Hello, everyone, My Win 7 ultimate has been working great since I have installed it, but few minutes ago, my laptop froze and I had to restart. I do not know how to open a dmp file, so here is the link for download > RapidShare: 1-CLICK Web hosting - Easy Filehosting
I would appreciate any help regarding the problem, and can any one tell me what is "the message" in the DMP file.
Thanks in advance :)
Hi and welcome
the cause of this crach was probably the ataport.sys. because of the nature of the crash and the odd returns I got there was very little data in it
Bugcheck 124 is almost always hardware
I would
update all the critical drivers including bios, video, usb, etc
run system file check to verify and repair system files
to do so type cmd in search>right click and ru as admin>SFC /SCANNOW
as usual if you are overclocking stop
if you have a raid update its driver
Ken J+
EDITED: 19:49:22 KJ
Code:Microsoft (R) Windows Debugger Version 6.11.0001.404 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\K\Desktop\120909-24148-01(2).dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Unable to load image ntoskrnl.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntoskrnl.exe *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe Windows 7 Kernel Version 7600 MP (2 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Machine Name: Kernel base = 0xfffff800`02a54000 PsLoadedModuleList = 0xfffff800`02c91e50 Debug session time: Wed Dec 9 18:52:56.672 2009 (GMT-5) System Uptime: 0 days 0:00:12.294 Unable to load image ntoskrnl.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntoskrnl.exe *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe Loading Kernel Symbols ..................................................... Loading User Symbols Mini Kernel Dump does not contain unloaded driver list ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 124, {0, fffffa80050174f8, 0, 0} ***** Kernel symbols are WRONG. Please fix symbols to do analysis. ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_WHEA_ERROR_RECORD_HEADER *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_WHEA_ERROR_RECORD_HEADER *** *** *** ************************************************************************* *** WARNING: Unable to verify timestamp for hal.dll *** ERROR: Module load completed but symbols could not be loaded for hal.dll ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: hal!_WHEA_PROCESSOR_GENERIC_ERROR_SECTION *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: hal!_WHEA_PROCESSOR_GENERIC_ERROR_SECTION *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* Probably caused by : hardware Followup: MachineOwner ---------
zigzag3143 thanks for your help here is a screenshot of my CMD after the SFC /SCANNOW scan was completed >
Hi all, while I was playing NFS Underground 2 on my brother's laptop it BSOD.
Configuration: ASUS K51AE, Win 7 Home Premium x64 OEM, 4GB RAM.
Could anyone tell me what's the reason for the BSOD in the dmp file from 14/02/2012 as well as the one from 15/01/2012. Thanks in advance.
Error message on restart:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000538
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880054AC836
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\021412-17893-01.dmp
C:\Users\####\AppData\Local\Temp\WER-35334-0.sysdata.xml
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C:\Windows\system32\en-US\erofflps.txt
Dump file 14-02-2012 - 14-02-2012-17893-01.dmp
Dump file 15-01-2012 - 15-01-2012-23540-01.dmp
The wireless adapter driver needs to be updated. I would help you find the correct driver, but you did not follow the https://www.sevenforums.com/crashes-d...tructions.html, so I cannot determine which adapter is on the system.Code:Microsoft (R) Windows Debugger Version 6.11.0001.404 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [F:\BSODDmpFiles\DoubleGee\14-02-2012-17893-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Machine Name: Kernel base = 0xfffff800`02c0c000 PsLoadedModuleList = 0xfffff800`02e51670 Debug session time: Tue Feb 14 08:53:22.519 2012 (GMT-7) System Uptime: 0 days 6:15:52.065 Loading Kernel Symbols ............................................................... ................................................................ ...................................... Loading User Symbols Loading unloaded module list ..... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck D1, {538, 2, 0, fffff880054ac836} Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for athrx.sys *** ERROR: Module load completed but symbols could not be loaded for athrx.sys Probably caused by : athrx.sys ( athrx+59836 ) Followup: MachineOwner --------- 1: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If kernel debugger is available get stack backtrace. Arguments: Arg1: 0000000000000538, memory referenced Arg2: 0000000000000002, IRQL Arg3: 0000000000000000, value 0 = read operation, 1 = write operation Arg4: fffff880054ac836, address which referenced memory Debugging Details: ------------------ READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ebb100 0000000000000538 CURRENT_IRQL: 2 FAULTING_IP: