Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 freezes

03 Dec 2009   #1
Alex Braga

Windows 7 Ultimate 64-bits
 
 
Windows 7 freezes

Hi everyone!

I've installed Windows 7 Ultimate 64 bit and I'm having some problems with BSOD and system freezing. After the first install I had too many randoms BSOD, so I've decided to format and reinstall the OS. I though this would fix the problem, but it did not work.

I always check for the last updated hardware and software drivers, to avoid this kind of problem due to incompatibility.

Like I said before, even after formatting and reinstalling Windows 7 I had the freezing problem again. It did not occur with high frequency, but...
The last one happened today, just a few hours ago, while I was watching a movie. Suddenly, the video has stopped and the system was freeze.
I've checked the "Event Viewer" to see what's happening, and all the crashes I had were just the same error. But I don't know how to "read" these logs, that's why I need some help

Now I'll post the log. Thanks in advance!
[Some log's information are in portuguese because this is my language. So, if you need to translate something just ask me, ok?!]

Nome do Log: System
Fonte: Microsoft-Windows-Kernel-Power
Data: 03/12/2009 17:32:51
Identificação do Evento:41
Categoria da Tarefa: (63)
Nível: Nível Crítico
Palavras-chave: (2)
Usuário: SYSTEM
Computador: AlexBraga
Descrição:
O sistema reiniciou sem um desligamento sem erros primeiro. Esse erro poderia ser causado se o sistema parou de responder, travou ou ficou sem energia inesperadamente.
XML de Evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2009-12-03T19:32:51.097213300Z" />
<EventRecordID>5746</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>AlexBraga</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>


My System SpecsSystem Spec
.
03 Dec 2009   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Alex Braga View Post
Hi everyone!

I've installed Windows 7 Ultimate 64 bit and I'm having some problems with BSOD and system freezing. After the first install I had too many randoms BSOD, so I've decided to format and reinstall the OS. I though this would fix the problem, but it did not work.

I always check for the last updated hardware and software drivers, to avoid this kind of problem due to incompatibility.

Like I said before, even after formatting and reinstalling Windows 7 I had the freezing problem again. It did not occur with high frequency, but...
The last one happened today, just a few hours ago, while I was watching a movie. Suddenly, the video has stopped and the system was freeze.
I've checked the "Event Viewer" to see what's happening, and all the crashes I had were just the same error. But I don't know how to "read" these logs, that's why I need some help

Now I'll post the log. Thanks in advance!
[Some log's information are in portuguese because this is my language. So, if you need to translate something just ask me, ok?!]

Nome do Log: System
Fonte: Microsoft-Windows-Kernel-Power
Data: 03/12/2009 17:32:51
Identificação do Evento:41
Categoria da Tarefa: (63)
Nível: Nível Crítico
Palavras-chave: (2)
Usuário: SYSTEM
Computador: AlexBraga
Descrição:
O sistema reiniciou sem um desligamento sem erros primeiro. Esse erro poderia ser causado se o sistema parou de responder, travou ou ficou sem energia inesperadamente.
XML de Evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2009-12-03T19:32:51.097213300Z" />
<EventRecordID>5746</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>AlexBraga</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

Hi Alex and welcome

If you are having BSOD's there should be a dmp file we can use to dignose the cause. Its usually found in C:|wondows\minidump. (*.DMP) If it is there zip it, and upload it to use using the attachment icon (shaped like a paper clip ) on the reply form

See PIc

Ken J+

See pic
My System SpecsSystem Spec
03 Dec 2009   #3
Alex Braga

Windows 7 Ultimate 64-bits
 
 

I've checked but didn't find this folder. Used the windows search, but with no success. I also searched for *.dmp files, and found 2 files, but they weren't created today... it's probable that they were created for some critical error that happened before (today the system has just freeze... without a BSOD)

Is there any kind of other log wich can help?
My System SpecsSystem Spec
.

05 Dec 2009   #4
Alex Braga

Windows 7 Ultimate 64-bits
 
 

I just got an BSOD a few minutes ago.
I don't know why, but the folder "Minidump" is empty, although there's a file called Memory.dmp in (C:\Windows) but it's too large.

