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Windows 7: 0x00000024 when saving from Office 2016

05 Oct 2019   #1
450125

Win7 Professional 64
 
 
0x00000024 when saving from Office 2016

I had stubbornly clung to an Office 2000 for more than 15 years, and through Windows 98, 2000, XP, and 7 environments.

However, somewhere along the line in Windows 7, saving a Word file multiple times in a session (no constant number, but usually between 3-7 times saving in one session) would BSOD me.

So I finally installed Office 2016, and for a couple months it ran flawlessly.

However, starting last week, I've had one episode from Excel, and one from Word, where saving a file BSODs me with an 0x00000024.

I've attached the dump from these, plus one from earlier in the year, the genesis of which I don't remember. It's the two most recent (9/30 and 10/5) about which I care.

I ran a sfc scannow, and no errors were found.

Also did a chkdsk /r /f on a restart. Here are the results:
Quote:

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
Cleaning up instance tags for file 0x46afe.
445440 file records processed. File verification completed.
3228 large file records processed. 0 bad file records processed. 2 EA records processed. 101 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
590948 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
445440 file SDs/SIDs processed. Cleaning up 1481 unused index entries from index $SII of file 0x9.
Cleaning up 1481 unused index entries from index $SDH of file 0x9.
Cleaning up 1481 unused security descriptors.
Security descriptor verification completed.
72755 data files processed. CHKDSK is verifying Usn Journal...
35347784 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
445424 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
24275773 free clusters processed. Free space verification is complete.
Windows has made corrections to the file system.

244092927 KB total disk space.
146194856 KB in 360888 files.
236140 KB in 72756 indexes.
0 KB in bad sectors.
558839 KB in use by the system.
65536 KB occupied by the log file.
97103092 KB available on disk.

4096 bytes in each allocation unit.
61023231 total allocation units on disk.
24275773 allocation units available on disk.

Internal Info:
00 cc 06 00 4b 96 06 00 ac fa 0b 00 00 00 00 00 ....K...........
2e 1d 00 00 65 00 00 00 00 00 00 00 00 00 00 00 ....e...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
I've had this computer for almost 10 years, replacing all the hard disks (a C system disk, and mirrored D/F disks for data) to retain integrity.

I know there will be "quick help copy/paste" solutions offered - no offense intended to those trying to help - saying it's my RAM, or run these 25 other diagnostics, or reinstall Windows.

But it's a fact that, other than power failures (the electricity going out in my house), the only BSODs I have suffered in years came from the saving a file in Word 2000, and now Excel and Word from Office 2016. No other causes.

Hope someone can give me some insight.

Of course I'm going to have to bite the bullet very soon and finally upgrade to Windows 10, which, I am guessing, will fix this annoying quirk.




Attached Files
File Type: zip Computer-Sat_10_05_2019_200521_05.zip (1.76 MB, 3 views)
My System SpecsSystem Spec
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05 Oct 2019   #2
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
 
 

Hi 450125
run
sfc /scannow
reboot

click
click computer
uninstall programs
click on Office 2016
click repair
reboot

work now?

Bill
My System SpecsSystem Spec
05 Oct 2019   #3
450125

Win7 Professional 64
 
 

Quote   Quote: Originally Posted by Snick View Post
Hi 450125
run
sfc /scannow
reboot

click
click computer
uninstall programs
click on Office 2016
click repair
reboot

work now?

Bill

Thank you.

I am reluctant to take the simple steps (repeated saves from Excel or Word) that would test this, because it's then minimum of 15 minutes before my computer is again usable (the time to rebuild the desktop, and have the internet and application access working is LONG), should I get the error.

I'll update as I know more, but am probably just going to use the programs "normally" (I rarely save repeatedly, unless doing complex sequential edits).

So I'll just cross my fingers.

Some notes though:
  1. sfc /scannow found nothing wrong, today, as it did last week when this first happened.
  2. The Office repair took awhile, and threw out no informational messages. Is there a log I can read somewhere to see what it did?
  3. I don't know how material this fact is, but I'll mention it. For some reason, I can only stay logged in to my Office account for a few days on this computer (my work computer I've never had to relog into again after installing and configuring Office). I got sick of logging in, so stopped doing so, to see what would happen. These BSODs started occurring about four weeks after the last time I'd been logged into the Office account. Tonight, I logged in again. Not sure if not being logged into Office somehow contributed to the problem. While not logged in, I had been able to edit, create, and save Office files.
The BSOD is the bigger issue, but any idea why I keep having to log into Office every few days?
My System SpecsSystem Spec
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06 Oct 2019   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi 450125

I was going through the event logs, it does show multiple hangs and failures on numerous programs.
BUT what struck me the most tho was the high number of system time changes, I see your not are using the inbuilt MS one, this does affect certain actions especially windows updates.
Which brings me back to you saying youve changed a fair few parts on your 10 year old comp
The CMOS battery might also be on its way out.


