Unexpected BSOD

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  1. Posts : 20
    Windows 7 Professional x64
       #1

    Unexpected BSOD


    Hello,

    I have a problem with my laptop. I have a Sony VAIO VGN-FW290J with 4GB RAM memory, running Microsoft Windows 7 Professional x64 and I have received about 4 BSOD in few days. From what I have noticed, I have to mention that all these occurred when I was running uTorrent (having about 13-15 active torrents - about 75GB total). I am not sure this is the reason, but I found this to be the common point of all crashes. The BSODs raised up not in a petitioner moment of the laptop. The max download speed I can reach is about 3MB/s. I also must say that 2 of the crashes happened in full download speed (just mentioned). I updated the driver of my WiFi card (Intel 5100AGN) and I have received a new BSOD even with the latest driver.
    I have played few games on it, the newest one being the new Call of Duty 6 - Modern Warfare 2 and there was no problem.

    I'd be glade if anybody will answer and help me solve this problem, since it is very annoying for me.
    Thank you very much.



    Here is the report found saved in Windows partition:

    Version=1
    EventType=BlueScreen
    EventTime=129044331288610979
    ReportType=4
    Consent=1
    UploadTime=129044331548551576
    ReportIdentifier=
    IntegratorReportIdentifier=120409-17487-01
    Response.type=4
    Response.AnalysisBucket=X64_0xA_netw5v64!mpdlAllocateNetBufferSGList+8b
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7600.2.0.0.256.48
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1048
    UI[2]=C:\Windows\system32\wer.dll
    UI[3]=Windows has recovered from an unexpected shutdown
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=&Check for solution
    UI[6]=&Check later
    UI[7]=Cancel
    UI[8]=Windows has recovered from an unexpected shutdown
    UI[9]=A problem caused Windows to stop working correctly. Windows will notify you if a solution is available.
    UI[10]=Close
    Sec[0].Key=BCCode
    Sec[0].Value=a
    Sec[1].Key=BCP1
    Sec[1].Value=0000000000000000
    Sec[2].Key=BCP2
    Sec[2].Value=0000000000000002
    Sec[3].Key=BCP3
    Sec[3].Value=0000000000000000
    Sec[4].Key=BCP4
    Sec[4].Value=FFFFF80002C0F477
    Sec[5].Key=OS Version
    Sec[5].Value=6_1_7600
    Sec[6].Key=Service Pack
    Sec[6].Value=0_0
    Sec[7].Key=Product
    Sec[7].Value=256_1
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    State[1].Key=CA
    State[1].Value=1
    State[2].Key=BLOB
    State[2].Value=CHKSUM=A105A951AD644322D5573A356A4DB97E;BID=OCATAG;ID=83553209-241b-4e71-8c41-2605f89e7d9c;SUB=12//4//2009 12:45:43 PM
    File[0].CabName=120409-17487-01.dmp
    File[0].Path=120409-17487-01.dmp
    File[0].Flags=851970
    File[0].Type=2
    File[0].Original.Path=C:\Windows\Minidump\120409-17487-01.dmp
    File[1].CabName=sysdata.xml
    File[1].Path=WER-48890-0.sysdata.xml
    File[1].Flags=851970
    File[1].Type=5
    File[1].Original.Path=C:\Users\Betino\AppData\Local\Temp\WER-48890-0.sysdata.xml
    File[2].CabName=WERInternalMetadata.xml
    File[2].Path=WER3706.tmp.WERInternalMetadata.xml
    File[2].Flags=589827
    File[2].Type=5
    File[2].Original.Path=C:\Users\Betino\AppData\Local\Temp\WER3706.tmp.WERInternalMetadata.xml
    File[3].CabName=Report.cab
    File[3].Path=Report.cab
    File[3].Flags=196608
    File[3].Type=7
    File[3].Original.Path=Report.cab
    FriendlyEventName=Shut down unexpectedly
    ConsentKey=BlueScreen
    AppName=Windows
    AppPath=C:\Windows\System32\WerFault.exe
    Last edited by beethoven; 04 Dec 2009 at 17:38. Reason: Added atashament - .dmp file
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    beethoven said:
    Hello,

