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Windows 7: BSOD in Sleep Mode

14 Jan 2010   #61
kcburgie

windows 7 64bit
 
 

usasma

Ran verifier again with ALL selected, an 0A and two F4s. Got it to where I could put it sleep this time, so maybe this will tell us something. Tried the "startup repair option" again and it didn't have a solution. Dumps attached.

Thanks again
kcburgie


My System SpecsSystem Spec
.
14 Jan 2010   #62
usasma
Microsoft MVP

 
 

I can't recall if you've reinstalled Windows yet.
If not, please do. This will help to verify that the error isn't from Windows - but from hardware.

When you install Windows, wipe the hard drive clean and install it with updates. Then check Device Manager to ensure all devices are recognized. Then install Windows Updates and an antivirus. Then wait to see if you get any BSOD's.

I suspect your graphics card due to the dxgkrnl.sys error in one of the dump files. Do you have another one that you can test with?

Don't forget to turn Driver Verifier off.

Here's a summary of the BSOD's:
Code:
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Jan 14 11:33:22.793 2010 (GMT-5)
System Uptime: 0 days 0:04:37.759
BugCheck A, {14a2, 2, 0, fffff80002aa5c06}
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl+8930c )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Jan 14 12:54:58.952 2010 (GMT-5)
System Uptime: 0 days 0:49:13.058
BugCheck F4, {3, fffff9800edcab30, fffff9800edcae10, fffff80002dc4240}
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Jan 14 14:00:05.889 2010 (GMT-5)
System Uptime: 0 days 0:53:26.996
BugCheck F4, {3, fffff98010082b30, fffff98010082e10, fffff80002dde240}
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
My System SpecsSystem Spec
14 Jan 2010   #63
kcburgie

windows 7 64bit
 
 

usasma

This is a vanilla install on a new WD HDD as per MS's request. No programs, only Internet and antivirus. Installed on the 3rd of Jan. with just Windows updates.

My NVidia graphics are on board so I can't swap them without changing mobos. I could update to the latest drivers, but that hadn't helped in the past.

All current hardware is working, and recognized in Device Manager.

Keep me posted on any ideas
kcburgie
My System SpecsSystem Spec
.

14 Jan 2010   #64
usasma
Microsoft MVP

 
 

Can you disable the onboard graphics and try an add-on card to see if that helps?
This is almost certainly a hardware problem, so it's going to take some time to replace pieces bit-by-bit to see if we can locate what's causing the problem.
My System SpecsSystem Spec
14 Jan 2010   #65
kcburgie

windows 7 64bit
 
 

Even a cheap video card is around $35 and I'm not sure the stock 250w power supply would be suffficient. A new board ( Asus ) around $65 and no promises either one will solve the problem or explain why everything worked before in Vista. That's what I get for having a pos, off the shelf computer! Good thing it's just a backup for doing research.

Would the driver update from NVidia ( 15.49 or 15.51 ) be of any help?

kcburgie
My System SpecsSystem Spec
15 Jan 2010   #66
thunderclap

Windows 7 & OS X 10.6.2 (Hackintosh drive)
 
 

I don't know if this has been suggested yet, but check your BIOS to see if you have an option for PME Event (in Power Management). If it's Enabled, Disable it.
My System SpecsSystem Spec
15 Jan 2010   #67
kcburgie

windows 7 64bit
 
 

thunderclap

No PME setting or suspend setting ( S1, S3 ) in my BIOS. Only restore AC power and execute disable, like I said BASIC.
Thanks for the input though
kcburgie
My System SpecsSystem Spec
16 Jan 2010   #68
usasma
Microsoft MVP

 
 

Try the new driver - but I doubt it would help.
Borrow a video card from another system to try.
My System SpecsSystem Spec
17 Jan 2010   #69
kcburgie

windows 7 64bit
 
 

usasma

Tried to find an old video card, the one in my other comp wouldn't fit with the double wide mounting flange, so ended up buying a new one. Installed ok with WDDM driver, haven't tried to update with ATI drivers yet.

This, however, did not fix the problem, and caused a couple more. Now instead of just blue screens, the system will restart on wake up or freeze for about five mins. Also the DVD drive will disappear from "my computer" and won't work until a restart. So i'm back to where I started two months ago.

Dump files attached

kcburgie
My System SpecsSystem Spec
17 Jan 2010   #70
usasma
Microsoft MVP

 
 

Somethings busted. The new video card shouldn't cause those symptoms.
I'd suspect the motherboard - but that's just a guess.
Start ripping parts out to see if you can isolate which part it is.
Here's a link to a suggested sequence: Hardware Troubleshooting Via System Stripdown

Summary of the BSOD's:
Code:
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Jan 17 00:28:53.841 2010 (GMT-5)
System Uptime: 0 days 0:56:59.854
BugCheck F4, {3, fffffa8004c2a060, fffffa8004c2a340, fffff80002d86240}
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Jan 17 04:08:16.337 2010 (GMT-5)
System Uptime: 0 days 0:41:07.226
BugCheck 7A, {fffff6fc400098d8, ffffffffc000000e, 69d62860, fffff8800131b980}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
My System SpecsSystem Spec
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 BSOD in Sleep Mode




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