Blue screen shutdown - about 3 years since the last bsod help on here

Hello Members,

My Computer suffered a Bluescreen / BSOD shutdown on Sunday night - I was not actually doing anything on it and was out of the room when it happened - at the time I only had an email account open and one other website.

I was able to restart it in Safe Mode and the BSOD did not happen again straight away and my computer was left on for another few hours to see if it was O.K. - there was no further BSOD on Sunday night.

On Monday my Computer had been on for quite a few hours with no problems before a period of time in the evening when I was away from it again / out of the room - almost nothing had been accessed on my computer throughout Monday I just had it turned on but when I looked at the screen [displayed on my T.V.] there was a BSOD.

I mentioned the computer screen view was displayed on my T.V. because I often have it like that where I go back to look at the computer or do something on it between watching T.V. programs.

I think it was about 3 years ago that I was helped on here with a previous BSOD by some very knowledgeable and helpful Members.

I have uploaded the zip file that was created tonight [Tuesday approx. 01:30] by downloading and running the Forum instructed DM Log Collector file.

Could some BSOD Expert Members please look at the zip file results and help me to rectify whatever has caused the 2 x recent BSOD`s please.

I have very little knowledge of `Computing` as I just use my computer for Emailing, online Shopping and browsing various UK online Newspapers to read up on current events so any advice or instructions would need to be described in simple terms please.

The only recent Software change to my Computer was that I had to uninstall Microsoft Security Essentials because it would not update and I then downloaded and installed AVAST Antivirus the Free version - but that was about 3 or 4 weeks ago and the computer has been on all day every day since the installation without any problems until Sunday night.

Thanks for reading this and hopefully being able to help me with this - my use of the Computer is vitally important to me because I am Housebound and have to be able to order Grocery Shopping Home deliveries online.

Chris

CHRISX said:

Hello All,

Unfortunately I have had another BSOD event on my Computer at about 18:35 BST tonight.

On my Computer I only had 2 Email accounts / programs and an online Newspaper website open when it happened.

I am reluctant to ask Members for help out of sympathy but because of my absolute reliance on my Computer I have no choice.

As I mentioned in my previous posts because I am Housebound with various physical disabilities I would be in serious trouble if my
Computer failed because I would not even be able to arrange online Supermarket Grocery / Food Home deliveries and I have no
other way to get Food.

Could one of the BSOD Expert Members please look at the zip files attached to my original / first support request message above
and today`s attached zip files and let me know what has caused these BSOD events - I would be very grateful.

Hopefully one of the Forum`s BSOD Experts will try to help me because without my Computer I really would be in serious trouble.

Thanks for reading this.

Chris

P.S: zip file created as per Forum instructions attached.

Hello again,

My Computer suffered another BSOD event at about 00:40 today / Sunday.

I have attached another zip file created by the Forum`s dm log collector.exe facility.

Could a Forum BSOD Expert please look at the 3 x zip files that I have attached to these messages and let me know what is causing these BSOD events and if possible what I need to do to resolve the problem ?

I was not downloading anything or on any unusual websites - I had 2 x Email account websites open and a Supermarket Grocery ordering website plus a UK National online Newspaper website open.

When all of these BSOD`s have occured my quite old Computer would have been turned on for quite a few hours - between 9 and 12 hours - is it possible that overheating could produce these BSOD`s ?

If that had been the cause would there be any indication of that in the 3 x different zip files that I have attached to my messages ?

I am getting desperate for a reply now - as I mentioned a couple of times if my Computer malfunctions because of the cause of these BSOD`s [or any other reason] I will be in real trouble because I am Housebound because of various disabilities and I have to be able to order online Supermarket Food Home deliveries - I have no other way of getting Food.

There are other online orders that I need the use of my Computer for such as for arranging Prescription Pain relief and Diabetes medication.

Could a Forum BSOD Expert please look at the 3 x different zip files that I have submitted in my request for help messages and please help me before it is too late - i.e. before my Computer becomes unusable and causes me massive problems.

Thanks for reading this - Please try to help me.

Chris

EDIT: I have just seen that my request for help has had 1671 views but that the first zip file attached to my first request for help message was only viewed 4 times.