Roy
My System SpecsSystem Spec
06 Oct 2019   #5
450125

Win7 Professional 64
 
 

Quote   Quote: Originally Posted by torchwood View Post
Hi

I was going through the event logs, it does show multiple hangs and failures on numerous programs.
BUT what struck me the most tho was the high number of system time changes, I see your not are using the inbuilt MS one, this does affect certain actions especially windows updates.
Which brings me back to you saying youve changed a fair few parts on your 10 year old comp
The CMOS battery might also be on its way out.


Roy
Probably a fair assessment for the CMOS battery. I will likely do a new system when I go to Win10, and assume a new mobo will take care of that.

You mention not using the inbuilt MS time changes. Best of my knowledge I am - when I click on the time in the bottom right of the display, there is an "internet time" tab, which says that I sync to time.nist.gov automatically. And my Windows update "looks" and "seems" right - updates after the first Tuesday of a month, with the occasional major update pushed to me other times. There was one late this past week.

Not sure that this would cause a blue screen though, and only from Office programs, and only on saving my work.
My System SpecsSystem Spec
06 Oct 2019   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi
That is NOT the MS time sync program.
see here

How to Make Sure Your PC Has the Right Time | Gizmo's Freeware

Roy
My System SpecsSystem Spec
06 Oct 2019   #7
450125

Win7 Professional 64
 
 

Quote   Quote: Originally Posted by torchwood View Post
Hi
That is NOT the MS time sync program.
see here

How to Make Sure Your PC Has the Right Time | Gizmo's Freeware

Roy
Well, this link seems to look exactly like this:

0x00000024 when saving from Office 2016-time-tabs.jpg

Although there was no mention of last time sync until I clicked on "update now" in the settings.

So if the above from my computer matches what's in the article, what do you mean that it's not the MS time sync program?

And if it's not, what do I do to get the MS time sync program?

Also, as helpful as this advice might be, it's off-topic (I think) to my concern about blue screens sometimes when saving from Word or Excel.


Attached Images
0x00000024 when saving from Office 2016-time-tabs.jpg 
My System SpecsSystem Spec
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06 Oct 2019   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Here mine showing the standard MS Windows default

hit the change settings button.


IF it is the CMOS battery changing the time server wont make any difference

the battery should be a bulk standard cr2032, cheap and cheerfull get one from your local Auto spares shop
(im not kidding)

Roy


Attached Images
0x00000024 when saving from Office 2016-time-sync.png 
My System SpecsSystem Spec
06 Oct 2019   #9
450125

Win7 Professional 64
 
 

Quote   Quote: Originally Posted by torchwood View Post
Here mine showing the standard MS Windows default

hit the change settings button.


IF it is the CMOS battery changing the time server wont make any difference

the battery should be a bulk standard cr2032, cheap and cheerfull get one from your local Auto spares shop
(im not kidding)

Roy
Thanks. Mine looked like that too, before I manually synced it today.

Your screenshot uses the Windows time server; my computer uses time.nist.gov. But no other differences that I can find.

By the way, I was far from aggressive today, but edited and saved Excel, Word, and Power Point files today. The Excel was one simple save; Word and PP I saved first as a pdf, then immediately as their native default format. And no blue screens.
My System SpecsSystem Spec
4 Weeks Ago   #10
450125

Win7 Professional 64
 
 

Update four days after original post:

I've been pretty timid - Simply creating a blank document, saving it, typing a few characters, saving, and repeating 10-20 times, would nicely flush out whether my Office is stable or not, and I'm too "chicken" to try.

But I have created/saved one Excel file without incident, and multiple Word and Power Point files.

In the case of the Word and Power Point, I've edited, saved as a pdf, then saved in native format. And no more than those two saves in any one session. Pretty wimpy, yes.

But no problems since Post #3 above. So I am hoping the "Repair Office" fixed things.
My System SpecsSystem Spec
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 0x00000024 when saving from Office 2016




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