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Windows 7: Intel Graphics Family/3000 (Video scheduler) error.

26 Feb 2020   #21
wither 2

Windows 7 Pro SP1 64 bit
 
 

To set the compatibility mode, right click on the installation file and select Properties. In the Compatibility tab, set the mode. Apply. Also, check the box to "run this program as administrator." I would try try that first with the 9.17 before messing with the other driver.

I think you'll need to uninstall the 9.17 from Device Manager before trying the other file.


My System SpecsSystem Spec
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27 Feb 2020   #22
Solid Purity

Windows 7 64-bit
 
 

I have set the compatibility mode and installed Win7 version. Apparently it was set to automatically install WinXP version.

However, it still did not work as crashes continued.

I will remove 9.17 and try 8.15 when I get the chance.

edit:

I've uninstalled 9.17 (deleted drivers as well) & tried to install 8.15 (from Acer) in Win7 compatibility mode. The crashes still continued.


I'll try the version from another model which you mentioned.
My System SpecsSystem Spec
27 Feb 2020   #23
Solid Purity

Windows 7 64-bit
 
 

2 new Dumps were created today.


edit:
Quote   Quote: Originally Posted by wither 2 View Post
I saw that 8.15................... while I was looking. I see it for another model at this site-

Download Acer Aspire 4739Z Intel Graphics Driver 8.15.10.2342 for Windows 7.

This version appears to be 32 bit as it only has x86 and not x64.


In addition, I believe there's a newer chipset of the one I have (9.2.0.1030). I believe mine is only 9.2.0.1015.

9.2.0.1021 seems to be here. I have not downloaded this yet, I will wait for your further confirmation.
My System SpecsSystem Spec
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27 Feb 2020   #24
wither 2

Windows 7 Pro SP1 64 bit
 
 

As far as I can tell, the driver referenced in post 12 is the correct one for your system\Processor unless the vendor modified it. The latest .dmp files continue to indicate a watchdog.sys error which is symptomatic of a driver error.

I think you should reinstall it in Win 7 compatibility mode.

Then, download the diagnostic tool from here-

Download Intel(R) Processor Diagnostic Tool

and run it. You might run it from Safe Mode if you can't boot into Windows.
My System SpecsSystem Spec
28 Feb 2020   #25
Solid Purity

Windows 7 64-bit
 
 

Everything pass (skipped graphics). Graphics Device not identified (hope you don't mind me blocking out the serial #, if needed I'll pm you.)

Intel Graphics Family/3000 (Video scheduler) error.-diagnostic-test.png


Another dump was created as I reinstalled in Win7 compatibility.


My System SpecsSystem Spec
28 Feb 2020   #26
wither 2

Windows 7 Pro SP1 64 bit
 
 

My System SpecsSystem Spec
28 Feb 2020   #27
Solid Purity

Windows 7 64-bit
 
 

I'm unable to install in safe mode, would I be able to temporarily disable Intel Graphics (to login) and install identification utility?

edit: I've installed the utility and it cannot be run in safe mode. I'll continue to disable Intel Graphics running the utility.

edit2: I'm now in normal windows mode with Intel Graphics disabled & running the utility.
My System SpecsSystem Spec
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28 Feb 2020   #28
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi

bit more info

I run the 4000, but its the same driver no problem, HP elitebook

Please check your DEP setting ==
DEP - Turn On or Off for Programs | Vista Forums

ENABLE TOP ONE ONLY

Can you post the logs from

C >>Intel>>logs
(ignore USB3)

Another note
Within device manager you do NOT have a Monitor device - rather unusual

can you open ? the Intel graphics manager from the control panel is the screen size correct

Roy
My System SpecsSystem Spec
28 Feb 2020   #29
wither 2

Windows 7 Pro SP1 64 bit
 
 

It's about time you got here.

I'm almost out of ideas.
My System SpecsSystem Spec
4 Weeks Ago   #30
Solid Purity

Windows 7 64-bit
 
 

Quote   Quote: Originally Posted by wither 2 View Post
I'm almost out of ideas.

Thank you wither 2 for trying to help so long.



Quote   Quote: Originally Posted by torchwood View Post
Hi
Nice to meet you Roy.

Quote   Quote: Originally Posted by torchwood View Post
Please check your DEP setting ==
DEP - Turn On or Off for Programs | Vista Forums

ENABLE TOP ONE ONLY
This one is already enabled.

Quote   Quote: Originally Posted by torchwood View Post
Can you post the logs from

C >>Intel>>logs
(ignore USB3)
Here's my intel logs.

Quote   Quote: Originally Posted by torchwood View Post
Another note
Within device manager you do NOT have a Monitor device - rather unusual
I'm not using laptop screen nor monitor, but TV with HDMI cable.

Quote   Quote: Originally Posted by torchwood View Post
can you open ? the Intel graphics manager from the control panel is the screen size correct
Do you mean the screen resolution? I've set it to the max output the laptop can handle (1300x768).

I've disabled Intel Graphics 3000, so Intel Manager shouldn't exist for now.




Note: I swear I remember posting a reply before heading to bed earlier around 1:40 am. Was it somehow deleted?

I noticed something strange when I started the laptop a little bit earlier. When I powered on the laptop, it was stuck at the big Acer screen with "Press F2" function at the bottom to change setup.

I had left both 32 gb & 4 gb usb drives plugged in on an 4-port usb hub.

The 32 gb has a small LED light that flashes when in use. It flashed a few times when the laptop powered on & then the screen was stuck.

I super powered off (hold power for 5 secs), removed the hub & powered back on. Everything was normal again.


edit: I also noticed one PUP has followed to my laptop that was also found on my desktop recently with a scan from AdwCleaner. I've removed it from both laptop & desktop.


edit2: I did a few tests with the USB's. Restarted & plugged in each one separately & let it boot into Windows after restarting. Repeated about 3 times with both & they seem to be loading into Windows normally. Perhaps it was just
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 Intel Graphics Family/3000 (Video scheduler) error.




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