2019 2:29:58 PM    Service Control Manager    7023    None
Warning    8/28/2019 2:28:57 PM    MSiSCSI    121    None
Error    8/28/2019 2:28:53 PM    Disk    11    None
Warning    8/28/2019 10:10:44 AM    Kernel-Processor-Power    37    (7)
Warning    8/28/2019 10:10:44 AM    Kernel-Processor-Power    37    (7)
Warning    8/28/2019 10:10:44 AM    Kernel-Processor-Power    37    (7)
Warning    8/28/2019 10:10:44 AM    Kernel-Processor-Power    37    (7)
Error    8/28/2019 9:54:52 AM    atapi    11    None
Error    8/28/2019 9:54:52 AM    atapi    11    None
Error    8/28/2019 9:54:52 AM    atapi    11    None
Error    8/28/2019 9:54:52 AM    atapi    11    None
Error    8/28/2019 9:54:52 AM    atapi    11    None
Error    8/28/2019 9:54:52 AM    atapi    11    None
Error    8/28/2019 9:54:52 AM    atapi    11    None
Error    8/28/2019 9:54:52 AM    atapi    11    None
Error    8/28/2019 9:47:46 AM    Service Control Manager    7034    None
Error    8/28/2019 9:47:46 AM    Service Control Manager    7023    None
Error    8/28/2019 9:47:46 AM    Service Control Manager    7023    None
Error    8/28/2019 9:46:24 AM    Service Control Manager    7000    None
Error    8/28/2019 9:45:08 AM    User Profile Service    1542    None
Error    8/28/2019 9:45:08 AM    User Profile Service    1542    None
Warning    8/28/2019 9:44:02 AM    Kernel-PnP    219    (212)
Error    8/28/2019 9:44:01 AM    Service Control Manager    7026    None
Warning    8/28/2019 9:43:55 AM    LMS    1    None
Warning    8/28/2019 9:43:47 AM    Wininit    11    None
Error    8/28/2019 9:43:43 AM    Service Control Manager    7024    None
Error    8/28/2019 9:43:31 AM    Kernel-EventTracing    3    Session
Warning    8/28/2019 9:31:11 AM    WLAN-AutoConfig    4001    None
Warning    8/28/2019 9:31:11 AM    WLAN-AutoConfig    10002    None
Error    8/28/2019 9:26:05 AM    Service Control Manager    7034    None
Error    8/28/2019 9:26:05 AM    Service Control Manager    7023    None
Error    8/28/2019 9:26:05 AM    Service Control Manager    7023    None
Error    8/28/2019 9:25:28 AM    Service Control Manager    7000    None
Warning    8/28/2019 9:23:25 AM    Kernel-PnP    219    (212)
Error    8/28/2019 9:23:24 AM    Service Control Manager    7026    None
Error    8/28/2019 9:23:23 AM    User Profile Service    1542    None
Error    8/28/2019 9:23:18 AM    User Profile Service    1542    None
Warning    8/28/2019 9:23:14 AM    LMS    1    None
Warning    8/28/2019 9:23:06 AM    Wininit    11    None
Error    8/28/2019 9:23:03 AM    Service Control Manager    7024    None
Error    8/28/2019 9:22:49 AM    Kernel-EventTracing    3    Session
Warning    8/28/2019 9:21:49 AM    WLAN-AutoConfig    4001    None
Warning    8/28/2019 9:21:48 AM    WLAN-AutoConfig    10002    None
My System SpecsSystem Spec
3 Weeks Ago   #6
axe0

Windows 10 Pro
 
 

Please run the DM Log Collector.
My System SpecsSystem Spec
3 Weeks Ago   #7
Alaskan76

windows 7 ultimate x64
 
 

This report is after running C:/f & c:/r a few times.


Thanks for looking at it


Attached Files
File Type: zip FRANKS-LAPTOP-Fri_08_30_2019_154416_05.zip (498.1 KB, 1 views)
My System SpecsSystem Spec
.
3 Weeks Ago   #8
axe0

Windows 10 Pro
 
 

What is the reason that you ran them a few times?

Please remove the USB devices.

I would like to have a look at the health of the drive.
Please go to Download – Crystal Dew World and click the blue zip button which will download a portable version of CrystalDiskInfo. Extract the zip file and run diskinfo64.exe which will ask for administrator rights, please allow it.
CrystalDiskInfo uses 3 colors for indication
  • Blue = good
  • Yellow = warning
  • Red = bad

A little below the menu you'll see drives with each a circle with a color, if any of these is NOT blue please click it.
Before making a screenshot, please do the following
- Go to function > Advanced feature > raw values, change it to 10 [DEC]
- Make sure all attributes are clearly visible
Make a screenshot of CrystalDiskInfo and post this screenshot in your next post.
My System SpecsSystem Spec
3 Weeks Ago   #9
Alaskan76

windows 7 ultimate x64
 
 

Sorry Axeo, but I don't know how to take a screenshot if I'm not in firefox. Attached is a copy of the file. I hope you can use it.


Attached Files
File Type: txt CrystalDiskInfo.txt (8.0 KB, 1 views)
My System SpecsSystem Spec
3 Weeks Ago   #10
axe0

Windows 10 Pro
 
 

Screenshot with Paint

Take a Screenshot of only the "Active" Window
My System SpecsSystem Spec
Reply

 BSOD with new Firefox




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