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Windows 7: Win7 x64 persistent explorer.exe "crashes"

30 Nov 2009   #1

Windows 7 Pro x64 (dual-booting XPSP3 and Win7)
Win7 x64 persistent explorer.exe "crashes"

(This post moved from thread - sorry for the hijacking ...)

Hi All;

I'm having the exact same explorer.exe problem as Porkrinds' in .

I'm amazed at how similar the symptoms are - happened right after the install, is highly associated with right-click, kind of random but sort of reproducible, happens in aero or classic. It's good to know I am not alone!

Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000005
Fault offset: 0x0000000000051da0
Faulting process id: 0x9c4
Faulting application start time: 0x01ca6ed67558e343
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: b80840f8-dacc-11de-888b-0022192138a7

I have an Nvidia Quadro FX 570. Windows 7 seems to have found the latest drivers during the install.

For some odd reason, the bug seems to know when I'm about to shutdown - this is weird - as I start to close all my windows prior to start/shutdown, when I close the last window I will almost always get the explorer crash! "cue twilight-zone do-de-do-doo-do-de-do-doo "

I've been reading about debugger and generating dump files. I'm going to try that in a few minutes, but first I have some question for Citizen SulphericAcid (H2SO4) or other gurus.

I've found two files associated x64 debuggers.

15,953,408 dbg_amd64_6.11.1.404.msi

299,734,528 Windows_Win7.7600.16385.090713-1255.X64FRE.Symbols.msi

As a Windows 7 padawan I'd like to learn how to analyze my own dumps (why does that sound unsavory?!?), but I know I have a lot to learn. I've started by reading this:
List of Tools and Documentation

I've managed to get Windbg running, and the Windows 7-64 symbols installed. I've been looking at some of the dumps posted on this thread, but I think I need the symbols for explorer.exe. From Analyzing a User-Mode Dump File with WinDbg :

"You will also need to install all the symbol files for the user-mode process, either an application or system service, that caused the system to generate the dump file. If this code was written by you, the symbol files should have been generated when the code was compiled and linked. If this is commercial code, check on the product CD-ROM or contact the software manufacturer for these particular symbol files."

Anyone know if I do need those extra symbols for explorer.exe, and if so, where I can find them?

Thanks in advance, stand by for some dumps.


My System SpecsSystem Spec
30 Nov 2009   #2

Windows 7 x64 - Ultimate

I imagine other guys know much more than me I just know enough to usually find the crashing file. You can also run the symbols off of the MS server which is listed here
Use the Microsoft Symbol Server to obtain debug symbol files

Generally I start WinDdg and go to the file menu, then click on "Open Crash Dump" then navigate to the dump file. One you click open on the file it will start to run in the window and display information about what it finds in the dump file. I thought I had a nice example for you but the application crashes I currently have I do not have the symbols loaded for them.

This link looks good too and I may read through it at some time CodeProject: Windows Debuggers: Part 1: A WinDbg Tutorial. Free source code and programming help

Usually the print out is something like this example WinDbg real world example

He explains a bit about what he finds in that dump. To me system crashes are a bit easier to review than application crashes and it's mostly from my lack of experience :)

Once you have a dump, upload it and it maybe easier to explain on your dump file
My System SpecsSystem Spec
19 Mar 2010   #3

Windows 7 Pro x64 (dual-booting XPSP3 and Win7)


Sorry it took so long to provide feedback on this. On another thread, someone suggested the problem might be due to 7zip x64's context menus. I uninstalled 7zip x64, and re-installed it without the Explorer context menus. Have not had a single crash in many months. A little sad without the context, but 7zip is still usable.

My System SpecsSystem Spec

05 Jan 2012   #4

Windows 7 HP 64Bit

I'm having the same very issue, I will try the 7zip fix!
My System SpecsSystem Spec

 Win7 x64 persistent explorer.exe "crashes"

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