athrx+59836 fffff880`054ac836 0fb78038050000 movzx eax,word ptr [rax+538h] CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0xD1 PROCESS_NAME: Skype.exe TRAP_FRAME: fffff88003921d30 -- (.trap 0xfffff88003921d30) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=0000000000000000 rbx=0000000000000000 rcx=fffffa8003887770 rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000000 rip=fffff880054ac836 rsp=fffff88003921ec8 rbp=0000000000000000 r8=fffffa8008886500 r9=0000000000000000 r10=fffff880009ed000 r11=0000000000000002 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei pl nz na po nc athrx+0x59836: fffff880`054ac836 0fb78038050000 movzx eax,word ptr [rax+538h] ds:5010:00000000`00000538=???? Resetting default scope LAST_CONTROL_TRANSFER: from fffff80002c881e9 to fffff80002c88c40 STACK_TEXT: fffff880`03921be8 fffff800`02c881e9 : 00000000`0000000a 00000000`00000538 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx fffff880`03921bf0 fffff800`02c86e60 : 00000000`00000000 fffffa80`04429d20 fffff880`009ec180 00000000`000000c3 : nt!KiBugCheckDispatch+0x69 fffff880`03921d30 fffff880`054ac836 : fffff880`054af0f1 fffffa80`03887770 fffff880`054a99f3 fffffa80`0863ec33 : nt!KiPageFault+0x260 fffff880`03921ec8 fffff880`054af0f1 : fffffa80`03887770 fffff880`054a99f3 fffffa80`0863ec33 00000000`000000c3 : athrx+0x59836 fffff880`03921ed0 fffffa80`03887770 : fffff880`054a99f3 fffffa80`0863ec33 00000000`000000c3 fffffa80`046e7470 : athrx+0x5c0f1 fffff880`03921ed8 fffff880`054a99f3 : fffffa80`0863ec33 00000000`000000c3 fffffa80`046e7470 fffffa80`03887770 : 0xfffffa80`03887770 fffff880`03921ee0 fffffa80`0863ec33 : 00000000`000000c3 fffffa80`046e7470 fffffa80`03887770 fffff880`03922430 : athrx+0x569f3 fffff880`03921ee8 00000000`000000c3 : fffffa80`046e7470 fffffa80`03887770 fffff880`03922430 fffff880`05481b20 : 0xfffffa80`0863ec33 fffff880`03921ef0 fffffa80`046e7470 : fffffa80`03887770 fffff880`03922430 fffff880`05481b20 fffffa80`046e7470 : 0xc3 fffff880`03921ef8 fffffa80`03887770 : fffff880`03922430 fffff880`05481b20 fffffa80`046e7470 fffff880`00000001 : 0xfffffa80`046e7470 fffff880`03921f00 fffff880`03922430 : fffff880`05481b20 fffffa80`046e7470 fffff880`00000001 fffffa80`08886550 : 0xfffffa80`03887770 fffff880`03921f08 fffff880`05481b20 : fffffa80`046e7470 fffff880`00000001 fffffa80`08886550 fffff880`054a6501 : 0xfffff880`03922430 fffff880`03921f10 fffffa80`046e7470 : fffff880`00000001 fffffa80`08886550 fffff880`054a6501 fffffa80`08886510 : athrx+0x2eb20 fffff880`03921f18 fffff880`00000001 : fffffa80`08886550 fffff880`054a6501 fffffa80`08886510 80000000`00000000 : 0xfffffa80`046e7470 fffff880`03921f20 fffffa80`08886550 : fffff880`054a6501 fffffa80`08886510 80000000`00000000 ffff0100`c0000001 : 0xfffff880`00000001 fffff880`03921f28 fffff880`054a6501 : fffffa80`08886510 80000000`00000000 ffff0100`c0000001 fffff880`00000002 : 0xfffffa80`08886550 fffff880`03921f30 fffffa80`08886510 : 80000000`00000000 ffff0100`c0000001 fffff880`00000002 00000000`000000c3 : athrx+0x53501 fffff880`03921f38 80000000`00000000 : ffff0100`c0000001 fffff880`00000002 00000000`000000c3 fffff880`0548f587 : 0xfffffa80`08886510 fffff880`03921f40 ffff0100`c0000001 : fffff880`00000002 00000000`000000c3 fffff880`0548f587 fffffa80`046dd030 : 0x80000000`00000000 fffff880`03921f48 fffff880`00000002 : 00000000`000000c3 fffff880`0548f587 fffffa80`046dd030 00000000`00000000 : 0xffff0100`c0000001 fffff880`03921f50 00000000`000000c3 : fffff880`0548f587 fffffa80`046dd030 00000000`00000000 00000000`01580000 : 0xfffff880`00000002 fffff880`03921f58 fffff880`0548f587 : fffffa80`046dd030 00000000`00000000 00000000`01580000 fffffa80`0863eb40 : 0xc3 fffff880`03921f60 fffffa80`046dd030 : 00000000`00000000 00000000`01580000 fffffa80`0863eb40 00000000`00000000 : athrx+0x3c587 fffff880`03921f68 00000000`00000000 : 00000000`01580000 fffffa80`0863eb40 00000000`00000000 fffff880`0548faef : 0xfffffa80`046dd030 STACK_COMMAND: kb FOLLOWUP_IP: athrx+59836 fffff880`054ac836 0fb78038050000 movzx eax,word ptr [rax+538h] SYMBOL_STACK_INDEX: 3 SYMBOL_NAME: athrx+59836 FOLLOWUP_NAME: MachineOwner MODULE_NAME: athrx IMAGE_NAME: athrx.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4aca1ff5 FAILURE_BUCKET_ID: X64_0xD1_athrx+59836 BUCKET_ID: X64_0xD1_athrx+59836 Followup: MachineOwner --------- 1: kd> lmvm athrx start end module name fffff880`05238000 fffff880`053b5000 athrx T (no symbols) Loaded symbol image file: athrx.sys Image path: \SystemRoot\system32\DRIVERS\athrx.sys Image name: athrx.sys Timestamp: Mon Oct 05 10:33:57 2009 (4ACA1FF5) CheckSum: 0017C3B2 ImageSize: 0017D000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Atheros drivers are difficult to find. Start with ATHEROS drivers for Microsoft Windows (Atheros?????) to look for the proper adapter and driver.
If the adapter is not an Atheros adapter, you will have to find the model of the device being used and the drivers associated with that manufacturer and the support page for the particular adapter. If you need help, please follow the instructions to provide us with more information about the adapter.
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