Help please - new install and can't get past BSoD

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  1. Posts : 5,747
    7600.20510 x86
       #11

    Use a system restore point to before you did WU.

    Did you already install the other drivers from the motherboard page?

    This has never been updated - RtHDMIV RtHDMIV.sys Thu Dec 25 04:30:18 2008 - so install the audio driver again as for all of them from the page.

    It's good to never use WU to install any drivers.
      My Computer


  2. Posts : 449
    Windows 7 x 32 bit
    Thread Starter
       #12

    I installed the drivers as you said (not using windows update) but then I did turn auto updates on AFTER installing the drivers from the page you gave me. I am going to do them all again and leave windows auto updates off from now on (is that a wise move?).

    Will get back to you when I have done it all again. It was working perfectly prior to turning on auto updates
      My Computer


  3. Posts : 449
    Windows 7 x 32 bit
    Thread Starter
       #13

    ok system restore to point before WU was turned on came up with bluescreen and wouldn't allow me to start windows normally. I won't post the dump file as it will probably say the same thing.

    Just an aside, I get an AMD data change message everytime I start the computer. Not sure if the two relate.
      My Computer


  4. Posts : 449
    Windows 7 x 32 bit
    Thread Starter
       #14

    Aarrrggghhh!!!

    Did a clean install
    installed drivers off the page torrentg linked to
    all good
    updating my windows index and crashed halfway through - BSoD
    restarting get a black screen which didn't go away
    pressed reset button
    windows reporting error and attempting to fix. Asked if I wanted to restore. Clicked to restore
    black screen
    pressed reset
    windows has been attempting to repair for 20 minutes now. Don't want to press reset again but what should I do now?
    Can't attach dump file cause can't get into the computer.
      My Computer


  5. Posts : 449
    Windows 7 x 32 bit
    Thread Starter
       #15

    Nevermind. It eventually finished reporting that windows cannot fix. I have shutdown computer and about 10 secs away from throwing it out the window lol
      My Computer


  6. Posts : 449
    Windows 7 x 32 bit
    Thread Starter
       #16

    Ok, I'm back.

    Working really well for a time - started to get confident and downloaded a few things (firefox, thunderbird, iTunes and avast). On the avast reboot, I had another BSoD

    Latest dump file attached.

    Hope you can help :)
      My Computer


  7. Posts : 5,747
    7600.20510 x86
       #17

    Uninstall Avast.

    Install the drivers from the motherboard page.

    Visit ATI's website and install the driver for you video card.

    Should be alright after.
      My Computer


  8. Posts : 449
    Windows 7 x 32 bit
    Thread Starter
       #18

    I installed all the drivers from the motherboard page and it included the ATI catalyst driver. Is the dump file still showing they are not installed?

    I installed them directly from the extracted files.

    I will uninstall avast now but still not sure why I need to reinstall the motherboard files you included in your original post???

    Thanks for your help and your patience :)
      My Computer


  9. Posts : 5,747
    7600.20510 x86
       #19

    NinaJay said:
    I installed all the drivers from the motherboard page and it included the ATI catalyst driver. Is the dump file still showing they are not installed?

    I installed them directly from the extracted files.

    I will uninstall avast now but still not sure why I need to reinstall the motherboard files you included in your original post???

    Thanks for your help and your patience :)
    Download the video card driver from ATI's site, nowhere else. They have the latest and best driver to use.

    This file keeps on appearing:

    RtHDMIV RtHDMIV.sys Thu Dec 25 04:30:18 2008

    So instead for audio, install this since it's latest and new:
    Latest Realtek HD Audio Driver Version
      My Computer


  10. Posts : 449
    Windows 7 x 32 bit
    Thread Starter
       #20

    Installed Realtek HD audior driver as above.

    Halfway through installing ATI catalyst driver (from ATI website) had another crash.

    Latest file attached.
      My Computer


 
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