BSOD After Fresh Install Of Windows 7

Hi guys! I recently helped my girlfriend reset her 2013 HP Beats Laptop. Unfortunately after installing mozilla and bit defender, we keep getting the BSOD after about 10 mins of up time. We are trying to use this for school and the constant BSOD doesn't please the teacher lol. Any help would be greatly appreciated.

Link2113:

What is the exact serial number(S/N) and product number(P/N) on that 2013-era laptop?
Once it is correctly identified and its support site is located, it should be easier to help you.

After you factory reset that laptop to a 7-years old out-of-date condition, did you bring Windows 7 up-to-date to its official EOL date of January 2020?

flavallee said:

Link2113:

What is the exact serial number(S/N) and product number(P/N) on that 2013-era laptop?
Once it is correctly identified and its support site is located, it should be easier to help you.

After you factory reset that laptop to a 7-years old out-of-date condition, did you bring Windows 7 up-to-date to its official EOL date of January 2020?

I would advise against putting out your S/N out in the open for privacy-related reasons. There are rarely any scenarios where we'd benefit from knowing it. Do update your system and drivers, if they aren't already up to date, though.

There's no security issue with submitting the serial number.
That's how a computer is correctly identified and how its support site is located.
We request that information all the time in another forum where I've been a member for 18 years.

Laith said:

Hi!

Your dump seems to be indicating that you have several drivers that are extremely out of date.

Code:

Browse full module list
start             end                 module name
fffff880`01217000 fffff880`015bb000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\drivers\iaStor.sys
    Image name: iaStor.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Nov 30 04:39:19 2011 (4ED5A567)
    CheckSum:         0009778C
    ImageSize:        003A4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

Code:

    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Jan 19 03:24:04 2012 (4F177EC4)
    CheckSum:         00E08C98
    ImageSize:        00DFAC80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

These 2 specifically are the Intel Rapid Storage Technology drivers and the Intel Graphics ones. Consider updating both, but mainly the RST one, since that seems to be what's causing your BSODs and what are the oldest. Here is a link to get them.

Thank you so much Laith! I will work on this right now. I can't believe I overlooked making sure windows was updated. Of course when I go to check for updates I get this error (see attached). I am hoping it is an easy fix and will do some googling, any input would be greatly appreciated. I will keep you posted on the results. Thanks again!

flavallee said:

Link2113:

What is the exact serial number(S/N) and product number(P/N) on that 2013-era laptop?
Once it is correctly identified and its support site is located, it should be easier to help you.

After you factory reset that laptop to a 7-years old out-of-date condition, did you bring Windows 7 up-to-date to its official EOL date of January 2020?

Hey Flavalee, thank you for your reply! I completely overlooked the update like a buffoon. I tried to check for updates but got an error message (see my other screenshot). Another hoop to jump through lol but I greatly appreciate it. This is the laptop HP Pavilion dm4-3090se Beats Edition review: HP Pavilion dm4-3090se Beats Edition - CNET

I was able to resolve the update error thank goodness.

HP Pavilion dm4-3090se Beats Edition Entertainment Notebook PC
Its about a 9 years old model which originally came with Windows 7 Home Premium SP1 64-bit.
Here are the listed product specifications for it.

I would have done a clean re-install of Windows 7 Home Premium SP1 64-bit, then install the needed device drivers, then run Simplix Update Pack 21.1.15 (which brings it up to date to January 2021).
Once you have everything readily available, the entire process can be done in about 3 - 4 hours.
And you have a notebook without all the unnecessary and outdated bloatware that originally came in it.