    I have a problem with my laptop. I have a Sony VAIO VGN-FW290J with 4GB RAM memory, running Microsoft Windows 7 Professional x64 and I have received about 4 BSOD in few days. From what I have noticed, I have to mention that all these occurred when I was running uTorrent (having about 13-15 active torrents - about 75GB total). I am not sure this is the reason, but I found this to be the common point of all crashes. The BSODs raised up not in a petitioner moment of the laptop. The max download speed I can reach is about 3MB/s. I also must say that 2 of the crashes happened in full download speed (just mentioned). I updated the driver of my WiFi card (Intel 5100AGN) and I have received a new BSOD even with the latest driver.
    I have played few games on it, the newest one being the new Call of Duty 6 - Modern Warfare 2 and there was no problem.

    I'd be glade if anybody will answer and help me solve this problem, since it is very annoying for me.
    Thank you very much.



    Here is the report found saved in Windows partition:
    Code:
    Version=1
    EventType=BlueScreen
    EventTime=129044331288610979
    ReportType=4
    Consent=1
    UploadTime=129044331548551576
    ReportIdentifier=
    IntegratorReportIdentifier=120409-17487-01
    Response.type=4
    Response.AnalysisBucket=X64_0xA_netw5v64!mpdlAllocateNetBufferSGList+8b
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7600.2.0.0.256.48
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1048
    UI[2]=C:\Windows\system32\wer.dll
    UI[3]=Windows has recovered from an unexpected shutdown
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=&Check for solution
    UI[6]=&Check later
    UI[7]=Cancel
    UI[8]=Windows has recovered from an unexpected shutdown
    UI[9]=A problem caused Windows to stop working correctly.  Windows will notify you if a solution is available.
    UI[10]=Close
    Sec[0].Key=BCCode
    Sec[0].Value=a
    Sec[1].Key=BCP1
    Sec[1].Value=0000000000000000
    Sec[2].Key=BCP2
    Sec[2].Value=0000000000000002
    Sec[3].Key=BCP3
    Sec[3].Value=0000000000000000
    Sec[4].Key=BCP4
    Sec[4].Value=FFFFF80002C0F477
    Sec[5].Key=OS Version
    Sec[5].Value=6_1_7600
    Sec[6].Key=Service Pack
    Sec[6].Value=0_0
    Sec[7].Key=Product
    Sec[7].Value=256_1
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    State[1].Key=CA
    State[1].Value=1
    State[2].Key=BLOB
    State[2].Value=CHKSUM=A105A951AD644322D5573A356A4DB97E;BID=OCATAG;ID=83553209-241b-4e71-8c41-2605f89e7d9c;SUB=12//4//2009 12:45:43 PM
    File[0].CabName=120409-17487-01.dmp
    File[0].Path=120409-17487-01.dmp
    File[0].Flags=851970
    File[0].Type=2
    File[0].Original.Path=C:\Windows\Minidump\120409-17487-01.dmp
    File[1].CabName=sysdata.xml
    File[1].Path=WER-48890-0.sysdata.xml
    File[1].Flags=851970
    File[1].Type=5
    File[1].Original.Path=C:\Users\Betino\AppData\Local\Temp\WER-48890-0.sysdata.xml
    File[2].CabName=WERInternalMetadata.xml
    File[2].Path=WER3706.tmp.WERInternalMetadata.xml
    File[2].Flags=589827
    File[2].Type=5
    File[2].Original.Path=C:\Users\Betino\AppData\Local\Temp\WER3706.tmp.WERInternalMetadata.xml
    File[3].CabName=Report.cab
    File[3].Path=Report.cab
    File[3].Flags=196608
    File[3].Type=7
    File[3].Original.Path=Report.cab
    FriendlyEventName=Shut down unexpectedly
    ConsentKey=BlueScreen
    AppName=Windows
    AppPath=C:\Windows\System32\WerFault.exe
    Hi and welcome.

