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Windows 7: Frequent BSODs, various types, can't set system to save Minidump

22 Mar 2020   #1
abolibibelot

Windows 7 Pro x64
 
 
Frequent BSODs, various types, can't set system to save Minidump

Hi,

I previously ran my computer with Windows 7 on a 240 GB Sandisk SSD Plus in SATA, with an Intel i7 6700K CPU, Asus Maximus Hero VIII and 4x4GB of RAM ; it worked generally fine, and I made extensive use of the hibernation function, usually not doing a full reboot for weeks or even months. Then I installed a Samsung 950 Pro NVMe / PCI-Express SSD (purchased used but it's perfectly operational according to HD Sentinel), and since then I've had several issues :
Frequent system crashes / BSOD (after 2 to 5 days of hibernation / wake-up cycles) with no explanation, no error warning in Event viewer, no particular pattern, except that sometimes the display flickers briefly a few seconds before (and sometimes, if I put the system to sleep when I see this strange flickering, and then wake it up, there's no BSOD afterward, and then it can then stay stable for a few more days, or crash some hours later). I've had many types or error messages on the blue screen, the most common are : “SYSTEM_SERVICE_EXCEPTION”, “PAGE_FAULT_IN_NONPAGED_AREA”, “PFN_LIST_CORRUPT”, “IRQL_NOT_LESS_OR_EQUAL”, “DRIVER_IRQL_NOT_LESS_OR_EQUAL”, “MEMORY_MANAGEMENT”, “BAD_POOL_HEADER”, “BAD_POOL_CALLER” ; sometimes there's also the name of a particular system file, most often win32k.sys, sometiles nfts.sys, and once recently fltmgr.sys.
The delay of waking-up from hibernation is way longer than it used to be (I expected it to be blazingly fast with a NVMe SSD !), about 5 minutes on average, while the boot time seems about normal and the wake-up from sleep is almost instantaneous. When waking up from hibernation the Windows logo appears very slowly (~ 2 FPS), then remains displayed for 4-5 minutes while the storage device activity LED flickers continuously, then suddenly the password screen appears and I can access the desktop. It's puzzling because considering the read rate of this drive, at least 1500MB/s, it should take about 8 seconds to load the 12GB hiberfil.sys to memory, and 1 minute to parse the whole 100GB system partition (which has no reason to happen during start up as far as I know, even CHKDSK parses only key filesystem structures). Is there any way to know what is happening and why it's taking so long ? I found warnings regarding this slow wake-up time in the Event Viewer, under Diagnostics-Performance. On the other hand, when the system goes to hibernation the process if very quick, as it should (10-20s). As for storage devices, if it's any relevant, other than the SSD I usually have 4-6 HDDs (from 2TB to 8TB) connected simultaneously in SATA (two are always connected, the others can vary, none of them has SMART issues).

Other than that, I haven't noticed a spectacular performance improvement, it pretty much feels the same as before with regards to reactivity (only when I do something special like searching a keyword through the entire system partition with WinHex does it proceed much quicker, but even that is not a night-and-day difference) ; the only significant upside is that I now have an extra SATA port to plug an extra HDD... (Which is one of the reasons why I installed a PCI-E SSD in the first place, and also one of the reasons why I opted for that motherboard even though I'm not interested in current video games, as I tend to distrust external enclosures, which can make the drives run too hot, often have flimsy contacts and a poor quality power supply. But if that is the only improvement it's not worth the 80€ I paid for it.)

If I remember correctly, I originally cloned the Sandisk SATA SSD to the Samsung PCI-E SSD with GParted from a Lubuntu live system. I had to tinker with the UEFI settings quite a few times, don't remember exactly what I changed, only that it was a huge hassle. Since I didn't have the drive's documentation, I didn't even know that specific drivers were required ; I installed the most recent version and there is no warning in Device manager. Since I installed that drive at the end of the summer, I figured that maybe some of those issues could be caused by overheating (it reached a max. temperature of 64C on August 9th 2019), but now it couldn't be a factor (according to HD Sentinel it hasn't reached more than 56C this month and there's no correlation between the dates of highest temperatures and the dates of system failures).