I cannot understand why all of those Members were interested enough to view a BSOD help request but there were only 4 views of the first zip file and no-one wanted to try and help me ?

torchwood said:

Hi Chris,

no BSOD export, but willing to look at another system report, that might shed some light
msinfo32

run the above and ZIP it....Not rar format please

Hello torchwood,

Thank you very much for replying to me.

Please excuse my lack of knowledge but I wish I knew what you meant ?

The only way I know to put a zip file on here is to carry out the Forum instruction to use the DM log collector.exe to produce the 3 x different zip files that I have attached to my messages.

As I am sure that you know running the DM log collector.exe actually creates the zip file - I don`t have to do anything except attach them to my messages - and I would not know how to do anything else with the created zip files.

Please don`t be put off by me asking you to explain further please.

Thanks again.

Chris

EDIT: I copied & pasted msinfo32 into my Computer Start box but that just produced a System Information onscreen display box.

I have attached a screenshot of that but I am doubting that is what you meant ?

torchwood said:

https://www.google.com/url?client=in...57003,72957002

Zip a File or Folder - How To

Hello again torchwood,

I am no doubt doing something wrong with this but when I type this - msinfo32 - into my Computer Start box and click to run as Administrator - it just produces the onscreen System Information display as attached in my previous message.

The System Information onscreen display box that I attached a screenshot of was the only information that running the msinfo32 produced - even if I could create a zip file of that which I don`t think that I can because it is just a display [?] the file would only have exactly that information in it.

When I run the msinfo32 it just displays the onscreen box I don`t have to open any file to display the information.

I really am Sorry to obviously be misunderstanding something about this - can you correct me please.

Chris

EDIT: I have realised by clicking onto one of the items on the System Information display that if I knew how to create a zip file from msinfo32 that you would then be able to click onto various items and view further information but as I wrote above running msinfo32 immediately produces the onscreen display - I don`t get a chance to try creating a zip file of it.

copy and paste the below line into the run box

msinfo32 /nfo "%userprofile%\Desktop\my_sysinfo.nfo"



like this


then click OK

it will run for a minute like this




then you will find a file called my_sysinfo.nfo on your desktop

it has this icon



- - - Updated - - -

*****************************************************************************

Another way is to click File >Save

SIW2 said:

copy and paste the below line into the run box

msinfo32 /nfo "%userprofile%\Desktop\my_sysinfo.nfo"



like this


then click OK

it will run for a minute like this




then you will find a file called my_sysinfo.nfo on your desktop

it has this icon



- - - Updated - - -

*****************************************************************************

Another way is to click File >Save

Hello SIW2,

Thank you very much for your reply. and for the detailed instructions with what should have been very helpful accompanying screenshots.

However - for some reason I don`t have the `run` box on my Computer / Windows 7 - I can only copy & paste or type items into the Start box and when I did that with the text that you very kindly suggested the System Information onscreen display came up immediately - there was no file created.

I have never seen the `run` box as displayed in your screenshots on my Computer.

Whenever I have had to download and run an item I have saved it and then gone to it and clicked onto the file to run it.

I did type run into the Start box to see if that brought up the run box display as was on your screenshots but it did not.

Sorry that these difficulties are occuring - I cannot think what is causing my Computer to seemingly not have the facility to do what you and Member torchwood have suggested ?

Do you happen to know how I could gain / regain the `run` box facility to then be able to follow the instructions that I have been given here ?

Thanks again for trying to help me I really appreciate it.

Chris.

EDIT: I hope that I have managed to create the correct file - the my_sysinfo.nfo file that you very kindly gave me instructions on.

I managed to do it by clicking onto Save on the onscreen System Information display and when another onscreen box displayed where I had to Name the file I named it my_sysinfo.nfo and Saved it - that started the onscreen `loading` green moving stripe and when that had ended I fould the file location in my Documents.

However - I found that I cannot attach the my_sysinfo.nfo file onto here - it failed to upload.

And I cannot find simple instructions on how to turn it into a zip file - I have 7zip on my Computer but I have only ever used that on very few ocassions to extract files from a zip file - never to create a zip file so I don`t know how to do that.

Sorry but I need further help / instruction to create the zip file from the my_sysinfo.nfo file please.

Thanks again to you both.

Chris