    I took a look at the dmp and found a couple of things. First several old drivers dating back to 2006. they need to be updated.

    the crash was probably caused by
    netw5v64.sys That is part of your wifi driver and that oc course needs to be updated.

    I would


    Update the drivers

    run a system file check to verify and repair system files( may need to be run more that once) to run type cmd in search>right click and run as admin

    sfc /scannow

    Let us know the results


    Hope this helps


    Ken J+


    I would also dl and run memtestx86 for several hours.


    mdmxsdk.sys fffff880`039c6000 fffff880`039ca280 0x00004280 0x449716be 6/19/2006 4:27:26 PM
    secdrv.SYS fffff880`04711000 fffff880`0471c000 0x0000b000 0x4508052e 9/13/2006 8:18:38 AM
    xaudio64.sys fffff880`04771000 fffff880`04779000 0x00008000 0x456cd810 11/28/2006 7:45:04 PM
    SFEP.sys fffff880`04fdc000 fffff880`04fdec80 0x00002c80 0x46b2beb9 8/3/2007 12:35:53 AM
    rimssn64.sys fffff880`04f41000 fffff880`04f5f000 0x0001e000 0x48bcfe38 9/2/2008 3:50:00 AM
    risdsn64.sys fffff880`04f29000 fffff880`04f41000 0x00018000 0x48d76b3b 9/22/2008 4:54:03 AM
    Apfiltr.sys fffff880`04f97000 fffff880`04fcd000 0x00036000 0x4908f4f1 10/29/2008 6:42:41 PM





    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\120409-17487-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`02c56000 PsLoadedModuleList = 0xfffff800`02e93e50
    Debug session time: Fri Dec  4 15:43:25.116 2009 (GMT-5)
    System Uptime: 0 days 0:13:44.911
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ......................................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {0, 2, 0, fffff80002c0f477}
    
    Unable to load image \SystemRoot\system32\DRIVERS\netw5v64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for netw5v64.sys
    *** ERROR: Module load completed but symbols could not be loaded for netw5v64.sys
    Probably caused by : netw5v64.sys ( netw5v64+b4eb )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff80002c0f477, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002efe0e0
     0000000000000000 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    hal!HalpDmaNextContiguousPiece+103
    fffff800`02c0f477 448b08          mov     r9d,dword ptr [rax]
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xA
    
    PROCESS_NAME:  System
    
    TRAP_FRAME:  fffff88009dcbb90 -- (.trap 0xfffff88009dcbb90)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000e24
    rdx=0000000000000e24 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff80002c0f477 rsp=fffff88009dcbd28 rbp=0000000000000000
     r8=0000000000000004  r9=0000000000000000 r10=00000000000fffff
    r11=fffffa8005e2dcf0 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na pe nc
    hal!HalpDmaNextContiguousPiece+0x103:
    fffff800`02c0f477 448b08          mov     r9d,dword ptr [rax] ds:0001:00000000`00000000=????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80002cc7469 to fffff80002cc7f00
    
