Blue screen shutdown - about 3 years since the last bsod help on here

I cannot find simple instructions on how to turn it into a zip file

Right click the my_sysinfo.nfo and from the context menu select Send To > Compressed (zipped) folder

torchwood said:

Hi Chris,

some very interesting info there
99% sure 2 progs being the root causes... both have memory leakage, think of it as over-filling your petrol tank
they are Avast and DivX
Best solution is to un-install/re-install

You are also having problems with a few other things,
Windows Updates.... i'd just turn it Off
Opera also had a memory leak but can't see it on your system now

other comments
there's alot of old orphan entries not causing problems but just cluttering up your system
Tune-up utilities NOT a fan, i'd remove them
Spybot is no longer as good as it was

Believe your system could do with a good check-up
run,
MS DiskCleanup..... could take a while if you've not used it before(includes a reboot)
Disk Cleanup - Open and Use
and
sfc/scannow from a run box
KB947821 (SURT) download from MS catalogue
(5th entry down - Oct2014)

Hello torchwood,

Thank you very much for viewing my Computer`s System Information file and giving me your conclusions I can imagine that was
quite time consuming so I really appreciate your knowledge and the time that you have spent helping me.

I will be carrying out all of your recommendations that I am able to do including the MS DiskCleanup and the sfc/scannow which
I have used before.

I will uninstall DIVX as I rarely use it - I have only recently installed AVAST Free version to replace Microsoft Security Essentials which
stopped being able to be updated so became useless - is there a Free Anti-virus program that you would suggest instead of AVAST ?

I was not aware that Spybot was still on my Computer as I had uninstalled it about 3 years ago when Forum BSOD Expert Member axe0 helped me with a previous BSOD and informed me that it was amongst a few `Security scanner` type programs that were conflicting with each other.

Spybot is not showing on my Computer`s list of programs or on my Revo Uninstaller list of existing programs - is there any safe
and simple way for ME [considering my lack of Computing knowledge] to find and get rid of the Spybot item that you found ?

I can only guess what `orphan entries` might be but not how to get rid of them without risking doing something wrong and
ruining my Computer.

Regarding Tune Up Utilities I have been using weekly for about 12 years, the only thing I use it for is to gain Disk space - I just
click onto a box and up comes a display of an amount of Gigabites that can be removed - mainly all old restore points and I then
click to delete them but then immediately create a new restore point [just a few hundred Megabites] - without being able to gain
Disk space like that my Computer`s C: Disk space has previously gone down to below 10GB - even now it is only at about 24GB.

My Computer`s F: Disk has 140GB of space - completely empty which I realise is a ridiculous situation and I don`t know how that
could have happened ?

I have tried researching how to change this by moving a lot of Data / Files from the C: Disk to the F: Disk but I found it far too
complicated and I did not want to risk totally ruining my Computer for the reasons I previously mentioned regarding me being
totally reliant upon it for obtaining Food and Medication etc.

I will try to turn off Windows updates as it has never been able to successfully install it`s recommended updates for about the last 3 years.

Thanks again for your help - would you be able to give me some further comments about what I wrote about:

A free alternative to AVAST - Spybot - orphan entries and my particular use of Tune Up Utilities to regularly only regain Disk space please.

Chris

I TRIED TO POST A SEPERATE MESSAGE TO YOU BUT IT WAS SOMEHOW AUTOMATICALLY MERGED WITH MY LATEST MESSAGE
TO SIW2.

I HOPE THAT YOU DO RETURN TO THE MESSAGE ABOVE AND SEE MY FURTHER MESSAGE BELOW HERE:

Hello again torchwood,

I have uninstalled the AVAST Antivirus software and the various DIVX programs and have reinstated Microsoft Security Essentials thanks to Member SIW2 helping me with links to a Microsoft update and MicrosoftEasyFix which re-enabled MSE to be able to download updates.

I had previously had to uninstall MSE when it stopped being able to update and had installed AVAST which you identified as probably contributing to cause my 3 x recent BSOD events.

I ran sfc/scannow which did not show any problems but I thought that when I had ran that previously quite some time ago there was a full onscreen box of text after the scan - I am wondering if it worked correctly - I am attaching a screenshot of the result.

To run sfc/scannow I opened Command prompt / run as Administrator - typed in sfc/scannow and hit the Enter key to start the scan.

Regarding the Microsoft update from the Microsoft update catelogue that you gave me a link to - when I clicked onto the link and went to the Catelogue webpage there were 4 x updates listed - 2 are showing that they are 64bit versions and although the first / top one is dated October 2014 I wanted to check with you whether this is correct for my Computer`s 32bit version of Windows 7 Home Premium ?

I have attached a screenshot of the Microsoft Update Catelogue webpage so that you can see what I mean.

I ran DiskCleanup which analysed my Computer`s C: Disk and only found 14.4 MB of space to gain without removing items that were not recommended for removal - are you surprised by that considering what you saw when you viewed the System Information files ?

Thank you very much for your help - I have really appreciated your knowledge and the time that you spent viewing the System Information files and writing your conclusions - could you please help me a little more with a few more answers please.

