Blue screen shutdown happened but there have been no new downloads or

There appear to be a multitude of drivers involved. It looks like this is due to outdated drivers and/or a conflict with software.

This conflict with software is from multiple security solutions installed, that can be multiple firewall progams or antivirus programs. What I would recommend is that you start with removing AVG from your computer.
Traditionally, removing security solutions is not an easy task as the removal process leaves tons of traces behind. As such I would recommend that you use the AVG cleanup tool.
Uninstalling AVG AntiVirus using AVG Clear | AVG Support

Remove AVG from your computer and see how things go. If your pc does not stabilize, we can go from there. If your pc does stabilize, then there's nothing else that we need to do.

Code:

*** WARNING: Unable to verify timestamp for SbFw.sys
*** WARNING: Unable to verify timestamp for pssdklbf.sys
*** WARNING: Unable to verify timestamp for avgNetSec.sys
*** WARNING: Unable to verify timestamp for avgNetNd6.sys
*** WARNING: Unable to verify timestamp for SBFWIM.sys
Unable to load image \SystemRoot\system32\DRIVERS\e1y6232.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for e1y6232.sys

0: kd> lmvm sbfw
Browse full module list
start    end        module name
94c22000 94c76000   SbFw     T (no symbols)           
    Loaded symbol image file: SbFw.sys
    Image path: \SystemRoot\system32\drivers\SbFw.sys
    Image name: SbFw.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Sep 19 18:38:20 2012 (5059F4FC)
    CheckSum:         0003BBA3
    ImageSize:        00054000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:
0: kd> lmvm pssdklbf
Browse full module list
start    end        module name
c5da6000 c5db6000   pssdklbf T (no symbols)           
    Loaded symbol image file: pssdklbf.sys
    Image path: \??\C:\Windows\system32\Drivers\pssdklbf.sys
    Image name: pssdklbf.sys
    Browse all global symbols  functions  data
    Timestamp:        Tue Jun 23 09:59:15 2009 (4A408B53)
    CheckSum:         0000FF87
    ImageSize:        00010000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:
0: kd> lmvm avgnetsec
Browse full module list
start    end        module name
94d4b000 94db0000   avgNetSec T (no symbols)           
    Loaded symbol image file: avgNetSec.sys
    Image path: \SystemRoot\system32\drivers\avgNetSec.sys
    Image name: avgNetSec.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Apr 28 11:32:55 2017 (59030C47)
    CheckSum:         0006993B
    ImageSize:        00065000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:
0: kd> lmvm avgnetnd6
Browse full module list
start    end        module name
94db0000 94db8000   avgNetNd6 T (no symbols)           
    Loaded symbol image file: avgNetNd6.sys
    Image path: \SystemRoot\system32\DRIVERS\avgNetNd6.sys
    Image name: avgNetNd6.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Dec  7 12:30:15 2016 (5847F2C7)
    CheckSum:         0000BF4B
    ImageSize:        00008000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:
0: kd> lmvm sbfwim
Browse full module list
start    end        module name
8cc00000 8cc15800   SBFWIM   T (no symbols)           
    Loaded symbol image file: SBFWIM.sys
    Image path: \SystemRoot\system32\DRIVERS\SBFWIM.sys
    Image name: SBFWIM.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Apr 18 21:12:36 2012 (4F8F1224)
    CheckSum:         00018B7B
    ImageSize:        00015800
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:
0: kd> lmvm e1y6232
Browse full module list
start    end        module name
9692c000 96967000   e1y6232  T (no symbols)           
    Loaded symbol image file: e1y6232.sys
    Image path: \SystemRoot\system32\DRIVERS\e1y6232.sys
    Image name: e1y6232.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Oct 20 20:20:28 2011 (4EA0666C)
    CheckSum:         0003F2CA
    ImageSize:        0003B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

Hello axeO,

Thank You very much for looking at the Dump files - I am guessing that it could have been a time consuming process so I am really grateful.