    STACK_TEXT:  
    fffff880`09dcba48 fffff800`02cc7469 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`09dcba50 fffff800`02cc60e0 : fffffa80`068884f0 fffffa80`045136e0 fffffa80`04c979b0 fffff880`048d7802 : nt!KiBugCheckDispatch+0x69
    fffff880`09dcbb90 fffff800`02c0f477 : fffffa80`04b7f5b0 fffffa80`04e5f1dc fffff800`02c0f524 fffffa80`045136e0 : nt!KiPageFault+0x260
    fffff880`09dcbd28 fffff800`02c0f524 : fffffa80`045136e0 fffffa80`05e2dcf0 fffffa80`05e2db30 00000000`00000000 : hal!HalpDmaNextContiguousPiece+0x103
    fffff880`09dcbd40 fffff800`02c124fb : fffffa80`045136e0 fffffa80`05e2dcf0 fffffa80`04b7f5b0 fffffa80`046c6fd8 : hal!HalpDmaMapScatterTransfer+0x34
    fffff880`09dcbd90 fffff800`02c12472 : fffffa80`045136e0 fffffa80`045136d8 00000000`00000004 00000000`00000000 : hal!HalpMapTransfer+0x7b
    fffff880`09dcbe20 fffff800`02c1194f : 00000000`00000000 fffff800`02c0efb9 00000000`00000000 00000000`00000003 : hal!IoMapTransfer+0x8e
    fffff880`09dcbe60 fffff800`02c11afd : fffffa80`05777050 fffffa80`05e2dcf0 00000000`00000001 fffffa80`00000000 : hal!HalpAllocateAdapterCallback+0xc7
    fffff880`09dcbf00 fffff800`02c12156 : fffffa80`05e2dcf0 00000000`00000500 fffffa80`05e2dc00 00000000`00000003 : hal!IoFreeAdapterChannel+0x109
    fffff880`09dcbf30 fffff800`02c1171f : fffffa80`04778b90 00000000`000005fc fffffa80`05e2dcf0 fffffa80`04497380 : hal!HalAllocateAdapterChannel+0x11a
    fffff880`09dcbf70 fffff880`016187c0 : fffffa80`074cd300 fffffa80`05e2d960 fffffa80`000000a0 fffff880`04aaf550 : hal!HalBuildScatterGatherList+0x2f3
    fffff880`09dcbfe0 fffff880`0486a4eb : fffffa80`057771a0 00000000`00000000 fffffa80`04ea5a20 fffff880`04a100a0 : ndis!NdisMAllocateNetBufferSGList+0x110
    fffff880`09dcc080 fffffa80`057771a0 : 00000000`00000000 fffffa80`04ea5a20 fffff880`04a100a0 00000000`00000000 : netw5v64+0xb4eb
    fffff880`09dcc088 00000000`00000000 : fffffa80`04ea5a20 fffff880`04a100a0 00000000`00000000 000005fc`00000100 : 0xfffffa80`057771a0
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    netw5v64+b4eb
    fffff880`0486a4eb ??              ???
    
    SYMBOL_STACK_INDEX:  c
    
    SYMBOL_NAME:  netw5v64+b4eb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: netw5v64
    
    IMAGE_NAME:  netw5v64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4aafec38
    
    FAILURE_BUCKET_ID:  X64_0xA_netw5v64+b4eb
    
    BUCKET_ID:  X64_0xA_netw5v64+b4eb
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 20
    Windows 7 Professional x64
    Thread Starter
       #3

    I did as you said:

    First, I ran "sfc /scannow" and the output was: "Windows Resource Protection did not find any integrity violation." thus being no problem here.
    Then I ran a memcheck with my Kubuntu 8.10 CD booting from the CD. I did not wait to finish since I was out of time. At 67% the screen looked as in the attached file below. Is it necessary to finish the tests?

    I don't know what to say about drivers, since I have the most recent one of my WiFi card. I also have noticed that there are some old one (in device manager) since 2006, but those drivers are Windows's one, I didn't install them, so they came with Windows 7. I used the "update driver" section, but it said the it was up to date.

    I am not sure how to interpret the results from the memtest, but there seems to be some errors. What can you tell me about that? Are they fatal one? Or, will I be able to use my laptop with those DIMMs (there are 2x2GB). Will the problems become more numerous by the time?

    Thank you again for your help!
      My Computer


  4. Posts : 5,705
    Win7 x64 + x86
       #4

    If you make an error in your checkbook of 1¢ - it's not a real big problem.
    If you make an error in your checkbook of $1,000,000.00 - it is a big problem.
    Both involve only 1 character - but the location of that 1 character is critical.

    It's my opinion that the same thing holds true for memory errors.
    That being said, I notice that you're only on the 7th test of the first pass and the system has already counted 288 errors.

    I usually recommend letting the test run for at least 3 passes (but overnight is better). But in this case things just aren't going to get any better for you - so it's time to stop the test.

