Blue screen shutdown happened but there have been no new downloads or

Hello again.


I managed to get the Dump file .exe downloaded onto my Desktop Computer - it instigated the command prompt - I watched it complete the process and create a file which I then tried to upload to here but I got a `Invalid File` message when I clicked onto Upload.

I tried again and now on the Computer when clicking onto the zip file it just does not go into the Upload box at all so it cannot be opened to be uploaded.

The File name is:CHRIS-PC-06_12_2020_18206.02.zip - just in case you see anything that looks wrong ?

I will try to carry out the process again but I think that I was very lucky to get it done the first time before the Bluescreen shutdown - I may have to try this again either later tonight or tomorrow afternoon.

How frustrating.

Chris

EDIT: I THINK that I realised that that file has to have the contents extracted [?] - I tried that and hopefully the .dmp files can now be uploaded ?


Unfortunately NOT - on my Desktop having extracted them I can see all of the .dmp files listed - I click onto them to put them into the Upload box to Open but when I click `Open` to upload to here a message states `File not found` for all of them yet I can see the main file as named above and another box on screen showing the .dmp files and many others.

If the log collector keeps failing, copy and paste the following in a command prompt with administrator privileges.
The following will create a new folder 'CollectedFiles' where most of the files you'd find in the zip file from the log collector will be created in as well. If you could create a zip file from the CollectedFiles folder and upload that, that'd be great.

md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&dxdiag /t %temp%\dxdiag.txt&copy %temp%\dxdiag.txt "%USERPROFILE%\Desktop\CollectedFiles\dxdiag.txt"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"

NOTE: both the log collector you ran and the command above can take some time to complete because of msinfo32.nfo file. This file tends to take the most time to be created because of the amount of data. If things take too much time, run the below command instead.

md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&dxdiag /t %temp%\dxdiag.txt&copy %temp%\dxdiag.txt "%USERPROFILE%\Desktop\CollectedFiles\dxdiag.txt"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"

Hello axeO,

Thank You so much for all of the advice that you are giving me.

The first instructions that I copied and pasted into command prompt box did not instigate anything when I clicked Enter.

The second set of instructions stated that a Collected Files file already exists and below that `Access denied` I am guessing re. further scanning ?

I have to ask You how do I ensure that the command prompt is being run `As Administrator` ?

Sorry that I don`t know that - I have just been opening the command prompt by typing that into the Desktop Start search box.

Also - I don`t know how to create a zip file - I have found the CollectedFiles file which has the items stored in a Open Office format - how would I create a zip file from that typed format - the Computer has shutdown again so I cannot see the file names.

Please don`t get irritated with dealing with my lack of Computing knowledge if I cannot get help from You I feel that I will never be able to get my Computer working again.

Thanks again.

Chris

If You can help me with how to do these two processes I will have to continue with this tomorrow because my Desktop Computer is in my Bedroom and my Wife wants to go to bed after our dinner.

When you open a program, right click it and choose 'run as administrator'. You may be prompted by User Account Control to give permission, please do so and click 'Yes'. User Account Control is a system that provides a layer of security against malicious actors running unwanted things.

Administrator privileges gives a program more privileges compared to regular privileges and thus gives access to areas you normally cannot access. Without these privileges the most important files (dump files, files with a '.dmp' extension) necesssary for BSOD troubleshooting cannot be accessed. That is also the only reason why administrator privileges are necessary.

Hello again,

I know about clicking onto `Run as Administrator`regarding opening up other programs, software etc. and I have always done so but when I access command prompt by typing that into the Start button search box and then clicking onto the search result it just opens the command prompt black onscreen display box.

EDIT: Sorry - I have just tried it on the Laptop and right clicking onto the search result `command prompt` brought up a drop down box / menu to select `Run as Administrator` - that did not happen on my Desktop previously.


When I try to carry out the processes again tomorrow how do I create a zip file from the files in the CollectFiles file ?

I am really Sorry to have to ask about this - Please don`t regret trying to help me.

Regards, Chris



.

You can do it with search results as well, right click the search result and choose 'run as administrator'.

CHRISX said:

When I try to carry out the processes again tomorrow how do I create a zip file from the files in the CollectFiles file ?

The same way you create a zip file with other files, right click the folder name, choose 'send to' and click 'compressed (zipped) folder'.

Stop apologizing. You have nothing to apologize for.

Hello again axeO,


I tried running the command prompt facility as Administrator and Copying and Pasting the first section of instructions that you gave me but the Computer Bluescreen shutdown occurred before it could finish - I had to wait a few minutes before the Computer fully started up in Safe Mode - longer than previous times so perhaps that used up some time that might have been previously available to command prompt process ?


I will definitely try again later if necessary - meanwhile I thought that I would try to create a zip file from the CollectedFile that was created yesterday - I managed to do that but it still did not upload when I use the Forum upload facility.

EDIT: I hope it has now uploaded see below.

I found out from your description how to create a Zip file from following your instructions - I have never had any reason to do this before so I did not know how to do it before your help.

Unfortunately even when I had the file on my Computer - see screenshot attached - when I tried to upload it to here using the Forum file upload facility it would not go into the upload box displaying on my Computer where I would then click `Open` to upload it.

I moved the CollectedFiles.zip file into my Computer`s Documents folder and then used the Forum File upload facility to browse / go to the folder where I hope the zip file has correctly uploaded ?

I don`t want to click onto it in case I cause any problem with You opening it - I do hope that it contains the information that you asked for ?

I will wait for your reply before trying the command prompt Copy & Paste instructions again in case the zip file does have the information about the Windows Bluescreen shutdown.

Thanks again for helping me with this.

Chris


Regards, Chris

I checked the zip, there does not appear to be any dump file present.

Please try again to create a zip file and upload it.

axe0 said:

I checked the zip, there does not appear to be any dump file present.

Please try again to create a zip file and upload it.

Hello axeO,

When I copied & pasted your second command [quicker process ?] into Command prompt and clicked enter a message displayed that stated `there is already a CollectedFiles file on your computer` and nothing else happened.

I am guessing that you might tell me to delete that file or perhaps I can delete the existing contents to empty it for future files to be added but I cannot take a chance and do either without knowing that it would be correct to do so.

Because I don`t know whether the CollectFiles file is a part of Windows 7 I would not delete it or it`s contents without asking You.

If I can get the Computer turned on again and it stays on for a while I am going to try to enter your first command into the Command prompt but as I see that it references the CollectedFiles file again I would probably get the same result from Command prompt unless the existing file can either be deleted or the contents deleted ?

Regarding the zip file that I attached to my previous message - I used the Forum dm log collector to create [or put results into ?] the Collected Files file and then created the zip file that I uploaded to the Forum thread so something obviously went wrong.

Thank You again for persevering with me - I am very grateful for your help - I hope that I will be able to get my Computer started up and remain on for enough time to carry out the Command prompt process and create a file that has the dump file.

Chris


EDIT: I hope that the new zip file has the Dump files and You are able to view them - I did open it on my Computer when it was created and the only files were dmp files and I have opened it on here which took me to a list of the Dump files so hopefully it has the correct information that You need.

I still had to move the zip file from the position that it was put into on my Computer to my Documents Folder before I could use the Forum Upload tool to transfer and attach it to my message here - it would not `Open` to upload to the Forum from it`s original position - I wonder why that was ?

This zip file was actually created by the dm log collector tool this time - that did not happen on my previous attempts to access the Dump files - I had to create a zip file which obviously did not have the Dump files.

Chris