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Windows 7: BSOD at Startup

08 Dec 2009   #1
riggs614

Windows 7 x64
 
 
BSOD at Startup

Windows Live SkyDrive

There is a link to a few DMP files. I didn't have this issue until I tried to setup my HDTV on the HDMI.

It set up fine, but upon reboot, I had distorted graphics, right from post, and Windows 7 only got as far the loading Windows screen logo. BSOD with atikmdag.sys error.

I tried all the uninstall/reinstall of the drivers and no fix.

I also am having issues with the ATI HDMI audio option when I'd like to set my TV to play sound. I had some overclocking, but I've reset my BIOS to defaults, and have the latest BIOS for my motherboard.

My system (custom)
AMD x4 620
ASUS M4785TD-M EVO
Patriot DDR3 Sector 5 (2x2gb) (Auto detects at 1066mhz)

No bsods until I connected HDMI. Now I get it whether the HDMI is connected or not.

Thanks for all your help!


My System SpecsSystem Spec
.
08 Dec 2009   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by riggs614 View Post
Windows Live SkyDrive

There is a link to a few DMP files. I didn't have this issue until I tried to setup my HDTV on the HDMI.

It set up fine, but upon reboot, I had distorted graphics, right from post, and Windows 7 only got as far the loading Windows screen logo. BSOD with atikmdag.sys error.

I tried all the uninstall/reinstall of the drivers and no fix.

I also am having issues with the ATI HDMI audio option when I'd like to set my TV to play sound. I had some overclocking, but I've reset my BIOS to defaults, and have the latest BIOS for my motherboard.

My system (custom)
AMD x4 620
ASUS M4785TD-M EVO
Patriot DDR3 Sector 5 (2x2gb) (Auto detects at 1066mhz)

No bsods until I connected HDMI. Now I get it whether the HDMI is connected or not.

Thanks for all your help!



Hi riggs

Can you attach the dmp files to the reply form using the attachment icon (its shaped like a paperclip)

See snip


Ken J+
My System SpecsSystem Spec
08 Dec 2009   #3
riggs614

Windows 7 x64
 
 

Sure. They are also located in the link in my original post.

Attached for sake of uniformity and to placate those who can help me!
My System SpecsSystem Spec
.

08 Dec 2009   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by riggs614 View Post
Sure. They are also located in the link in my original post.

Attached for sake of uniformity and to placate those who can help me!


Hi riggs and welcome

Not placating. Attaching the dmp files means that more ppl can get at them now and in the future if nec. Plus it is the preferred method

All three dmps point to the same 2 files. First atikmdag.sys which is a component of the video driver and the direct X component.

I would
Upgrade the video driver and dirctX.

Run a system file check to verify and repair system files
to run: type cmd in search>right click and run as admin>SFC /SCANNOW

Hope this helps

Kenn J+


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\112909-18236-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*Symbol information
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a52000 PsLoadedModuleList = 0xfffff800`02c8fe50
Debug session time: Sun Nov 29 19:20:46.594 2009 (GMT-5)
System Uptime: 0 days 0:00:30.373
Loading Kernel Symbols
...............................................................
............................................................
Loading User Symbols
Loading unloaded module list
....
Unable to load image \SystemRoot\System32\drivers\dxgkrnl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80054de010, fffff880046196a0, 0, 2}

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+126a0 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80054de010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880046196a0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmdag+126a0
fffff880`046196a0 48895c2408      mov     qword ptr [rsp+8],rbx

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02cb59c8 fffff880`04c9eef8 : 00000000`00000116 fffffa80`054de010 fffff880`046196a0 00000000`00000000 : nt!KeBugCheckEx
fffff880`02cb59d0 00000000`00000116 : fffffa80`054de010 fffff880`046196a0 00000000`00000000 00000000`00000002 : dxgkrnl+0x5cef8
fffff880`02cb59d8 fffffa80`054de010 : fffff880`046196a0 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
fffff880`02cb59e0 fffff880`046196a0 : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`054de010
fffff880`02cb59e8 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`04c9ec02 : atikmdag+0x126a0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmdag+126a0
fffff880`046196a0 48895c2408      mov     qword ptr [rsp+8],rbx

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  atikmdag+126a0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4abaa755

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmdag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmdag.sys

Followup: MachineOwner

---------


My System SpecsSystem Spec
08 Dec 2009   #5
TGSoldier

 
 

The dump files point to atikmdag.sys.