So, what can I do to troubleshoot those issues, and fix them, short of going back to the SATA SSD ? (I'm not even sure if those issues are related to the NVMe SSD or if they somehow appeared around the same time I installed it.) Did I do something wrong, or something generally not advised ? In particular, is cloning a Windows system with GParted expected to work or are there known issues ? Are there specific known issues when cloning to a NVMe SSD ? Are there specific known issues with this particular model of SSD and this particular motherboard ? Could it be something else entirely ? On another forum there were suggestions about defective memory modules, or an insufficient / defective power supply, but both types of issues are unlikely to appear precisely when I installed the new drive. I've done a test of the memory modules with MemTest, but with all 4 sticks, and for one full cycle ; from what I've read, a test has to be much more thorough to be conclusive : testing each stick separately, each slot separately, for hours... Is this really necessary ?

Also, there are two major cumulative updates which failed to install, each time I tried :
2017-12 KB4054518
2020-01 KB4534310
Could this be related to any of those issues ?

Now, I'm aware that to analyze system failures you need a memory dump. But, for some reason, I can't set the system to save a “minidump”, if I try I get a warning message saying that the swap file is currently disabled or has a size inferior to 1MB, yet the swap file is managed by the system, and currently has a size of 1978MB, so I don't understand what the problem is. Is this a known problem ? How can I fix it ?

As an alternative, I've made pictures of almost every blue screen for months. Could it help with the diagnosis ? Below are the dates of each blue screen / system failure since the beginning of 2020, with the main error message, if any, and/or the concerned system file, if any.

Code:
20200114 01h17 DRIVER_IRQL_NOT_LESS_OR_EQUAL
20200117 19h49 MEMORY_MANAGEMENT
20200120 11h28 IRQL_NOT_LESS_OR_EQUAL
20200121 05h53 SYSTEM_SERVICE_EXCEPTION
20200126 01h57 PAGE_FAULT_IN_NONPAGED_AREA
20200127 23h40 DRIVER_IRQL_NOT_LESS_OR_EQUAL
20200130 12h30 volsnap.sys
20200131 22h59 BAD_POOL_CALLER
20200205 07h48 MEMORY_MANAGEMENT
20200206 13h27 ?
20200208 03h30 ?
20200208 13h38 PAGE_FAULT_IN_NONPAGED_AREA
20200210 00h15 PAGE_FAULT_IN_NONPAGED_AREA win32k.sys
20200210 05h07 ntfs.sys
20200214 00h16 DRIVER_IRQL_NOT_LESS_OR_EQUAL
20200214 13h13 ntfs.sys
20200215 00h56 PFN_LIST_CORRUPT
20200215 22h47 PFN_LIST_CORRUPT
20200216 16h40 IRQL_NOT_LESS_OR_EQUAL
20200216 23h10 SYSTEM_SERVICE_EXCEPTION
20200217 15h09 IRQL_NOT_LESS_OR_EQUAL
20200218 19h22 ntfs.sys
20200222 03h30 SYSTEM_SERVICE_EXCEPTION
20200222 06h30 IRQL_NOT_LESS_OR_EQUAL
20200224 18h48 SYSTEM_SERVICE_EXCEPTION
20200225 17h30 CLFS.SYS "Modification of system code or a critical data structure was detected"
20200227 19h34 sans cause identifie
20200229 02h12 IRQL_NOT_LESS_OR_EQUAL
20200301 03h25 ntfs.sys
20200306 02h44 BAD_POOL_HEADER
20200308 22h48 SYSTEM_SERVICE_EXCEPTION
20200309 05h24 PAGEFAULT_IN_NONPAGED_AREA win32k.sys
20200312 02h46 MEMORY_MANAGEMENT
20200313 06h35 PAGEFAULT_IN_NONPAGED_AREA win32k.sys
20200315 08h47 SYSTEM_SERVICE_EXCEPTION win32k.sys
20200317 03h15 BAD_POOL_CALLER
20200318 04h32 ?
20200319 04h32 PAGEFAULT_IN_NONPAGED_AREA fltmgr.sys
20200321 04h41 SYSTEM_SERVICE_EXCEPTION

Many thanks in advance if it finally gets solved !
(I already tried to solve those issues months ago on another forum, without much success.)