Chris

P.S: Before you replied to me on here and then viewed my Computer`s System Information files I had been wondering if my Computer had been over heating which I thought might have been causing the BSOD events - although it is well ventilated all around the Desktop unit casing I am sure that I have heard the Fan running more frequently and for longer periods and not just on really warm days.

I have had a program called Speccy on my Computer for years - never been any use to me but I left it on there - when opening it there are temperature measurements showing for the Motherboard etc. - they look quite high Centigrade temperatures to me - mid 50`s - mid 60`s Centigrade ?

I have attached a screenshot of that Speccy result from earlier today - do you think that the various temperatures showing are normal operating temperatures / O.K. ?

I am guessing that the small green indicator box adjacent to those temperatures would go to red if there was an overheat temperature ?

Thanks again, Chris

mse will work if you install the update and run the MicrosoftEasyFix


64 bit update

windows6.1-kb3140245-x64_5b067ffb69a94a6e5f9da89ce88c658e52a0dec0.msu

32 bit update

windows6.1-kb3140245-x86_cdafb409afbe28db07e2254f40047774a0654f18.msu


If you already have the update installed, it will say not applicable so you can just run the easyfix

EasyFix

MicrosoftEasyFix51044.msi

1. install the kb314025 update

2. run the easy fix

then mse will be able to get the definition updates

doesnt matter if you install mse after 1 and 2 above

mse 64 bit x64-win7.zip

The mse definition updates are SHA2 signed like most recent things. Therefore your win7 should also have the sha2 update

if it doesnt already you can get the sha2 update here
windows6.1-kb4474419-v3-x64_b5614c6cea5cb4e198717789633dca16308ef79c.msu

SIW2 said:

1. install the kb314025 update

2. run the easy fix

then mse will be able to get the definition updates

doesnt matter if you install mse after 1 and 2 above

mse 64 bit x64-win7.zip

Hello again SIW2,

I uninstalled MSE when it was no longer able to receive updates so I thought that I would have to download and install it onto my Computer as the first step - or is it that the update and fix are general Microsoft updates ?

Just to make sure for my P.C. would it be the 64bit version of MSE - I would have been looking for the 32bit version in error ?

Chris

the update and fix are general Microsoft updates

yes

and mse cannot get the definition updates without them

SIW2 said:

yes

and mse cannot get the definition updates without them

Hello again SIW2,

Just an update as you and torchwood have been so helpful to me:

Following Member torchwood`s very helpful advice I have uninstalled AVAST [glad to get rid of it] and DIVX which I did not use very often anyway.

I then turned on Windows Defender which had been turned off by AVAST and proceeded to obtain Microsoft Security Essentials again.

I had some slight problems this morning while trying to obtain the correct MSE download - when I used your link to a download location it took me to `One Drive` webpage where there was no mention at all of MSE so I was reluctant to click onto the download button even though I was sure that you gave me the correct link to download MSE I wanted to be very careful in case something had changed.

I then tried 2 x websites that I think are reputable and known to have safe virus free software downloads - Softonic and CNET - but when I downloaded the MSE 64bit version and tried to install it I received a message that it was not compatible with my Computer and to check if I need the 64bit version or the 32bit version - after receiving that error message I deleted the MSE.exe file and downloaded it again from the CNET website but when clicking onto it to run as Administrator I received the same message so the 64bit version seemed wrong for my Computer unless there was something wrong with both MSE.exe download files ?

I then thought to go again to the link for the MSE 64bit version that you kindly included in your message but on clicking onto it that produced an onscreen display about a zip file and because I thought that I might do something wrong with that and that a 64bit version had already been rejected by my Computer I decided not to go ahead with that yet until I tried to find out if there is a 32bit version of MSE to try.

I had been previously thinking that I needed a 32bit version because my Windows 7 Home Premium is a 32bit version ?

I could not find a 32bit version of MSE on any known `trustworthy` downloads website but luckily although I had uninstalled MSE using my Revo Uninstaller program earlier this year I found that I still had the original 10+ year old MSE.exe installation file which I opened / ran and watched it install and update which obviously because the file was 10+ years old took a very long time and 804 MB`s of updates - my broadband download `speed` rarely exceeds 2.5Mbps and today it was particularly slow - the update download took about 15 minutes.

It had not previously occured to me that I might still have the original MSE.exe installation file because after I uninstalled MSE I thought of it as totally gone.

Obviously your excellent help in providing the links to the 32bit Microsoft update [which was already on my Computer] and the MicrosoftEasyFix which I downloaded and installed have fixed my previous problem of MSE not being able to download updates.

Thank you very much for your help with that - I am very pleased to have MSE protecting my Computer again.

I will now try to carry out some more of Member torchwood`s very helpful suggestions.

Chris

SIW2, I hope that you don`t mind me putting a message to torchwood below here:

- - - Updated - - -
Hello torchwood,

I tried to post another message to you letting you know what I have done regarding your recommendations and asking some questions but that message was somehow merged with this message to SIW2 so I had to delete it having copied the text and I have had to edit the message into my previous reply to you.

Could you please go back to my previous reply to you so that you can see my new message - Thanks, Chris