BSOD/ Shutdown after sleep

sverne · 26 Feb 2021

Just started occurring, Dell laptop shuts down instead of sleep, and after I power on a error box appears "Windows has recovered from an unexpected shutdown/ problem event name, BSOD".

I do not actually have a BSOD, but a full shutdown instead of remaining on sleep and then the message of BSOD.

I have tried to upload the folder 'SFdebugfiles" on this post through the paper clip, but it will not accept a folder, only individual files (which are many). Is there another way to attach the folder? I am not sure how to use WeTransfer as they request a recipient email.
Thanks

I have run chkdsk once and sfc 2X without any errors.

wither 2 · 05 Mar 2021

Is this occurring after you tell it to go to sleep or is it just occurring? If the latter, you may have a failing power supply or overheating CPU. Both cases cause your system to instantly shut down.

sverne · 19 Mar 2021

Forgive for the delay in responding; the problem is very unpredictable and infrequent---just occurred today since last post.
The automatic shutdown occurs when it is asleep (??), and when I reopen, the error box appears. I actually do not see the BSOD.

I will clean the fan anyway for maintenance, but I don't think the heat build up would only occur when the laptop is closed for sleep.

wither 2 · 19 Mar 2021

Sure smells like a failing PSU. On the other hand, if that were the case, I think you would have this happen while you were using Windows.

Would you go here- C:\Windows\Logs\CBS and attach the CBS.log file here? I'm don't how it's creating a BSOD while in sleep mode.

sverne · 20 Mar 2021

OK, thanks for following along.
A problem occurs--the CBS file is too large to upload, is there a way of just uploading the last few months, or whatever is needed as the log starts from 2020?

(Interesting that that after sfc scannow "some corrupted files could not be fixed" appears, and DOS tells you to look at the CBS files).

wither 2 · 21 Mar 2021

I suggest uploading the CBS.log file to a website such as dropbox, wetransfer, one drive etc. and sharing it. Then get a link and post the link here.

sverne · 21 Mar 2021

Here's the link to view the CBS.

CBS.log - pCloud

Just click on "telechargement direct/download now".

wither 2 · 21 Mar 2021

About the only thing I can tell you is that the problem described in your log is identical to this-

SEVERAL HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE - Microsoft Community

I don't know if the advice given there is appropriate. You could try it but I would set a system restore point first.

Doesn't seem like that would cause the problem you originally posted but I'm not an expert.

sverne · 22 Mar 2021

Looked at the link and this problem was due to corrupted updates---something that does not apply to me as auto update is off (except for security updates).

I'll leave this thread as unsolved for now and perhaps someone will have a go at it.

philc43 · 22 Mar 2021

Please follow the instructions here to load the logfiles which may help in finding more about the problem.

Blue Screen of Death (BSOD) Posting Instructions