EDIT : Right after I published this post, I went to edit it, then about 10-20s later Firefox crashed, and about 5s later the system crashed, with a blue screen mentioning “storport.sys”, a file I had never seen mentioned ever before.

My System SpecsSystem Spec
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22 Mar 2020   #2
MrPepka

Windows 8.1 Enterprise x64
 
 

Firmware upgrade to this NVME SSD as I understand you haven't done?
My System SpecsSystem Spec
22 Mar 2020   #3
abolibibelot

Windows 7 Pro x64
 
 

Quote:
Firmware upgrade to this NVME SSD as I understand you haven't done?
A few months ago I updated everything I could update, it caused quite a lot of trouble in itself and didn't solve anything, neither the frequent system crashes nor the very slow wake-up from hibernation.


But... is “firmware upgrade” distinct from updating the NVME controller driver ? I thought that, like HDDs, SSDs didn't get actual firmware upgrades. If that's not the case, how can I check the current state of the firmware ?
My System SpecsSystem Spec
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22 Mar 2020   #4
F22 Simpilot

Windows 7 Ultimate x64
 
 

Don't use hibernation! I've been on many tech forums since circa 2006 and many people have issues with low power states like hibernation and sleep. I think this is due to the fact devices and software have to read the low power state code and if there are any interruptions with that things can get wonky. Updating the drive's firmware is a good idea and may help, but you're gonna have other problems down the road. Just power off the PC normally.

And yes, SSDs do and can absolutely get firmware updates. And for platters, I'm sure manufactures can update the code on those chips as well. But with SSDs users can update the firmware at home. First go to your drive's manufacturer website and download its software. In that software you should have a wealth of options for over provisioning, etc as well as a firmware update ability withen the software its self.

Edit-

Okay, it's a Samsung, I believe their software is called Samsung Magician or something like that. Never used a Samsung and it's been years since I read about them. Just go to Samsung's website and find the software for the SSD.

Again, hibernation is NOT something you should mess around with. It's prone to all kinds of issues up to and including data loss.
My System SpecsSystem Spec
22 Mar 2020   #5
F22 Simpilot

Windows 7 Ultimate x64
 
 

And is that some kind of coffee pot there in front of your monitor? LOL

Side not. Because of your extensive use of hibernation, I would bet you already have data corruption.
My System SpecsSystem Spec
23 Mar 2020   #6
abolibibelot

Windows 7 Pro x64
 
 

Quote:
Don't use hibernation! I've been on many tech forums since circa 2006 and many people have issues with low power states like hibernation and sleep. I think this is due to the fact devices and software have to read the low power state code and if there are any interruptions with that things can get wonky. Updating the drive's firmware is a good idea and may help, but you're gonna have other problems down the road. Just power off the PC normally.
Quote:
Again, hibernation is NOT something you should mess around with. It's prone to all kinds of issues up to and including data loss.
Well, the whole purpose of hibernation is to be able to continue a task, or a variety of tasks, without having to reload each file, folder, program, and generally reset the whole computer environment as it was, which can be very tedious for a complex task, and the mere fact of taking the time to reset everything often means losing track of some smaller ideas that came up along the way, or some background tasks that were completed in between sessions working of the primary tasks over a particular period... Also, there are softwares which don't allow to save their current state. Anyway, it's highly convenient, I was thrilled when I discovered that possibility years ago, I thought that it was perfectly reliable, and for the longest time it was (even when I was running on Windows XP I would regularly do extra long sessions and do a proper reboot only every few weeks). How would it be a fix to altogether stop using a feature which is supposed to work well ? (Laptops in particular are relying on it heavily, as a default setting, and most laptop users rely on it daily without even knowing what it is.)