Please don`t be irritated by these questions - I am not doubting your knowledge and expertise - I just want to be as careful as possible:

Regarding removing the AVG Antivirus and knowing that my Computer does not stay working for very long before the Bluescreen shutdown - is it possible that before the removal is completed my Computer could go into Bluescreen shutdown and because there would be some [a lot ?] of the AVG files left un-removed that my Computer would be ruined by that ?

Is it possible that the Windows protection Bluescreen shutdown would `protect` Windows by shutting down and preventing the removal of the AVG Antivirus ?

Also if I can remove the AVG Antivirus how should I protect my Computer from getting a virus or other unwanted programs when I use the internet ?

I thought that not having an Antivirus would be a really risky situation ?

If You could advise me I would be really grateful.

I will wait for your thoughts before I attempt to remove the AVG Antivirus.


Thanks again for all of your help.

Chris

Sorry for the delay.

Once again, there is no reason to apologize. Whenever something is unclear, always feel free to ask. I rather have you asking away then doing something that may be regretful later. Below explains why we always prefer you asking first.

It is possible that the removal of your antivirus program takes too much time in which case there's a risk here. If the removal is far enough, you could rerun the removal program without any problem.

On the other hand, if the removal did not get far enough then you have a partially installed antivirus program, also known as a corrupt installation. If that happens, then there's a chance that your computer becomes unbootable meaning that your computer will crash while trying to boot. This would mean that your computer is in a state also known as a boot loop, it keeps rebooting after crashing at the same moment.

Something to be aware of in case of the worst, you may see different errors/reasons but they are the same, about the incomplete removal.

If your computer crashes, it's because something went wrong. The removal will not be the reason of any crash (yet).

An antivirus program is meant to offer a layer of protection in case you do something that endangers the security of your computer. I am, however, only asking you to remove the antivirus program and see how long your computer remains stable while not doing anything with it. Unless you are going to do anything dodgy, there's not much security risk here.

Free antivirus: https://www.microsoft.com/en-us/down...s.aspx?id=5201. So long as you're not planning to do something you normally would not do, Microsoft Security Essentials is sufficient.


A note, if you remove AVG and end up in a boot loop, I can help you get out of it. The way to get out of it is by removing the traces of AVG manually and I know how to do that.

Hello axeO,

Thank You very much for the explanation and reassurance - I definitely would not have gone ahead with trying to remove the AVG Antivirus without asking about those points.

I had thought about trying to uninstall a software item to see whether my Computer stayed on long enough to complete the uninstall but I wondered if that was interrupted by the Bluescreen shutdown the resulting remaining / leftover files could also cause further problems.

Something that I only thought of after my last message is:

I only have the AVG Antivirus installed so I wondered what you meant by that the dump files showed that there was a conflict with multiple security solutions / multiple Firewalls or Antivirus programs - I am guessing you meant the multiple `Scanners` that I have listed below ?

Do the dump file results show these programs below as conflicting with the AVG Antivirus or is it that AVG is Conflicting with the other programs - would it be prudent to remove some of the programs listed below before uninstalling the AVG Antivirus -or does AVG show as specifically causing problems ?

Some of these were not installed when the Bluescreen shutdown / original error message displayed because before posting this thread I had restored my Computer to a previous point in time [3 Years ago the only one available] to try and fix the cause of the Bluescreen shutdown:

I have McAfee Security Scanner installed which I run occasionally - McAfee Stinger rarely used - SuperAntiSpyware which I do use regularly - Spybot which I run infrequently because it takes quite a long time - CCleaner which I run when it notifies me that there is a lot Disk space available to regain - Malwarebytes Anti Exploit which I had problems with in the past and had uninstalled previously using Revo Uninstaller [Free version].

I have previously used Revo Uninstaller to uninstall software because the process searches for `leftover files` after the Software`s own uninstaller has finished and there have often been many leftover files to delete manually.

