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Windows 7: Help Please,I am desperate(Win 7 64 bit Random BSOD)

12 Dec 2009   #11

Windows 7 64 bit

I really appreciate your help

@usasma: I really want to thank you for your valuable assistance.

Before disabling verifier exe, I got 1 BSOD last night, and in the blue screen I saw kl1.sys and I googled and found out that it is related to Kaspersky, I can't understand how I got all the possible bsod errors, as you say I am beginning to think that that is a hardware issue rather than a driver issue.And when I start Pc I watch glowing "windows starting screen" at least for 10 minutes and then I can log into windows, it is weird that every time it boots in the second time, sometime I get a BSOD sometime not.Below is the dump file(before disabling verifier)

I have run sfc / scannow command and also it has found no errors which means there is no defect in system files... - 121209-25849-01.dmp

Now I will, as you have written, disable Driver Verifier by deleting the current settings and select only windows drivers and will tell you the result.

And I contacted Nvidia because zigzag3143 had told me that it was a nividia driver issue(nvlddmkm.sys as was stated in one of my dumps) They sent me an e-mail like that:

I understand that you are you are receiving error message about nvlddmkm.sys with BSOD.

nvlddmkm.sys error message may occur due to some instability, graphics driver issue or graphics card problem. Therefore, in order to assist you better and to determine the nature of problem you are experiencing, I will need additional information.

1) Since, when you are experiencing this issue? Was it working before?
2) Did you uninstall the old display driver, prior to installing the new driver for your graphics card?
3) Are you able to boot the computer in safe mode?
4) Did you try updating motherboard BIOS?
5) Lastly, please perform the following steps to send us the "msinfo32" (system configuration) file.

a) Click on the Start button.
b) Select Search,
c) In the Open field, type in "msinfo32" and then press the OK button.
d) This will bring up the Microsoft System Information Utility. Click on File and then save to save this information to your hard drive. You may give it any name you choose.
e) Once the file has been saved on your hard drive, attach it to this support request so that we could review your system configuration.

I will look forward to your reply to assist you better.
I find it weird that instead of asking for minidump files they want msinfo32 file, so I am not sure now that this is a driver related issue so first I will run verifier.exe first selecting the Microsoft drivers this time and then I will contact them again....

p.s:All my drivers are up to date and besides I have tried evert possible version of nvidia, realtek sound and network drivers but nothing changes....

I have run CHSDSK and I got the message "Volume is clean" but it is weird that in event viewer under application tab in the source column header there is no chkdsk entry.I will go back to Xp I think......If this is the best operating system ever I am an alien then......
My System SpecsSystem Spec
12 Dec 2009   #12

Windows 7 64 bit

I am going to go insane, I formatted to make a clean install and every thing went fine until the screen "Windows is preparing your desktop" I got a BSOD and that is the minidump

I can't really understand that can't be a driver issue because there were seconds to log into my desktop for the first time ,I can't have installede anything I don't know what to do, I have never felt so desperate about computers before so if somebody can interpret that minidump file, I will be glad.....

I have checked disk with chskds no errors
I also checked with Western Digital Diagnostic Software
I have ran scf / scannow no errors

I think there is an elf im my computer.I am not able to explain this in a logical way.....
My System SpecsSystem Spec
13 Dec 2009   #13
Microsoft MVP


The error is a STOP 0x24 in NTFS.SYS - indicative of problems in the storage sub-system.
You've passed the CHKDSK w/o errors.

Have you passed the long/extended/advanced diagnostic test with the Western Digital Diagnostics? The quick/short test isn't very accurate.

If there's an elf inside, you must feed it - otherwise it'll get cranky and cause problems! :)
Otherwise, I'd have to start suspecting your storage drivers/controller hardware.
Check to ensure that your BIOS is the most recent (vF6 from 2009/11/20)
Then please install the Chipset and the SATA RAID drivers from this link: GIGABYTE - Support&Download - Motherboard - Driver - GA-P55-UD5 (rev. 1.0)

If this fixes it, then all is well. If not, then it's time to start suspecting the motherboard. In that event, a cheaper alternative would be to disable the onboard controllers and install another controller in one of the PCI/PCIe slots - but that's your call.

MSINFO32 contains a lot of great info - and even has abbreviated info on the crashes.
Could you upload the report here? There won't be much in it since you've reinstalled - but that may be helpful to us.
My System SpecsSystem Spec

13 Dec 2009   #14

Windows 7 64 bit

Yes I have passed Western Digital Extended test with no errors, my bios is V6 and latest chipset drivers are already installed.

My ram is Team Xtreme 2x2 1600 mhz but in default settings they were working 1333 mhz.And somewhere I have read that sometimes when ram can't the required voltage, it can cause BSODS.Before formatting, I replaced the memory sticks and I in bios I have chosen XMp(Extreme Memory Profile) which automatically increases the voltage and frequency.Now my ram is working at 1600 mhz and I haven't got any Bsods today, I have played Modern Warfare 2 for hours and Cpu temp is approximately 46-47 degrees centigrade.

Do you think that this is just a coincidence or have I solved the problem :)If I get a BSOD again ,I will exactly do as you have told....

That is my msinfo:

And by the way when I install sata2 drivers windows recognizes my hardrive as an external drive and safely remove option is available on the taskbar is that normal?

I have to confess that before I didn't use to install sata2 driver before you told me to do.Can this be the source of all my problems?
My System SpecsSystem Spec
14 Dec 2009   #15
Microsoft MVP


I'm praying that you've solved the problem.

But, if it's a voltage issue - I'm not the one to advise you. I know nothing about voltages.
If it's a SATA driver issue, then we'll see if it works properly for you.

There are 3 device errors in your MSINFO32 file from 12/12/09 that affect these 2 devices:
USB\VID_1532&PID_0007 - Razer DeathAdder mouse
USB\VID_045E&PID_00DD - a Microsoft USB device
I'd suggest updating the drivers for them.

There's also numerous msnmsg.exe errors - try reinstalling it.

Having the Safely Remove icon available for a non-removable drive is definitely not normal - but I'm afraid I don't have a clue about that either.
My System SpecsSystem Spec
14 Dec 2009   #16

Windows 7 64 bit

Yes my friend for two days I am not getting Bsods, I don't know how it has all happened or what has solved the problem, I really want to thank you for your assistance and even I take BSODS from now on I don't care, I have archived all my data on my external hardrives , and the worst that could be by BSODS may be badsectors for me and hardrives aren't as expensive as they used to be.I am a fussy person in those matters, but for those who get BSODS, I recommend checking ram voltages and installing sata drivers, may be those can work for them too...

Thank you for your efforts and assistance, I owe you :)
My System SpecsSystem Spec
14 Dec 2009   #17
Microsoft MVP


This is the spirit of the online communities - users helping users.
In the future you may be able to help others by using what we've discussed here.
Good luck to you!
My System SpecsSystem Spec
14 Dec 2009   #18

Windows 7 Ult, Windows 8.1 Pro,

Those XMP profiles are made just for that. You can also set the memory up manually but the XMP usually gets it right. Intersting how many errors will show up if just one bios setting isn't right. It's the first thing I usually check on a problem machine.
My System SpecsSystem Spec

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