Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD on Windows7 2-3 times per week

06 Dec 2009   #1
mattpex

windows 7 64bit
 
 
BSOD on Windows7 2-3 times per week

I am getting BSOD at various times. Sometimes at start-up from sleep and other times just using internet. Any help will be very appreciated. Attached mini dump file:


My System SpecsSystem Spec
.
06 Dec 2009   #2
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

The problem file seems to be "Probably caused by : fltmgr.sys ( fltmgr!TreeUnlinkNoBalance+6 "

From what I have read it's a windows file but the cause is mostly blamed on symantic or Norton. I'am not sure if you are running Norton or not but the fix seems to be delating the old Norton version and installing the new one.
My System SpecsSystem Spec
06 Dec 2009   #3
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by mattpex View Post
I am getting BSOD at various times. Sometimes at start-up from sleep and other times just using internet. Any help will be very appreciated. Attached mini dump file:
Hi matt and welcome

this dmp was probably caused by fltmgr.sys. it is a legacy driver form vista. I would suspect you did not do a clean install

I would

Run system file check to verify and repair your system files. to do so type cmd in search>right click and run as admin> SFC /SCANNOW

Let us know the results as you may nee to run it more than once.

other things
If you are overclocking stop
if you have a raid update its driver
If your are the cautious type downlaod and run memtestx86 for at least several hours as i suspect some memory/heat issues.

As usual if you get more crashes upload the dmp files to us.


Hope this helps


Ken J++





Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\120609-27003-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*Symbol information
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02e5f000 PsLoadedModuleList = 0xfffff800`0309ce50
Debug session time: Sun Dec  6 16:18:44.912 2009 (GMT-5)
System Uptime: 0 days 0:13:01.206
Loading Kernel Symbols
...............................................................
................................................................
......................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88001092366, fffff8800ab94e10, 0}

Probably caused by : fltmgr.sys ( fltmgr!TreeUnlinkNoBalance+6 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88001092366, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800ab94e10, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
fltmgr!TreeUnlinkNoBalance+6
fffff880`01092366 488b5118        mov     rdx,qword ptr [rcx+18h]

CONTEXT:  fffff8800ab94e10 -- (.cxr 0xfffff8800ab94e10)
rax=fffffa80047a7b60 rbx=0800000000000000 rcx=0800000000000000
rdx=ffffffffffffffff rsi=fffffa8008c6b330 rdi=0000000000000000
rip=fffff88001092366 rsp=fffff8800ab957f0 rbp=fffffa8008c6b338
 r8=ffffffffffffffff  r9=ffffffffffffffff r10=fffff80002e5f000
r11=00000000000004b6 r12=ffffffffffffffff r13=fffffa8004e23bf4
r14=0000000000004000 r15=fffff8800ab95a50
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
fltmgr!TreeUnlinkNoBalance+0x6:
fffff880`01092366 488b5118        mov     rdx,qword ptr [rcx+18h] ds:002b:08000000`00000018=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

p

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8800108e238 to fffff88001092366

STACK_TEXT:  
fffff880`0ab957f0 fffff880`0108e238 : fffff8a0`0af11000 fffffa80`042e0630 fffff880`0ab95a50 00000000`00008000 : fltmgr!TreeUnlinkNoBalance+0x6
fffff880`0ab95820 fffff880`010ac46f : ffffffff`ffffffff fffff800`02edcb50 00000000`6e664d46 00000000`00000246 : fltmgr!TreeUnlinkMulti+0x148
fffff880`0ab95870 fffff880`010ace19 : ffffffff`ffffffff fffffa80`08aa6a70 fffffa80`04e23580 fffffa80`08c6b2a0 : fltmgr!DeleteNameCacheNodes+0x9f
fffff880`0ab958b0 fffff880`010bc2af : fffffa80`08aa6a70 fffffa80`08c6b2a0 00000000`00000000 00000000`00000000 : fltmgr!PurgeStreamNameCache+0xa9
fffff880`0ab958f0 fffff880`010b3a30 : fffffa80`03d71630 fffffa80`04e23580 00000000`00000000 00000000`04000001 : fltmgr!FltpPurgeVolumeNameCache+0x7f
fffff880`0ab95930 fffff880`010acd4b : fffffa80`04e23580 fffff880`0ab959e0 fffffa80`04e08350 00000000`00000000 : fltmgr! ?? ::NNGAKEGL::`string'+0x1a04
fffff880`0ab95970 fffff880`0109377b : fffffa80`045a6ab0 fffffa80`049cc010 fffffa80`042e0630 fffff880`0ab95948 : fltmgr!FltpReinstateNameCachingAllFrames+0x4b
fffff880`0ab959a0 fffff880`0108a6df : fffffa80`064ac2c0 fffffa80`045a6710 fffffa80`064ac200 fffffa80`045a6710 : fltmgr! ?? ::FNODOBFM::`string'+0x2cb2
fffff880`0ab95a30 fffff800`031b149d : 00000000`0000009c fffff880`0ab95ca0 00000000`00000000 fffffa80`04d972b0 : fltmgr!FltpDispatch+0xcf
fffff880`0ab95a90 fffff800`02ed0153 : 00000000`00000594 fffffa80`047a7b60 00000000`00b6e6b8 0000007f`0000009c : nt!NtSetInformationFile+0x909
fffff880`0ab95bb0 00000000`774d012a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`00b6e698 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x774d012a


