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Windows 7: dxgkrnl.sys ntkrnlpa.exe watchdog.sys win32k.sys blue screens

23 Dec 2019   #1
Manojit Ghosh

Windows 7 Professional 32 B
 
 
dxgkrnl.sys ntkrnlpa.exe watchdog.sys win32k.sys blue screens

Hi,

We recently got 2-4 blue screens on a machine. We would like to know the root cause and what we need to do to fix the issue(s). Please see the details below from nirsoft bluescreenview.

dxgkrnl.sys dxgkrnl.sys+38b7 0x99b24000 0x99bdb000 0x000b7000 0x4ac54de1 10/2/2009 6:18:33 AM Microsoft® Windows® Operating System DirectX Graphics Kernel 6.1.7600.16432 (win7_gdr.091001-1312) Microsoft Corporation C:\Windows\system32\drivers\dxgkrnl.sys

ntkrnlpa.exe ntkrnlpa.exe+115c8d34 0x86418000 0x86828000 0x00410000 0x4c1c3fac 6/19/2010 9:25:24 AM Microsoft® Windows® Operating System NT Kernel & System 6.1.7600.16617 (win7_gdr.100618-1621) Microsoft Corporation C:\Windows\system32\ntkrnlpa.exe

watchdog.sys watchdog.sys+11b0 0x95352000 0x9535f000 0x0000d000 0x4a5bc21a 7/14/2009 4:54:10 AM Microsoft® Windows® Operating System Watchdog Driver 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\drivers\watchdog.sys

win32k.sys win32k.sys+f8120c9c 0x9f8c0000 0x9fb0a000 0x0024a000 0x4c1c425a 6/19/2010 9:36:50 AM Microsoft® Windows® Operating System Multi-User Win32 Driver 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\win32k.sys

Please find the sfdebugfile.zip file on wetransfer.com.

We appreciate the cooperation of forum members.


My System SpecsSystem Spec
.
4 Weeks Ago   #2
wither 2

Windows 7 Pro SP1 64 bit
 
 

It appears to be related to your graphics. I suggest going here-

Intel G41 Express Chipset Driver Download 2019 Version

and going to the Download Options. Set the OS option to Window 7 Pro 32 bit (that's what it looks like your system is).

Download the .zip file and open it with a good ZIP program. Use the Extract feature to extract the files to a folder of your choice.

Run the installation.

I tried to find a driver at Intel-

Downloads for Graphics Drivers for Intel(R) G41 Express Chipset

but the only ones I see listed are for XP. I don't know if the Automatic Updater works for Win 7 and later.
My System SpecsSystem Spec
4 Weeks Ago   #3
wither 2

Windows 7 Pro SP1 64 bit
 
 

Did you get this resolved?
My System SpecsSystem Spec
.

4 Weeks Ago   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Probably not

Pretty sure its non genuine, (asus prod key on retail motherboard).
Appears that windows update has also picked up on it, and wont even let him install Service pack 1.



Roy
My System SpecsSystem Spec
4 Weeks Ago   #5
wither 2

Windows 7 Pro SP1 64 bit
 
 

Thanks torchwood.
My System SpecsSystem Spec
Reply

 dxgkrnl.sys ntkrnlpa.exe watchdog.sys win32k.sys blue screens




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