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Windows 7: Help please - new install and can't get past BSoD

05 Dec 2009   #11
torrentg

7600.20510 x86
 
 

Use a system restore point to before you did WU.

Did you already install the other drivers from the motherboard page?

This has never been updated - RtHDMIV RtHDMIV.sys Thu Dec 25 04:30:18 2008 - so install the audio driver again as for all of them from the page.

It's good to never use WU to install any drivers.


My System SpecsSystem Spec
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05 Dec 2009   #12
NinaJay

Windows 7 x 32 bit
 
 

I installed the drivers as you said (not using windows update) but then I did turn auto updates on AFTER installing the drivers from the page you gave me. I am going to do them all again and leave windows auto updates off from now on (is that a wise move?).

Will get back to you when I have done it all again. It was working perfectly prior to turning on auto updates
My System SpecsSystem Spec
05 Dec 2009   #13
NinaJay

Windows 7 x 32 bit
 
 

ok system restore to point before WU was turned on came up with bluescreen and wouldn't allow me to start windows normally. I won't post the dump file as it will probably say the same thing.

Just an aside, I get an AMD data change message everytime I start the computer. Not sure if the two relate.
My System SpecsSystem Spec
.

05 Dec 2009   #14
NinaJay

Windows 7 x 32 bit
 
 

Aarrrggghhh!!!

Did a clean install
installed drivers off the page torrentg linked to
all good
updating my windows index and crashed halfway through - BSoD
restarting get a black screen which didn't go away
pressed reset button
windows reporting error and attempting to fix. Asked if I wanted to restore. Clicked to restore
black screen
pressed reset
windows has been attempting to repair for 20 minutes now. Don't want to press reset again but what should I do now?
Can't attach dump file cause can't get into the computer.
My System SpecsSystem Spec
05 Dec 2009   #15
NinaJay

Windows 7 x 32 bit
 
 

Nevermind. It eventually finished reporting that windows cannot fix. I have shutdown computer and about 10 secs away from throwing it out the window lol
My System SpecsSystem Spec
05 Dec 2009   #16
NinaJay

Windows 7 x 32 bit
 
 

Ok, I'm back.

Working really well for a time - started to get confident and downloaded a few things (firefox, thunderbird, iTunes and avast). On the avast reboot, I had another BSoD

Latest dump file attached.

Hope you can help
My System SpecsSystem Spec
05 Dec 2009   #17
torrentg

7600.20510 x86
 
 

Uninstall Avast.

Install the drivers from the motherboard page.

Visit ATI's website and install the driver for you video card.

Should be alright after.
My System SpecsSystem Spec
05 Dec 2009   #18
NinaJay

Windows 7 x 32 bit
 
 

I installed all the drivers from the motherboard page and it included the ATI catalyst driver. Is the dump file still showing they are not installed?

I installed them directly from the extracted files.

I will uninstall avast now but still not sure why I need to reinstall the motherboard files you included in your original post???

Thanks for your help and your patience
My System SpecsSystem Spec
05 Dec 2009   #19
torrentg

7600.20510 x86
 
 

Quote   Quote: Originally Posted by NinaJay View Post
I installed all the drivers from the motherboard page and it included the ATI catalyst driver. Is the dump file still showing they are not installed?

I installed them directly from the extracted files.

I will uninstall avast now but still not sure why I need to reinstall the motherboard files you included in your original post???

Thanks for your help and your patience
Download the video card driver from ATI's site, nowhere else. They have the latest and best driver to use.

This file keeps on appearing:

RtHDMIV RtHDMIV.sys Thu Dec 25 04:30:18 2008

So instead for audio, install this since it's latest and new:
Latest Realtek HD Audio Driver Version
My System SpecsSystem Spec
05 Dec 2009   #20
NinaJay

Windows 7 x 32 bit
 
 

Installed Realtek HD audior driver as above.

Halfway through installing ATI catalyst driver (from ATI website) had another crash.

Latest file attached.
My System SpecsSystem Spec
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 Help please - new install and can't get past BSoD




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