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Windows 7: BSOD randomly multiple times a day

12 Dec 2009   #11

Windows 7 Home Premium x64

I fixed the device issue, that was hazardous because of how different device manager looks compared to previous versions..

I am continuing to find more an more drivers. I Finally got the AtiPcie.sys driver updated, and right now I am getting the RTSRO64.sys and RTKVHD64.sys.

Yesterday I had 5 BSOD -.-
My System SpecsSystem Spec
13 Dec 2009   #12
Microsoft MVP


As you get time, please post the memory dump files (and note the changes that you've made to the system).
That'll give us some stuff to work with - and will help us to figure out what's causing this.
My System SpecsSystem Spec
13 Dec 2009   #13

Windows 7 Home Premium x64

Here is the new minidump file.. prepare to be amazed.

I got a little heated the other day and "found" Driver Genius Pro.
Its a legitimate program that is supposed to fix all of your drivers.
(I do not recommend it if you hate slow download speeds.. 1kb/s is a joke.)
That found 2 motherboard drivers, the Realtek audio drivers, and NVIDIA display drivers that were out of date. It gave me the install files and now all seems to work fine. I would like to note that I have JUST finished the last install and I have been BSOD now for about an hour. I will be sure to post once I get another.
My System SpecsSystem Spec

13 Dec 2009   #14


Please don't use those driver services or software. They mess up Windows quicker than malware can. Perhaps you were lucky this time but you'll be much better off visiting Realtek and NVIDIA's websites in the future, for drivers.

I noticed you have ZoneAlarm installed. If you run into problems from here, uninstalling that should be the first thing to try. That being said, I use it myself and it's great. It can cause issues on certain systems though.
My System SpecsSystem Spec
13 Dec 2009   #15

Windows 7 Home Premium x64

Okay, so now there are massive problems. Either that Driver program made things worse or more problems are popping up.

Here is the Minidump from just today.. its about 12 files.
And if you guys could give me an update on which drivers I need to find, I will get right to it.

My System SpecsSystem Spec
14 Dec 2009   #16
Microsoft MVP


24 crash dumps in 3 days
All but one are virtually identical to this:
BugCheck 7F, {8, 80050031, 6f8, fffff800030xxxxx}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
The one different one is a STOP 0x9F:
BugCheck 1000009F, {4, 258, fffffa8003a00b60, fffff80000b9c510}
Probably caused by : RTSTOR64.SYS ( RTSTOR64+4248 )
And here's the older drivers that should be updated:
AtiPcie.sys  Mon Nov 06 11:59:54 2006
RTSTOR64.SYS Thu Jun 05 07:21:42 2008 - Realtek Semiconductor Corp. High-Speed USB Media Card Reader Software
GEARAspiWDM.sys Tue Apr 08 15:15:59 2008
RTKVHD64.sys Thu Sep 18 06:50:25 2008
Please note that the driver mentioned in the STOP 0x9F error is also listed as one of the older drivers.
More info on that driver here:

Please download the latest, Win7 driver for each of these drivers
Then uninstall the current drivers,
Then install the freshly downloaded driver packages.

If you're unable to find Win7 drivers, please post back for instructions on running the installer in compatiblity mode for all users.
My System SpecsSystem Spec
15 Dec 2009   #17

Windows 7 Home Premium x64

Okay, so I took my computer down to the tech help guys at my college.. they did some decent work on it.

We fixed all the drivers except for one of the realtek drivers. Instead we just uninstalled that. For some reason I can use sound but not a microphone haha. I can fix that on my own later.

No BSOD though since we fixed it all. Thanks to everyone who offered imput and helped me out. I will be sure to post and PM again if another one comes back up.

--Harrison Whitmarsh
My System SpecsSystem Spec
15 Dec 2009   #18

Windows 7 Home Premium x64

Spoke too soon.
My System SpecsSystem Spec
16 Dec 2009   #19
Microsoft MVP


RTSTOR64.sys is still outdated: RTSTOR64.SYS Thu Jun 05 07:21:42 2008

Not much info in the memory dump file.

Please run Driver Verifier according to these instructions:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Automatically select unsigned drivers" and click "Next"
If no drivers show up, then select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and waitfor it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.

Reboot into Windows (after the crash) and turn offDriver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
If that doesn't work, post back and we'll have to see about fixing the registry entry off-line.

More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
My System SpecsSystem Spec
17 Dec 2009   #20

Windows 7 Home Premium x64

So I ran Driver Verifier. I was one of those cases where it crashes before any information is given. I am using "System Restore" right now.

What was I trying to learn by running Driver Verifier, and was it a bad thing that I had to system restore?

I will continue looking for that driver update.

(Also, here is the minidump error file that I got, it was a "c4" error this time.)
My System SpecsSystem Spec

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