Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: 0x00000024 when saving from Office 2016

11 Oct 2019   #11

Win7 Professional 64
Problem not fixed

Update six days after original post.

Buoyed by hope that the problem was fixed, feeling confident on a nice Friday, and also about to step away from the computer for an hour, I created a blank document, saved it, entered more characters, saved, etc.

Four saves went well, but the fifth save blue screened me, with another 0x00000024 error.

I've attached the DM log collector files for the three such crashes since 9/29.

FWIW, my Office 2016 remains signed in - the prior two crashes happened when I was not signed into the associated account.

A chkdsk /r /f of both my C system drive, and D data drive, all came back error free.

The file saves out of Office 2016 programs have been the ONLY blue-screen trigger for this computer.

The event file shows no errors, other than the 0x00000024, associated around the time of the critical blue screen error.

Any new insights for me, please?

Attached Files
File Type: zip Computer (1.99 MB, 0 views)
My System SpecsSystem Spec
13 Oct 2019   #12

Win7 Professional 64

Post 11 above has some information that might help smarter people analyze this for me, but I wanted to share a bit more.

0x00000024 when saving from Office 2016-00whocrashed.jpg

Above is the summary output from WhoCrashed, a utility I saw recommended.

It analyzed the three crashes that appeared - all 0x00000024 - when saving Excel or Word files from Office 2016.

Two were me "just using" Word or Excel as I normally would, probably saving a second time in a session.

The third, from two days ago, came as described in 11 above. I would type a line in Word, save, type another line, save, and on the fifth save it crashed.

WhoCrashed simply "flagged" ntfs.sys for the first two crashes, but for the third it identified mrfoldr.sys.

This is a driver for MirrorFolder, which I've had for probably 10+ years on my computer. It keeps the D and F data drives synced. Save a file, change a file, delete a file, on data drive D, and MirrorFolder mirrors that change to F.

I opened a support ticket with MirrorFolder on Friday night after discovering this, but, probably because it's the weekend, I've not heard anything other than an autoacknowledgement of the ticket being open.

Pending what they say, I could (should) of course disable the MirrorFolder syncing and experiment to see how saving from Office goes then. I just hate the experience of a crash, and the slow (20 minutes or so) recovery of my computer until it's functional again.

I can't necessarily think of a lot of other files I edit and save. Some images with and Irfanview freeware, some sound files with Audacity sound editor. I will often do incremental saves with these programs and not have a problem.

But I'm of course wondering if Mirror Folder and the syncing between D and F data drives, is the problem, based on mrfoldr.sys being flagged.

Attached Thumbnails
0x00000024 when saving from Office 2016-00whocrashed.jpg  
My System SpecsSystem Spec

 0x00000024 when saving from Office 2016

Thread Tools

Similar help and support threads
Thread Forum
Office 2016 and Office 365 Current Channel v1704 build 8067.2115
Source: Office 365 client update channel releases See also: Announcing April feature update for Office 2016 for Windows Desktop - Microsoft Community
Office 2016 and Office 365 Current Channel v1703 build 7967.2161
Source: Office 365 client update channel releases See also: May 2017 Office Update Release Office Updates
It's here! Office Insider Fast for Office 2016 on Windows
Source: It Office Insider Fast for Office 2016 on Windows - Microsoft Community How to Check for Updates in Office 2016 for Windows Office Insider Office Insider FAQs
Can I Install Office 2016 alongside Office 2007 without conflict?
Hi Folks, The title of the thread says it all really. I have legitimate copy of Microsoft Office 2007 Ultimate on my PC. I have just bought a copy of Office 2016 Professional Plus through the HUP. I haven't installed Office 2016 yet - I use Office 2010 at work and find using Custom...
Microsoft Office
Modern productivity – Office 2016 and Office 365 news at Ignite
Source: Modern productivity–Office news at Ignite - Microsoft Office Blogs

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 21:04.
Twitter Facebook