FOLLOWUP_IP: 
fltmgr!TreeUnlinkNoBalance+6
fffff880`01092366 488b5118        mov     rdx,qword ptr [rcx+18h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  fltmgr!TreeUnlinkNoBalance+6

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: fltmgr

IMAGE_NAME:  fltmgr.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc11f

STACK_COMMAND:  .cxr 0xfffff8800ab94e10 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_fltmgr!TreeUnlinkNoBalance+6

BUCKET_ID:  X64_0x3B_fltmgr!TreeUnlinkNoBalance+6

Followup: MachineOwner
---------
My System SpecsSystem Spec
.

06 Dec 2009   #4
mattpex

windows 7 64bit
 
 
update

I ran the sfc/scannow 2 times and got: Windows Resource Protection did not find any integrity violations. And yes i have Norton 360 installed. Think thats the problem??
My System SpecsSystem Spec
06 Dec 2009   #5
torrentg

7600.20510 x86
 
 

If Chev65 said it, he meant it.
My System SpecsSystem Spec
06 Dec 2009   #6
mattpex

windows 7 64bit
 
 
Another BSOD with zip attached

Please help, 4th BSOD today. Here is dump file:
My System SpecsSystem Spec
06 Dec 2009   #7
torrentg

7600.20510 x86
 
 

U n i n s t a l l N o r t o n.
My System SpecsSystem Spec
06 Dec 2009   #8
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by torrentg View Post
U n i n s t a l l N o r t o n.
LOL, I did spend nearly an hour researching that and it was the only thing I could come up with.
My System SpecsSystem Spec
06 Dec 2009   #9
torrentg

7600.20510 x86
 
 

Quote   Quote: Originally Posted by chev65 View Post
Quote   Quote: Originally Posted by torrentg View Post
U n i n s t a l l N o r t o n.
LOL, I did spend nearly an hour researching that and it was the only thing I could come up with.
Wow, that's awfully nice of you for the OP.

This latest dump he posted was much easier than the original to figure things out. That was cool how you did it only with the first one:

Code:
BugCheck 1000007E, {ffffffffc0000005, fffff88003f0840c, fffff880031b6718, fffff880031b5f70}

Probably caused by : IDSvia64.sys ( IDSvia64+3240c )
My System SpecsSystem Spec
06 Dec 2009   #10
mattpex

windows 7 64bit
 
 
update

Just contacted Norton support. They remotely uninstalled Norton 360 and reinstalled the newest version of 360.Hope this cures the problem. Thanks guys for all of your help I really appreciate it.
My System SpecsSystem Spec
Reply

 BSOD on Windows7 2-3 times per week




Thread Tools




Similar help and support threads
Thread Forum
BSOD at random times, at least 3 times per week. Win 7 64 Ultimate
This is my custom build computer of 4 - 5 years. The past year or so i keep getting random BSOD. There are times right after i do a windows update, the very next day my computer will crash. I am running the latest nvidia drivers, and also run windows update. Some times the error says Memory...
BSOD Help and Support
BSOD multiple times a day since the last week
Hi, I haven't had an issue with my Windows 7 for a long time, but since last week, I am getting BSODs all over the place. Mostly, I have noticed it happening with the browser (Chrome) on, and the blue screen shows "error writing to read only memory" several times. Attached is the zip file...
BSOD Help and Support
BSOD 3 times, twice in past week
I'm using windows 32bit on a 15 inch macbook pro through bootcamp. I haven't been quick enough to get the error code. The BSOD occurs seemingly randomly; once while loading a youtube video, once while the computer was just idling, once while chrome was open. The error code mentioned something...
BSOD Help and Support
BSOD many times a day over the last week
I have tried restoring , updated BIOS, re-installed video cards, memory diagnostic. Any suggestions are extremely welcomed. Many thanks in anticipation.
BSOD Help and Support
BSOD few times this week while gaming
My PC got a few BSOD recently while playing FFXIV and watching videos on Chrome. Updated video driver to latest and BSOD still happened today. Please help me out. Sorry if I'm doing it wrong! tried my best to follow instruction. Is Windows 7 . . . - x86 (32-bit) or x64 ? 64bit - the original...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:49.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App