    This could be a stable error (which you may be able to put up with), or it may be a degrading condition where the errors get worse over time.

    You can try testing the sticks individually. Start with Step 7 of this link: Memory Diagnostics If one of the sticks is OK, then you can run with just that until you get the money for another stick.
      My Computer


  5. Posts : 20
    Windows 7 Professional x64
    Thread Starter
       #5

    Hi there,

    I did a memcheck test for both the DIMM. It seems that only one of them rises up errors. For that with errors I didn't wait to finish, but for the good one I waited for the test to finish and there was no error. So, one of the two sticks has some errors.
    Could this (surely) be the cause for the problem I've posted here in the first post (the BSOD generation cause)? Or maybe there could be another problem with the WiFi (the card or the driver)?

    Thank you again!
      My Computer


  6. Posts : 5,705
    Win7 x64 + x86
       #6

    Yes, it could be the cause of the problem.
    Yes, it could also be a problem with the wifi card.

    Most times we'll see only 1 problem on a system - but occasionally we'll see multiple problems.
    You can't tell which it is until you solve the first problem (the memory in this case).

    So leave the stick with errors out and continue to run the system and see if you get more errors.
    If not, then it's fixed. If you do get errors, post back and we'll work on them.
      My Computer


  7. Posts : 20
    Windows 7 Professional x64
    Thread Starter
       #7

    usasma said:
    Yes, it could be the cause of the problem.
    Yes, it could also be a problem with the wifi card.

    Most times we'll see only 1 problem on a system - but occasionally we'll see multiple problems.
    You can't tell which it is until you solve the first problem (the memory in this case).

    So leave the stick with errors out and continue to run the system and see if you get more errors.
    If not, then it's fixed. If you do get errors, post back and we'll work on them.
    Hi,

    I use the system for 2 days with no uTorrent and there was no error. So, even with the bad DIMM into the laptop, there was no error. Probably, the error raise up only in this condition (bad memory + torrents download). For me, it's not a very big deal. I can survive like that.

    I was looking for an identical memory DIMM like the two I have in my laptop and I was not able to find one in my country. Is it absolute necessary that both the sticks to be identical? I don't know if my laptop (motherboard) supports dual-channel, since I don't know what motherboard do I have. And how can I know if my motherboard supports 8GB RAM memory? What do you think?

    Again, thank you!
    Last edited by beethoven; 06 Dec 2009 at 08:37. Reason: some new text
      My Computer


  8. Posts : 5,705
    Win7 x64 + x86
       #8

    No, it's not necessary - but there's no guarantee that it'll work then.
    According to this, the limit on your system is 4gB: Computer memory upgrades for Sony VAIO VGN-FW290 Series Laptop/Notebook from Crucial.com

    It says it does support dual-channel memory - so I'd suggest getting a part that's as close to the original as possible (DDR2 PC2-6400 for example). The system doesn't have to use dual-channel - but it does help to speed things up.
      My Computer


  9. Posts : 1,614
    Windows 7 Pro & Vista Home Premium
       #9

    Defiantly something with the hardware. Go to Device Manager and look for an entry with a yellow flag.
      My Computer


  10. Posts : 20
    Windows 7 Professional x64
    Thread Starter
       #10

    usasma said:
    No, it's not necessary - but there's no guarantee that it'll work then.
    According to this, the limit on your system is 4gB: Computer memory upgrades for Sony VAIO VGN-FW290 Series Laptop/Notebook from Crucial.com

    It says it does support dual-channel memory - so I'd suggest getting a part that's as close to the original as possible (DDR2 PC2-6400 for example). The system doesn't have to use dual-channel - but it does help to speed things up.
    In order to be enabled the dual-channel mode, is it absolutely necessary that both the DIMMs to be identical (same brand, same model)? Can I mix two different brand DIMMs, but with the same configuration - same type, same speed, same latency?


    reghakr said:
    Defiantly something with the hardware. Go to Device Manager and look for an entry with a yellow flag.
    There's nothing yellow.
      My Computer


 
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