I would be slightly worried about uninstalling Malwarebytes Anti Exploit because I think I remember the previous time that I did so there were complications where to put it in Computer novice terms - `it tried to protect itself from removal` ?

I will have to wait until the weekend to attempt any Uninstalls - should I try to get rid of some of the programs listed above before the AVG Antivirus ?

Thanks again for your help I really appreciate it.

Chris

EDIT: I don`t know whether this is significant regarding this Bluescreen shutdown problem but something has obviously caused this change:

Before the Bluescreen shutdown my Computer`s C Drive had approximately 22 GB of available space - I had looked at that only a couple of days before the shutdown and had not downloaded anything during that time.

I just looked at this again and it is showing a Red line to the almost `Full` mark and the available space is only 8.32 GB.

This would obviously be a bad thing even without the Bluescreen shutdown problem - but I cannot imagine how about 14 GB of space has been filled up like this - could this be a contributing factor to the Bluescreen shutdown problem ?

Chris

Hello again axeO / other readers,


Just an update on the Computer`s C Drive space re. my previous message:


My Computer became almost impossible to do anything on:


When trying to look back here on the Forum I could not open any Browser by clicking onto it no mater how many times I tried or how long I waited between trying to open one - I had to click onto an on screen Icon that links to one of my Email accounts which opened [in Internet Explorer 11] and then change the search box details from the Email account webpage address to the Seven Forums web address which did work - strangely even when my Computer was working correctly Internet Explorer 11 was almost impossible to open / use.


I also could not open Windows Explorer to look for some Photos and other Files so I decided that the Browsers not opening and this might be because of the lack of space and that I had to try and regain some free space on my Computer`s C Drive:


Using some space regain scanning programs yesterday I managed to add about 5.8 GB of free space back to the C Drive which then showed as having 14.1 GB - I did a restart of the Computer and strangely [to Me] when I checked the C Drive free space again it was showing as having 19.8 available space.


The 5.8 GB was shown on the space gaining scanning program as `old window update restore points` and I would have liked to have been able to see them / the dates and perhaps kept a couple to be able to restore to - however when I tried to find those restore points nothing came up either by typing `Restore points` into the Start menu search box or by opening up the `Restore` facility.


As I could not find the `Windows update restore points` I selected them to be removed and gained the 5,8 GB space back to the C Drive.


I obviously have no idea what could have caused the C Drive free space to have gone down from about 22 GB to 8.32 GB when I was not downloading anything or what occurred when I restarted my Computer after regaining the 5.8 GB to take the C Drive free space back to 19.8 GB ?

I have attached a screenshot of that - I wonder what could have caused that many GB`s of free space to have disappeared and reappeared like that with no downloads and hardly any use of the Computer because of the Bluescreen shutdown problem ?


Strangely my Computer stayed on long enough for me to achieve the scanning and deleting of the old windows update restore points - it was on for much longer than at any time since the Bluescreen shutdown problem began which gives me more hope regarding trying to remove the AVG Antivirus.


Sorry that this message is so long winded but although this might not be related to the Windows Bluescreen shutdown I wanted to let You know that the `Emergency` situation [showing in Red] of the lack of the Computer`s C Drive free space seems to have been rectified for the moment.


Thanks again for all of your help axeO - if I don`t hear from You today or tomorrow about my previous questions [re. the multiple Scanning software that I listed is on my Computer] I am going to try to uninstall the AVG Antivirus on Monday.


I know that this weekend will be a very busy one for everyone including You and I regarding preparations for Christmas.


My Regards, Chris

You named a few security programs which mostly have the same purpose. I recommend you use only one at a time at most. There's a high chance they conflict each other, as such it's best if you have only one security program installed. That includes if you want to use them on demand and not in real-time, programs installed for on demand usage also need to be loaded to run when you want to and that can also cause problems.

CCleaner is only a scanner for cleaning useless stuff and thus can be ignored.


Restore points can cumulatively take up quite a bit of space over time which is one of the main drawbacks they have. Even after a brief period they can take up quite a bit of space.