I noticed you have not listed your Grpahics Card. Please do so so we can locate the correct driver for your card.

It's clearly an ATI driver issue.

Edit... DAMNIT KEN.. Somethings never change huh =[
My System SpecsSystem Spec
08 Dec 2009   #6
riggs614

Windows 7 x64
 
 

Thanks guys.

I realize it is my ATI HD4200 onboard graphics and the driver. I have gone from the ASUS supplied version, from 7/09 to the most recent, and it didn't help. I have found plenty of information on the web about this error.

I have reverted to the older drivers, but it doesn't fix anything now that I've introduced this BSoD it seems that it can't rid itself of it.

How would I go about updating DirectX? I ran DxDiag and it indicated version 11 (corrected).

Thanks.
My System SpecsSystem Spec
08 Dec 2009   #7
torrentg

7600.20510 x86
 
 

0x116 errors are never related to driver version for the video card. Other drivers being older may have an effect. It's still good however, to be running latest video driver anyhow.

I'd update everything else possible (motherboard/chipset especially) and make sure it's not a heat issue. Use ATI Tray Tools to underclock as a test or run with a room fan blowing into the open case, to test.
My System SpecsSystem Spec
08 Dec 2009   #8
riggs614

Windows 7 x64
 
 

Quote   Quote: Originally Posted by torrentg View Post
0x116 errors are never related to driver version for the video card. Other drivers being older may have an effect. It's still good however, to be running latest video driver anyhow.

I'd update everything else possible (motherboard/chipset especially) and make sure it's not a heat issue. Use ATI Tray Tools to underclock as a test or run with a room fan blowing into the open case, to test.
My MoBo and CPU temp at idle are approximately 37C based on the ProbeII tool included from ASUS.

This error occurs from a cold boot (turn it off for the night) in the morning. I doubt it is heat related, as screen hasn't even woken up yet and I am receiving this error. I believe I have all the latest drivers installed for my motherboard/chipset, but I will look a little more into that.

Would the ATI HDMI audio drivers screw this up somehow? When I have my display extended using HDMI, I am not able to select HDMI audio sound to be played from the TV. In the Sound Options it is listed as "Cable Unplugged" which is obviously not true. I will try to wipe ALL my drivers out that are included with my MoBo and reinstall fresh from the disk. Hopefully that can rid me of the BSOD.

Any other suggestions?
My System SpecsSystem Spec
08 Dec 2009   #9
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by riggs614 View Post
Thanks guys.

I realize it is my ATI HD4200 onboard graphics and the driver. I have gone from the ASUS supplied version, from 7/09 to the most recent, and it didn't help. I have found plenty of information on the web about this error.

I have reverted to the older drivers, but it doesn't fix anything now that I've introduced this BSoD it seems that it can't rid itself of it.

How would I go about updating DirectX? I ran DxDiag and it indicated version 11 (corrected).

Thanks.

Riggs

I seem to remember there was a specific method needed to remove the driver. try googling the name and uninstall

Ken J+
My System SpecsSystem Spec
08 Dec 2009   #10
torrentg

7600.20510 x86
 
 

I'd like to see this driver updated or uninstalled from the system:

Code:
rdpdispm rdpdispm.sys Fri Mar 21 01:06:22 2008
This one updated too, if there is newer one:

Code:
LMouFilt LMouFilt.Sys Wed Jun 17 12:49:43 200
My System SpecsSystem Spec
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