Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: HTPC Win7 Pro 64bit Crash

01 Dec 2009   #1
Fishdoc

Win 7 Ultimate 64bit Signature Edition
 
 
HTPC Win7 Pro 64bit Crash

Attached is the minidump from my crash. This system has been up and running fine since the launch of Win 7 on Oct 22nd. It seems to have occured when going to sleep mode. If someone gets time can you take a look at the minidump and give me an idea what may be the problem, thanks.


My System SpecsSystem Spec
.
01 Dec 2009   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Fishdoc View Post
Attached is the minidump from my crash. This system has been up and running fine since the launch of Win 7 on Oct 22nd. It seems to have occured when going to sleep mode. If someone gets time can you take a look at the minidump and give me an idea what may be the problem, thanks.



Hi and welcome

this crash was probably caused by both dxgkrnl.sys and nvlddmkm.sys. fortunately both are related to your video driver. The DXG file is the direct x component, and NVLD is the driver

I would update the video driver and at least the one driver below as it is from 2005.
since system files were involved I would run a system file check
type cmd in search>right click and run as admin>sfc /scannow
If you are overclocking stop
if you have a raid update its driver

Hope this helps

Ken J+
]ASACPI.sys fffff880`04200000 fffff880`04208000 0x00008000 0x42476c4c 3/27/2005 9:30:36 PM


Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\120109-34694-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02e4b000 PsLoadedModuleList = 0xfffff800`03088e50
Debug session time: Tue Dec 1 14:07:49.524 2009 (GMT-5)
System Uptime: 0 days 3:53:58.443
Loading Kernel Symbols
...............................................................
................................................................
...........................................
Loading User Symbols
Loading unloaded module list
............
Unable to load image \SystemRoot\System32\drivers\dxgkrnl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800754f4e0, fffff8800495c140, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+e1140 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800754f4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800495c140, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


OVERLAPPED_MODULE: Address regions for 'hiber_dumpfve' and 'ENG64.SYS' overlap

FAULTING_IP:
nvlddmkm+e1140
fffff880`0495c140 803d51b4970000 cmp byte ptr [nvlddmkm+0xa5c598 (fffff880`052d7598)],0

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT: 1

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`06a669c8 fffff880`0455bef8 : 00000000`00000116 fffffa80`0754f4e0 fffff880`0495c140 00000000`00000000 : nt!KeBugCheckEx
fffff880`06a669d0 00000000`00000116 : fffffa80`0754f4e0 fffff880`0495c140 00000000`00000000 00000000`00000002 : dxgkrnl+0x5cef8
fffff880`06a669d8 fffffa80`0754f4e0 : fffff880`0495c140 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
fffff880`06a669e0 fffff880`0495c140 : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`0754f4e0
fffff880`06a669e8 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`0455bc02 : nvlddmkm+0xe1140


STACK_COMMAND: kb

FOLLOWUP_IP:
nvlddmkm+e1140
fffff880`0495c140 803d51b4970000 cmp byte ptr [nvlddmkm+0xa5c598 (fffff880`052d7598)],0

SYMBOL_STACK_INDEX: 4

SYMBOL_NAME: nvlddmkm+e1140

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4a5ce19c

FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
01 Dec 2009   #3
Fishdoc

Win 7 Ultimate 64bit Signature Edition
 
 

Thanks for the fast reply ZZ. I updated to the latest video driver from Nvidia. I am not sure about the ASACPI.exe driver, one dated 3/27/05. I looked in the device manager and did not see a driver with that date.

We use this system for recording shows with an OTA and always had it set for sleep mode with no problems up until today. My wife accidentally powered it down last night and I let it sit all night until this morning. It booted up fine but soon as it went to sleep mode like usual, the 1st time I woke it, we encountered the BSOD.
My System SpecsSystem Spec
.

01 Dec 2009   #4
torrentg

7600.20510 x86
 
 

That's awesome.

This file asacpi.sys is the ATK0110 ACPI utility for the motherboard. Or AI Booster. You can uninstall that completely and enjoy.

You could see if there's an update instead, on the motherboard's official website. Either would be helpful.

You could alternatively, disable it in the device manager. Set the device manager to view | show hidden devices

then look in Non-Plug and Play Drivers section.
My System SpecsSystem Spec
Reply

 HTPC Win7 Pro 64bit Crash




Thread Tools




Similar help and support threads
Thread Forum
VOLSNAP.SYS Crash and then other issues WIN7 64bit
Hi, been having a real bum of an issue, my system has a mild overclock on it but it has been tested thoroughly using Intel Burn Test on maximum settings, OOCT linpack for an hour, Hyper PI, well you name it, its been tested with and all comes up A ok. When I play F1 2011, everything is fine, I...
BSOD Help and Support
HTPC locking up, no crash dump, how to find out reason?
Hi, I tried searching first but I seem to have trouble finding the proper terms to narrow the search enough... So I just post this... I put together a HTPC for 24/7 usage (windows media center and iMON remote control, spotify, PowerDVD for Blu-Ray movies). Minimal amount of additional...
BSOD Help and Support
System crash, BSOD's on new HTPC build
Hey there everyone, I've been a long time lurker on seven forums, and have used the info on your theads to get my google chrome working when win7 first came out. However, this time, I've decided to Move out of Tom's hardware threads and post here for a conclusive answer. I have put together a...
BSOD Help and Support
Win7 64bit E1K62x64.exe Crash
Hey Guys, Im constantly having thise BSOD about once a day. From what I have read its to do with my NIC, but I have the latest NIC drivers from Dell. Is Windows 7 . . . - x86 (32-bit) or x64: 64bit - the original installed OS on the system: Yes, and have reformatted a number of times - an...
BSOD Help and Support
Win7 64bit E1K62x64.exe Crash
i've gotten this error randomly. help me please. my computer is Lenovo Thinkpad X201 Windows ultimate 64bit NOT the original installed OS age of system:almost new age of OS installation: almost new
BSOD Help and Support
Windows 7 64bit RTM on HTPC
I Am new here and to configuring pcs so forgive me if I am missing something obvious. PC Thermaltake DH202 Case touch screen Rest of spec in profile. Problems 1, Windows media center. Graphics Case screen connected to gf8100 motherboard on board vga
Media Center


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:15.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App