Hello axeO,

Following your advice I have uninstalled the AVG Antivirus software using the AVG Clear tool that You gave me the link for and 5 Virus Scanning software programs [using the Revo Uninstaller program] but I have kept SuperAntiSpyware which I have found useful in the past as it found malware / spyware that other Scanners did not.

I also kept McAfee Security Scanner which is set to scan my Computer for viruses at start up and CCLeaner to use to search for stuff that can be removed to free up Disk space.

I installed Microsoft Security Essentials on your recommendation although I did have it installed some years ago and changed to AVG Antivirus - there must have been a reason for that but I cannot remember what it was.

Something that I found strange previously when I had to try and regain Disk space and again today when I was uninstalling the AVG Antivirus and the Virus Scanners was that my Computer did not go to Bluescreen shutdown although on both days the processes took quite a long time.

Previously when I was trying to create the Dump files Zip file to upload to here once the dm log collector ran I got less than 5 minutes to try and do anything before the Bluescreen shutdown.

As this was happening both before and after uninstalling the AVG Antivirus and the Virus Scanning programs it is not as a result of uninstalling them - and as the only other change was gaining Disk space by deleting the Windows Update Restore points [during which the Computer obviously stayed working] I cannot imagine what could have changed to either prevent or delay the Bluescreen shutdown.

However as I mentioned in the previous message I still cannot open any of my Browsers [Opera & Google Chrome] as I would normally by clicking onto the shortcut / icon so there is still obviously a problem somewhere related to that, to access the Internet I have to click onto a shortcut to one of my Email Accounts which opens in Internet Explorer 11 and then open a new tab to type in the Forum`s address to come here.

I have been able to open Windows Explorer today to view my Files - Photos etc.

Please don`t be offended by me asking this:

I wondered why You have never referred to the original Bluescreen shutdown error message / Technical detail:

%SystemRoot%System32\wbem\repository

When I first saw that and wrote it down I looked on Google and there were about 162,000 search results all referring to the `Windows Repository`.

However every article / details of the few results that I looked at were unsurprisingly FAR beyond my understanding so I knew not to even think about trying to do anything to my Computer`s Repository.

But when You read my first message of the thread did You know that the first Bluescreen Technical detail was not relevant as it did not show again on the second shutdown ?

Thanks for all of your help - can we continue after Christmas when I might know whether there have been any further Windows Bluescreen shutdowns although even if not I am concerned as to why I cannot open my Computer`s Browsers - Opera and Google Chrome ?

I wish You and your Family a "Merry Christmas" and a "Great New Year" - I hope that you have a great time.

Chris

I have kept SuperAntiSpyware which I have found useful in the past as it found malware / spyware that other Scanners did not

What SAS (Super AntiSpyware) finds mostly is browser cookies, there's a good reason why other scanners do intentionally not detect them.

I wondered why You have never referred to the original Bluescreen shutdown error message / Technical detail:

What you saw on screen is only partial information. The commands you ran allowed me to look more in-depth on the crashes.

But when You read my first message of the thread did You know that the first Bluescreen Technical detail was not relevant as it did not show again on the second shutdown ?

It was relevant, Windows shows different things about the same problem because it detects different things, which are related.

You regained free space on your hard drive, that alone has already affected the stability of your computer.

You need a certain minimum amount of free space for Windows to operate properly, for each drive/partition. A lack of minimum free space can have a variety of different results, including but not limited to performance problems. The minimum free space you should always preserve is >10% of the drive/partition's storage size.

as I have never had any problems with this before I am guessing that the wireless Keyboard and Mouse are not malfunctioning

I would be careful in this statement, it happens fairly often that it's something malfunctioning, per my experience. Something I do with issues like these is reconnecting it: remove it from device manager, restart the computer and then reconnect it.

I have a laptop that's quite old but actively used. The network card in the laptop is sometimes not detected and removing it from device manager and then rebooting solves the problem often.