New
#1
0x00000024 when saving from Office 2016
I had stubbornly clung to an Office 2000 for more than 15 years, and through Windows 98, 2000, XP, and 7 environments.
However, somewhere along the line in Windows 7, saving a Word file multiple times in a session (no constant number, but usually between 3-7 times saving in one session) would BSOD me.
So I finally installed Office 2016, and for a couple months it ran flawlessly.
However, starting last week, I've had one episode from Excel, and one from Word, where saving a file BSODs me with an 0x00000024.
I've attached the dump from these, plus one from earlier in the year, the genesis of which I don't remember. It's the two most recent (9/30 and 10/5) about which I care.
I ran a sfc scannow, and no errors were found.
Also did a chkdsk /r /f on a restart. Here are the results:
I've had this computer for almost 10 years, replacing all the hard disks (a C system disk, and mirrored D/F disks for data) to retain integrity.
Checking file system on C:
The type of the file system is NTFS.
A disk check has been scheduled.
Windows will now check the disk.
CHKDSK is verifying files (stage 1 of 5)...
Cleaning up instance tags for file 0x46afe.
445440 file records processed. File verification completed.
3228 large file records processed. 0 bad file records processed. 2 EA records processed. 101 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
590948 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
445440 file SDs/SIDs processed. Cleaning up 1481 unused index entries from index $SII of file 0x9.
Cleaning up 1481 unused index entries from index $SDH of file 0x9.
Cleaning up 1481 unused security descriptors.
Security descriptor verification completed.
72755 data files processed. CHKDSK is verifying Usn Journal...
35347784 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
445424 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
24275773 free clusters processed. Free space verification is complete.
Windows has made corrections to the file system.
244092927 KB total disk space.
146194856 KB in 360888 files.
236140 KB in 72756 indexes.
0 KB in bad sectors.
558839 KB in use by the system.
65536 KB occupied by the log file.
97103092 KB available on disk.
4096 bytes in each allocation unit.
61023231 total allocation units on disk.
24275773 allocation units available on disk.
Internal Info:
00 cc 06 00 4b 96 06 00 ac fa 0b 00 00 00 00 00 ....K...........
2e 1d 00 00 65 00 00 00 00 00 00 00 00 00 00 00 ....e...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
Windows has finished checking your disk.
Please wait while your computer restarts.
I know there will be "quick help copy/paste" solutions offered - no offense intended to those trying to help - saying it's my RAM, or run these 25 other diagnostics, or reinstall Windows.
But it's a fact that, other than power failures (the electricity going out in my house), the only BSODs I have suffered in years came from the saving a file in Word 2000, and now Excel and Word from Office 2016. No other causes.
Hope someone can give me some insight.
Of course I'm going to have to bite the bullet very soon and finally upgrade to Windows 10, which, I am guessing, will fix this annoying quirk.