Itunes crashes my computer. Horizontal colored lines on screen?

Page 1 of 2 12 LastLast

  1. Posts : 12
    Windows 7 Professional 64-Bit
       #1

    Itunes crashes my computer. Horizontal colored lines on screen?


    I recently downloaded Itunes 12.10.3.1 for my PC & it will work fine for a while after i open it. But after about 30 minutes to an hour i always get these horizontal colored lines on my screen & then my PC restarts itself automatically. When it starts back up, there's usually no error message or info telling me what the issue is.

    The only error message i ever received was something along the lines of "C:\Users\A\AppData\Local\Temp\WER-(random numbers)-sysdata" (kicking myself for not writing it down). I've tried creating a new user account, system restore, factory reset, uninstalling & reinstalling itunes but nothing seems to fix it. What is most likely causing the issue & how can i fix it?
      My Computer


  2. Posts : 12
    Windows 7 Professional 64-Bit
    Thread Starter
       #2

    System Information:

    OS NAME:Windows 7 Professional
    OS MANUFACTURER:Microsoft
    SYSTEM MANUFACTURERell Inc.
    SYSTEM MODEL:Optiplex 780
    SYSTEM TYPE:x64-Based PC
    PROCESSOR:Intel(R) Core(TM)2 Duo CPU
    BIOS VERSION/DATEell Inc. A15
    SM BIOS VERSION:2.5

    INSTALLED PHYSICAL MEMORY (RAM):4.00GB
    TOTAL PHYSICAL MEMORY:3.84GB
    AVAILABLE PHYSICAL MEMORY:837 MB
    TOTAL VIRTUAL MEMORY:7.68 GB
    AVAILABLE VIRTUAL MEMORY:3.52 GB
    PAGE FILE SPACE:3.84 GB
      My Computer


  3. Posts : 12
    Windows 7 Professional 64-Bit
    Thread Starter
       #3

    anybody?
      My Computer


  4. Posts : 1,851
    Windows 7 pro
       #4
      My Computer


  5. Posts : 12
    Windows 7 Professional 64-Bit
    Thread Starter
       #5

    i dont get a BSOD. just horizontal colored lines on the screen, and then a hard restart.
      My Computer


  6. Posts : 1,851
    Windows 7 pro
       #6

    As far as I know Windows only automatically reboots during a blue screen. Follow this guide to disable automatic reboots. Help Troubleshoot the Blue Screen of Death by Preventing Automatic Reboot
      My Computer


  7. Posts : 12
    Windows 7 Professional 64-Bit
    Thread Starter
       #7

    townsbg said:
    As far as I know Windows only automatically reboots during a blue screen. Follow this guide to disable automatic reboots. Help Troubleshoot the Blue Screen of Death by Preventing Automatic Reboot
    I finally got a bsod here’s a pic Imgur: The magic of the Internet
      My Computer


  8. Posts : 12
    Windows 7 Professional 64-Bit
    Thread Starter
       #8

    townsbg said:
    As far as I know Windows only automatically reboots during a blue screen. Follow this guide to disable automatic reboots. Help Troubleshoot the Blue Screen of Death by Preventing Automatic Reboot
    i also got this message upon restarting Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF80002A42202
    BCP3: FFFFF88005F94A10
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\011420-27939-01.dmp
    C:\Users\Andrea\AppData\Local\Temp\WER-96003-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\WINDOWS\system32\en-US\erofflps.txt
      My Computer


  9. Posts : 12
    Windows 7 Professional 64-Bit
    Thread Starter
       #9

    townsbg said:
    As far as I know Windows only automatically reboots during a blue screen. Follow this guide to disable automatic reboots. Help Troubleshoot the Blue Screen of Death by Preventing Automatic Reboot
    Here's the BSOD log Attachment 410718
      My Computer


  10. Posts : 1,851
    Windows 7 pro
       #10

    That picture is incomplete. Please upload pics into the forum not linked to a third party site.
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 20:22.
Find Us