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Windows 7: DxDiag not able to retrieve any informations

05 Dec 2009   #1
Djhi

Windows 7 Ultimate (32)
 
 
DxDiag not able to retrieve any informations

Hello,

I'm running Windows 7 Ultimate (32). I wanted to run DxDiag to check for problems but it is not able to retrieve any informations about my system. It keeps displaying errors such as :

"Error: Problems while getting the base display informations"
"Error: Problems while getting the base audio informations"
"Error: Problems while getting the base EVR informations"
"Error: Problems while getting the additional display informations"
"Error: Problems while getting the
additional audio informations"

These may not be the exact messages in english as I'm translating them for a french OS.

I tried installing the August version of DX but it did not solved the problem.

Can you help me please ?

Thanks.

Gildas

Can you help me ?




My System SpecsSystem Spec
.
05 Dec 2009   #2
Djhi

Windows 7 Ultimate (32)
 
 

I forgot to say that I'm able to get a DxDiag.txt file. I added it as an attachement.
My System SpecsSystem Spec
05 Dec 2009   #3
torrentg

7600.20510 x86
 
 

Hi.

Did you install Windows from the official DVD from Microsoft? If not, that's your cause.
My System SpecsSystem Spec
.

05 Dec 2009   #4
Djhi

Windows 7 Ultimate (32)
 
 

Hi, thanks for answering.

Yes, I installed it from an official DVD ISO downloaded from the MSDN website. It is activated.
My System SpecsSystem Spec
05 Dec 2009   #5
new1

XP, Win 7,
 
 

I think you need to do all the update as not installed the original drivers than generic
My System SpecsSystem Spec
05 Dec 2009   #6
Djhi

Windows 7 Ultimate (32)
 
 

Hi, thanks for answering too

I'm sorry but I don't understand what you mean.

I installed the latest NVidia drivers from NVidia WebSite, WHQL version for Windows7. Same for the NForce and Realtek drivers.
My System SpecsSystem Spec
05 Dec 2009   #7
torrentg

7600.20510 x86
 
 

This may not help, but surely can not hurt. Open an elevated command prompt. Type:

sfc /scannow

and hit enter.
My System SpecsSystem Spec
05 Dec 2009   #8
Djhi

Windows 7 Ultimate (32)
 
 

Thanks a lot torrentg !

This solved my problem. DxDiag is now able to retrieve my system informations
My System SpecsSystem Spec
05 Dec 2009   #9
torrentg

7600.20510 x86
 
 

Awesome. Glad to hear it.
My System SpecsSystem Spec
Reply

 DxDiag not able to retrieve any informations




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