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Windows 7: Laptop win pro 7 - blue screen when shutting down

22 Dec 2019   #1
icm63

Windows Professional 7 64 Bit (Ver 6.1.7601 SP1 Build 7601)
 
 
Laptop win pro 7 - blue screen when shutting down

My troubles started after I ran clean my drive tool, nice.

Any ideas??

This is the info from 'Windows has recovered from an unexpected Shutdown' screen error report
Code:
Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7601.2.1.0.256.48
  Locale ID:	5129

Additional information about the problem:
  BCCode:	1000007e
  BCP1:	FFFFFFFFC0000005
  BCP2:	FFFFF88006C62850
  BCP3:	FFFFF8800439A598
  BCP4:	FFFFF88004399E00
  OS Version:	6_1_7601
  Service Pack:	1_0
  Product:	256_1

Files that help describe the problem:
  C:\Windows\Minidump\122319-12714-01.dmp
  C:\Users\<edited out>\AppData\Local\Temp\WER-60731-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
Attached are:
1) HP ProBook System Info.txt My laptop info
2 =) Zip file containing a DMP file (2020-01-07 amendment)




Attached Files
File Type: txt HP ProBook System Info.txt (468.9 KB, 5 views)
File Type: zip 010720-11840-01.zip (70.4 KB, 3 views)
My System SpecsSystem Spec
.
06 Jan 2020   #2
DonCeCo

Windows 10 Pro 1803 64bit
 
 

Please check the BSOD Posting Instructions at the top of the page.
My System SpecsSystem Spec
06 Jan 2020   #3
icm63

Windows Professional 7 64 Bit (Ver 6.1.7601 SP1 Build 7601)
 
 

What do you mean? AM i missing something?
My System SpecsSystem Spec
.

06 Jan 2020   #4
DonCeCo

Windows 10 Pro 1803 64bit
 
 

My System SpecsSystem Spec
06 Jan 2020   #5
MrPepka

Windows 8.1 Enterprise x64
 
 

Yes. You did not put the zip file from the program mentioned in the link above and therefore we do not have access to crash dumps, not to mention your hardware configuration or information about the BIOS, system, drivers, etc.
My System SpecsSystem Spec
06 Jan 2020   #6
icm63

Windows Professional 7 64 Bit (Ver 6.1.7601 SP1 Build 7601)
 
 

.."You did not put the zip file from the program mentioned in the link above and therefore we do not have access to crash dumps"...

ME: I thought this is the file you want, see post comment : 122319-12714-01.txt, is actually this file122319-12714-01.dmp, so replace txt with dmp

..."not to mention your hardware configuration or information about the BIOS, system, drivers, etc."

ME: Is this not it: 'ProBook System Info.txt'

If not how do I get the info you need?
My System SpecsSystem Spec
06 Jan 2020   #7
MrPepka

Windows 8.1 Enterprise x64
 
 

Well, unfortunately you need to put the crash dump in the correct form (i.e. as a dmp file not as a text)
My System SpecsSystem Spec
.
06 Jan 2020   #8
icm63

Windows Professional 7 64 Bit (Ver 6.1.7601 SP1 Build 7601)
 
 

I said do this

22319-12714-01.txt, is actually this file122319-12714-01.dmp, so replace txt with dmp

download the txt file and replace the .txt with .dmp and you are ready to review it
My System SpecsSystem Spec
06 Jan 2020   #9
DonCeCo

Windows 10 Pro 1803 64bit
 
 

Nope, it`s not .dmp file
File Type: TXT FILE
My System SpecsSystem Spec
06 Jan 2020   #10
icm63

Windows Professional 7 64 Bit (Ver 6.1.7601 SP1 Build 7601)
 
 

Ok I will upload a ZIP file with a dmp with in it... soon
My System SpecsSystem Spec
Reply

 Laptop win pro 7 - blue screen when shutting down




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