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Windows 7: Intel Graphics Family/3000 (Video scheduler) error.

22 Feb 2020   #11
Solid Purity

Windows 7 64-bit
 
 

Quote   Quote: Originally Posted by wither 2 View Post
I asked that you re-enable the Intel graphics and then uninstall it from Device Manager. Rebooting should re-install the driver.

Yes, I followed those instructions and I mentioned that uninstalling that driver automatically installed Standard VGA Adapter (instead of Intel Graphics).


My System SpecsSystem Spec
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22 Feb 2020   #12
wither 2

Windows 7 Pro SP1 64 bit
 
 

Thanks. I didn't read closely enough.

This seems to be the driver to use-

Downloads for Intel(R) HD Graphics 3000

Insert your operating system version in the Filter box.
My System SpecsSystem Spec
22 Feb 2020   #13
Solid Purity

Windows 7 64-bit
 
 

Installed and rebooted (I'm running in safe mode with network; I've left Intel Graphics 3000 driver enabled).

The same error occurs. In my previous post edits, I included a dump file for you to analyze. Maybe that will help identify the problem.

Would you like me to re-post the dump file again?


edit:

A new dump file was created, I'll upload if required.
My System SpecsSystem Spec
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23 Feb 2020   #14
wither 2

Windows 7 Pro SP1 64 bit
 
 

I had looked at your previous dmp file before responding. Yes, it would be good to get the new one.

In addition, please go here and follow the instructions. Post the results.

Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
24 Feb 2020   #15
Solid Purity

Windows 7 64-bit
 
 

DM Log Collector has copied both dump files into 1 zip file. It seems weird to only post the second dump now as Log Collector already zipped it. However, I will do so anyway.


Here's both the ZIP file & and second dump.
My System SpecsSystem Spec
24 Feb 2020   #16
wither 2

Windows 7 Pro SP1 64 bit
 
 

After a cursory look, it appears your BIOS is out of date. I recommend that you update it. You can get the update (1.21) here-

Product Support | Acer United States

I've always just run the .exe as administrator to update my BIOS but others recommend installing it from a USB drive. Here's one detailed procedure-

How to Update Your Computer's BIOS (with Pictures) - wikiHow

You can also download the hwvendordetection.exe from the same page and use it to check the drivers.
My System SpecsSystem Spec
25 Feb 2020   #17
Solid Purity

Windows 7 64-bit
 
 

I've updated BIOS to v1.21 and Intel 3000 still crashed the system creating a new dump file.



I noticed when/if I'm able to login successfully without crashing, there will be red lines all over screen and there would be a popup on the bottom right that mentions something like Intel(R) Accelerator Graphics for Windows 8 stopped responding.

The Intel Graphics on Intel site does mention both Win8 and Win7 64-bit, but Win7 has an asterisk (Windows* 7) on the note. Perhaps the vendor Intel Graphics - Intel (8.15.10.2342) should be installed instead?


Additionally, Hardware Detection did not help, it only views what I have installed.
My System SpecsSystem Spec
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25 Feb 2020   #18
wither 2

Windows 7 Pro SP1 64 bit
 
 

I don't see any note related to the asterisk. I think that's intended to be a copyright symbol. That driver is for both Win 7 and 8.

I saw that 8.15................... while I was looking. I see it for another model at this site-

Download Acer Aspire 4739Z Intel Graphics Driver 8.15.10.2342 for Windows 7.

I didn't look at your processor so make sure it's compatible with the ones listed.

Where's the new .dmp?

I wonder if installing the driver, that's suggested earlier, in Win 7 compatibility mode would make a difference.
My System SpecsSystem Spec
25 Feb 2020   #19
Solid Purity

Windows 7 64-bit
 
 

I'm unable to upload it while in normal windows mode.


I'll upload it after work when I boot back into safe mode.
My System SpecsSystem Spec
25 Feb 2020   #20
Solid Purity

Windows 7 64-bit
 
 

Here's the third dump file.


Should I uninstall (and delete) the current Intel 3000 (9.17) and switch to 8.15?



How would I go about installing a driver in Win7 compatibility mode (if I choose to try and re-install 9.17?) Is it the same as right-clicking like regular programs?
My System SpecsSystem Spec
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 Intel Graphics Family/3000 (Video scheduler) error.




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