BSOD issue


  1. Posts : 39
    Windows 7 Pro SP1 64 bit
       #1

    BSOD issue


    Hi,
    I was directed to post here as I'm having issue with power service and sound not working. I've uploaded the DM log collector results. Let me know if you need any other information.
    Thanks

    FB_MAIN-HP-Sun_05_01_2022_121512_54.zip - Google Drive

    FB_MAIN-HP-Sun_05_01_2022_121512_54.zip Processing...x
      My Computer


  2. Posts : 6,872
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #2

    Hi

    Purely based on the events log

    Bug check is coming back as a hardware error, but based on other details in the log i believe its caused by your CMOS battery there are multiple occasions where the time is being updated... time for a new one --likely a CR2032 check your manual, couple dollars at most, will be availble at your local car parts dealer NOT JOKING

    There are also a couple more strange things going on
    Defender identified a Trojan but didnt say if it had quarentineed it???
    2 of your core services seem to be getting reset on a regular basis

    If i was you i would
    Replace your CMOS battery
    Head over to BleepingComputers and request a malware check follow the instructions here
    Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help - Virus, Trojan, Spyware, and Malware Removal Help

    i'll keep an eye out
      My Computer


  3. Posts : 2,198
    Windows 7 Pro SP1 64 bit
       #3

    No big deal but you can get those batteries almost anywhere- Walmart, Dollar Tree (the cheapest), etc.
      My Computer


  4. Posts : 39
    Windows 7 Pro SP1 64 bit
    Thread Starter
       #4

    Been awhile but I'm sending info to bleeping computers now and then will work on battery.
    Thanks again.
      My Computer


 

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