I've copied what's on the Event Viewer:

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2009-12-05T18:30:45.721214400Z

EventRecordID 6514

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer AlexBraga

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 10
BugcheckParameter1 0xffff008002fd61e8
BugcheckParameter2 0x410000000002
BugcheckParameter3 0x410000000001
BugcheckParameter4 0xffff4100028cf136
SleepInProgress false
PowerButtonTimestamp 0
My System SpecsSystem Spec
06 Dec 2009   #5
usasma
Microsoft MVP

 
 

Zip up the MEMORY.DMP file and upload it to a free file hosting service (I like Box.net - but check the size of the file before signing up). Then share it and post the link to it here.

Meanwhile, please set the system to generate minidumps. Instructions here: Set MiniDump
My System SpecsSystem Spec
06 Dec 2009   #6
Alex Braga

Windows 7 Ultimate 64-bits
 
 

Ok, the file is hosted here: ************ - online file sharing and storage - download MEMORY.zip

And now the system is configured to generate the minidump files
My System SpecsSystem Spec
07 Dec 2009   #7
usasma
Microsoft MVP

 
 

Sorry, but the uploaded MEMORY.DMP file appears corrupted.
We'll have to wait for the next crash to see what the minidumps have to say.
My System SpecsSystem Spec
07 Dec 2009   #8
Alex Braga

Windows 7 Ultimate 64-bits
 
 

New crash! The minidump is attached
My System SpecsSystem Spec
14 Dec 2009   #9
Alex Braga

Windows 7 Ultimate 64-bits
 
 

I give up... Yesterday I decided to format my pc and reinstall Windows 7, but this time I would not let windows make any update, to avoid any kind of problem again. Today, a few minutes ago, suddenly I got another BSOD.

I just don't know what more can I do...
Minidump is attached
My System SpecsSystem Spec
14 Dec 2009   #10
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

BUGCHECK_STR: 0x3B
PROCESS_NAME: firefox.exe
BugCheck 3B, {c0000005, fffff800028629d1, fffff88007508010, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiDeliverApc+279 )

Seems like Norton and firefox are causing you some problems. Maybe you should try a clean install without adding any third party programs and see if the problem persists.

If Windows update isn't working you should check the date on your computer and in bios to make sure they are the same.

It might also help to know what your settings are in bios like memory settings and FSB, those settings can have a profound effect on stablity so they need to be correct.
My System SpecsSystem Spec
Reply

 Windows 7 freezes




Thread Tools




Similar help and support threads
Thread Forum
windows 7 home premium 7600 freezes on restart - windows 7 four panes
Upgraded from XP to 7 Home Edition on a Dell 400 XPS with 4 gB ram; 500 gB hard drive; and a Diamond HD 6450 gaming card. The install was a custom and during restart - we went past windows is starting screen - to the blank screen with arrow - and then to the Windows logo screen and it freezes here...
Drivers
Windows freezes when playing video and using Snap to resize Windows
I am having a weird problem the last couple days. I am using Window 7 Home Premium SP1, 32-Bit. My problem is as follows: I will play a Video_TS folder in either VLC or MPC (both exhibit the same problem in this case). It can play just fine. I will open a new window in Windows and I can drag it...
General Discussion
Windows 7 freezes randomly -How to restore windows registry
My Window 7 64Bit freezes randomly. Although I do not know exactly what the cause is. I have noticed that windows always has "registry errors". I have repaired registry several times by using the tool "free windows registry" but NO success, keep coming back and the system still freezes randomly....
General Discussion
HDD disappeared during windows session, now freezes windows boot.
So I was using premiere pro, putting together a video, when all of a sudden windows becomes non-responsive. 20 seconds later windows recovers and tells me there was a video driver crash, and all my video sources disappear from my project. Premiere prompts me to locate the files, so I go looking for...
Hardware & Devices
windows live messenger freezes when message windows pop up
I'm having this annoying problem with windows live messenger. it launches ok, and I can use it in the usual way, but if a message window pops up, either by my actions or those of friends on my list, the whole program freezes leaving it unusable. any help would be appreciated. OS: windows 7...
Software
Windows 7 freezes
I am a very frustrated Windows 7 Ultimate user. The reason for my frustration is that Windows 7 continues to freeze. Sometimes 5 minutes after I turn on the computer, sometimes after 45 minutes and sometimes after 62 minutes etc. There does not seem to be any connection btw. the freeze and what...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 16:28.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App