Quote:
And yes, SSDs do and can absolutely get firmware updates. And for platters, I'm sure manufactures can update the code on those chips as well. But with SSDs users can update the firmware at home. First go to your drive's manufacturer website and download its software. In that software you should have a wealth of options for over provisioning, etc as well as a firmware update ability withen the software its self.
Alright, so I'll try updating the firmware. But is any of the issues I mentioned, or that specific combination of issues, likely to be related with that drive's firmware ? Is this particular drive known to have been causing such problems with its original firmware ? How could it account for the variety of blue screen messages I've observed ? Why am I getting this error message when trying to enable the “minidump” ? When you talk about “data corruption”, it's quite vague, what do you mean more specifically ? I do CHKDSK scans quite regularly when there's a suspicion of filesystem corruption, and I've done some tests with Windows shell commands which are supposed to verify the integrity of every system file (but I forgot their names — case in point, I do a gazillion things in a gazillion completely unrelated areas which each involve a gazillion of parts and parameters and can cause a gazillion different issues, so when I lose track because of a horrendous BSOD I have to spend hours looking for each and every piece of information I had previously painstakingly gathered, such a PITA... — half an hour later searching through thousands of saved Web pages with Total Commander : those commands I had in mind are "SFC /scannow" and "DISM /online /cleanup-image /scanhealth"), but none of them reported any error. How can I know what the computer is doing that's taking so long when waking-up from hibernation ?


Quote:
And is that some kind of coffee pot there in front of your monitor? LOL
That is a glass tea pot with a small white plastic strainer over it. At least that question will have been given a definite and thorough answer. _
My System SpecsSystem Spec
23 Mar 2020   #7
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi

I'd also opt to run KB947821, as your having update problems as well
note on a highly corrupt system this could take a few hours
post the log.

just for info any device drivers showing as problematic, including the hidden ones


Roy
My System SpecsSystem Spec
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30 Mar 2020   #8
abolibibelot

Windows 7 Pro x64
 
 

Quote:
I'd also opt to run KB947821, as your having update problems as well
So I'll try that...

Quote:
just for info any device drivers showing as problematic, including the hidden ones
What do you mean here ?

No other suggestion ? Do the names / types of errors / failures as listed in my initial post not give any hint at all about the possible cause(s) ?

Today I got this quite spooky one for the second time :
Code:
2020-03-30 11:50 Modification of system code or a critical data structure was detected
 CLFS.SYS
And these past few days I've had :
Code:
2020-03-22 12:35 storport.sys
2020-03-24 08:50 PAGEFAULT_IN_NONPAGED_AREA / igdkmd64.sys
2020-03-28 16:16 PFN_LIST_CORRUPT
2020-03-29 20:25 SYSTEM_SERVICE_EXCEPTION
Is it possible that all these different errors are the consequence of the same single root cause ? Why is it so hard to diagnose ?

What about the error when attempting to set the system to save memory dumps in case of system failure ? Is there a fix for that ?
My System SpecsSystem Spec
30 Mar 2020   #9
abolibibelot

Windows 7 Pro x64
 
 

So, tried KB947821, I get this :

Code:
---------------------------
Programme d’installation de Windows Update en mode autonome
---------------------------
La mise  jour ne s’applique pas  votre ordinateur.


---------------------------
OK   
---------------------------
I need to kill something that is alive... _


I thought that it may be due to the installer being the x86 version, I tried to find a x64 version, found this, but then if trying to download the 64 bits I get :
Quote:
Server Error
404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.
My System SpecsSystem Spec
13 Apr 2020   #10
abolibibelot

Windows 7 Pro x64
 
 

So... I managed to find the KB947821 package in x64 version here, installed it and... nothing happened whatsoever, just a message saying that the install process was finished (tried again, same result, or lack thereof). Then I tried to install the problematic KB4054518 and KB4534310 cumulative update packages, and both failed as before, with a "8024200D" error code.

I also tried to install Samsung Magician 6.1.0.170, and it aborts after a few seconds with a message saying : "A vulnerability was detected. This program will be closed."

Any clue ? Anything else I can do except resorting to voodoo ?


The last few system failures :
20200330 11:50 "Modification of system code or a critical data structure was detected" / CLFS.SYS
20200404 15:40 no specified error type
20200408 02:06 "SYSTEM_SERVICE_EXCEPTION"
20200408 22:04 "DRIVER_IRQL_NOT_LESS_OR_EQUAL" / igdkmd64.sys
20200409 23:53 "SYSTEM_SERVICE_EXCEPTION"
20200412 08:37 "CACHE_MANAGER"
My System SpecsSystem Spec
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